Topic
Working with brokers
Getting credentialed, winning trips, and meeting the rules of each Medicaid ride broker.
A broker is the company a state or health plan hires to arrange Medicaid rides and send them to local providers. Getting work from one means passing its credentialing, learning its rules, and keeping your on-time record clean.
Begin with NEMT brokers by state to see who sends trips in your area, then follow how to get broker contracts. Each broker has its own page below.
Start here
Guide NEMT Brokers by State in 2027 NEMT brokers by state as of September 2026: the statewide broker, regional brokers, or health plans that run Medicaid rides in each state, with official links.
Guide How to Get NEMT Broker Contracts in 2027 How to get NEMT broker contracts: find the broker for your state, apply to MTM Health, Modivcare, Verida, and others, and spot clauses that cost you money.
Guide NEMT Broker Credentialing in 2027 NEMT broker credentialing explained: the company, driver, and vehicle documents MTM Health, Modivcare, Verida, and others ask for, with timelines and tips.
Guide How to Get More NEMT Broker Trips in 2027 How to get more NEMT broker trips: how brokers assign rides, the on-time, acceptance, and turnback numbers they grade, and a 30-day plan to raise volume.
Guide How to Negotiate NEMT Broker Rates in 2027 How to negotiate NEMT broker rates: who sets your rate, the trips brokers pay more for, the trip data that makes your case, and when and how to ask.
Broker Modivcare How to join Modivcare, formerly LogistiCare: the Medicaid ride programs it runs, its provider form and requirements, how trips and pay work, and its bankruptcy.
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Guides
- Federal Rules for NEMT Brokers
- Georgia DHS Transportation Manual in 2027
- How States Run NEMT in 2027
- How to Add NEMT to a Taxi or Limo Business in 2027
- How to Become a Medicaid Transportation Provider in 2027
- How to Become a NEMT Broker in 2027
- How to Bill NEMT Brokers in 2027
- How to Contract with Medicaid Health Plans for Transportation in 2027
- How to Escalate a NEMT Broker Problem in 2027
- How to Get More NEMT Broker Trips in 2027
- How to Get NEMT Broker Contracts in 2027
- How to Handle NEMT Broker Complaints in 2027
- How to Improve NEMT On-Time Performance in 2027
- How to Negotiate NEMT Broker Rates in 2027
- How to Read a NEMT Broker Provider Manual in 2027
- How to Start a NEMT Business in 2027
- How to Terminate a NEMT Broker Contract in 2027 Without Losing Money
- How to Work with Multiple NEMT Brokers in 2027
- Medicare Advantage Transportation in 2027
- Modivcare Facility Portal in 2027
- Modivcare Medical Necessity Forms in 2027
- Modivcare Standing Order Form in 2027
- MTM Distance Verification Form in 2027
- MTM Facility Portal in 2027
- MTM Level of Need Form in 2027
- NEMT Broker Audits in 2027
- NEMT Broker Credentialing in 2027
- NEMT Broker Penalties in 2027
- NEMT Broker RFPs
- NEMT Broker Scorecards in 2027
- NEMT Broker Training Requirements in 2027
- NEMT Broker Transition Checklist for 2027
- NEMT Broker Trip Imports in 2027
- NEMT Broker Trip Offers in 2027
- NEMT Brokers by State in 2027
- NEMT Customer Service in 2027
- NEMT Dispatch in 2027
- NEMT Driver Attestation Forms in 2027
- NEMT GPS Tracking in 2027
- NEMT License Requirements in 2027
- NEMT Payer Mix in 2027
- NEMT Recredentialing in 2027
- NEMT Standing Orders in 2027
- NEMT Subcontractor Work in 2027
- NEMT Van Rental in 2027
- Should You Outsource NEMT Dispatch in 2027? Costs, Broker Consent, and the HIPAA Agreement
- The NEMT Industry in 2027
- What a NEMT Driver App Should Do in 2027
- When a NEMT Broker Network Is Full
- When a NEMT Broker Pays Late in 2027
Free templates
- Accident Review Form for NEMT: Decide If a Crash Was Preventable and What Happens Next
- Business Associate Agreement Checklist for NEMT: Review Any BAA Before You Sign
- Letter of Intent to Provide Transportation Services: Fill-In Letters for Plans, Brokers, and Facilities
- NEMT Complaint Log: A Free Printable Record of Complaints, Responses, and Fixes
- NEMT Credentialing Checklist: Every Document Brokers and Health Plans Ask For
- NEMT Driver Onboarding Checklist: From Job Offer to First Solo Ride
- NEMT Driver Qualification File Checklist: Every Document, With Renewal Dates
- NEMT Subcontractor Agreement Checklist: Terms to Settle Before You Share Trips
Free tools
Rules by state
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
Medicaid brokers
- Alivi
- American Logistics
- Area Agency on Aging of Southeast Arkansas
- Arizona Complete Health
- Bay Cities Brokerage
- BGCAP
- Blue Plus (BlueRide)
- CADC
- Call the Car
- Cascades East Transit
- Cascades West Ride Line
- Central California Alliance for Health
- Community in Motion
- Contra Costa Health Plan
- Coordinated Transportation Solutions
- FTSB
- GATRA
- GOBHI Transportation Services
- GRITS
- Health Plan of San Joaquin
- HealthPartners (RideCare)
- Hopelink
- Inland Empire Health Plan
- Kern Family Health Care
- LCP Transportation
- LKLP
- LVCAP
- MART
- Medical Answering Services (MAS)
- MediDrive
- MediTrans
- Modivcare
- MTM Health
- Northwest Regional Council
- NW Rides
- One Call
- PACS
- Paratransit Services
- Partnership HealthPlan of California
- Penquis Transportation
- People for People
- PrimeWest Health
- Provide A Ride
- rabbittransit
- ReadyRide
- Ride Health
- Ride to Care
- Ride2MD
- RideSource
- RTEC
- SafeRide Health
- Sandy Valley Transportation Services
- Santa Clara Family Health Plan
- Sentry Management Solutions
- SmartLink Mobility Management
- South Country Health Alliance
- Special Mobility Services
- Superior Medical Transportation
- Tennessee Carriers
- Transdev Health Solutions
- TransLink
- Upper Peninsula Health Plan
- Ventura Transit System
- Verida
- VPTA
- WellTrans
Health plans
- Aetna Better Health of Florida
- Aetna Better Health of Virginia
- Aetna Medicare Advantage
- Alignment Health
- AlohaCare
- AmeriHealth Caritas DC
- AmeriHealth Caritas North Carolina
- AmeriHealth Caritas Ohio
- AmeriHealth Caritas Pennsylvania Community HealthChoices
- Anthem Blue Cross (Medi-Cal)
- Anthem Blue Cross and Blue Shield (Ohio Medicaid)
- Anthem HealthKeepers Plus
- Anthem Medicare Advantage
- Banner University Family Care
- Blue Cross and Blue Shield of New Mexico
- Blue Cross and Blue Shield of Texas (Medicaid and CHIP)
- Blue Cross Community Health Plans (BCCHP)
- Blue Cross Complete of Michigan
- BlueCare Tennessee
- Buckeye Health Plan
- CalOptima Health
- CareSource (Ohio Medicaid)
- Carolina Complete Health
- Commonwealth Care Alliance
- Community Care Plan
- CountyCare Health Plan
- Driscoll Health Plan
- Fidelis Care
- Florida Community Care
- Health Net (Medi-Cal)
- Healthfirst
- HealthSpring Medicare Advantage
- Healthy Blue North Carolina
- Hennepin Health
- Home State Health
- Humana Healthy Horizons in Florida
- Humana Healthy Horizons in Ohio
- Humana Medicare Advantage
- Iowa Total Care
- Kaiser Permanente Medicare Advantage
- Keystone First
- L.A. Care Health Plan
- Louisiana Healthcare Connections
- MedStar Family Choice DC
- Meridian (Illinois) and YouthCare
- Meridian (Michigan)
- Molina Healthcare of Florida
- Molina Healthcare of Michigan
- Molina Healthcare of Ohio
- Molina Healthcare of Texas
- Molina Medicare Complete Care and Complete Care Plus (D-SNP)
- PA Health & Wellness
- Priority Health Choice
- SCAN Health Plan
- Senior Whole Health
- Sentara Community Plan (Sentara Health Plans)
- Simply Healthcare Plans
- Sunshine Health
- Superior HealthPlan
- Texas Children's Health Plan
- UHC Dual Complete (UnitedHealthcare D-SNP)
- UnitedHealthcare Community Plan of Florida
- UnitedHealthcare Community Plan of North Carolina
- UnitedHealthcare Community Plan of Texas
- UnitedHealthcare Community Plan of Virginia
- UnitedHealthcare Medicare Advantage
- Wellcare Medicare Advantage
- Wellpoint (Texas Medicaid)
- Wellpoint Iowa
- Wellpoint Tennessee
NEMT glossary
- 1915(b) waiver
- Additional insured
- Business associate agreement (BAA)
- Capitation
- Certificate of insurance (COI)
- Commercial auto insurance symbols
- Community transportation coordinator (CTC)
- Coordinated care organization (CCO)
- Corrective action plan
- Encounter data
- Human service transportation (HST)
- Least costly appropriate mode
- Medicaid managed care organization (MCO)
- Missed trip
- Motor vehicle record (MVR) check
- NEMT broker
- NEMT carve-out
- Network adequacy
- Pickup window
- Prepaid ambulatory health plan (PAHP)
- PT-1 form
- Service area
- Waiver of subrogation
Industry news
- Georgia Moves NEMT to One Statewide Broker as Verida Takes All Five Regions
- Healthy Blue Leaves Louisiana Medicaid on December 31, 2026, and Standing Rides Carry Over
- Virginia Replaces Its PASS Rule for NEMT Drivers With Broker Driver Training
- Colorado NEMT Brokers Must Report Provider Rides and Grievances by Dec. 1, 2026
- DC Keeps MTM Health on Fee-for-Service Medicaid Rides Through December 31, 2026 While a Protest Is Decided
- Virginia Moves Fee-for-Service Medicaid Rides from Modivcare to MTM Health on October 1, 2026
- Blue Cross and Blue Shield of Texas and of Illinois Move Medicaid Rides to MTM Health on October 1, 2026
- MediDrive Replaces Transdev as Colorado's Denver Metro NEMT Broker
- HealthSpring Moved Its Medicare Advantage Rides from Modivcare to MTM Health on March 1, 2026
- Michigan Seeks a Medicaid NEMT Broker That Could Cover the Whole State, Proposals Due November 6, 2026
- Modivcare Emerges from Chapter 11 Bankruptcy as a Private Company
- Montana Moves Medicaid NEMT to Modivcare on October 1, 2026
- Arkansas Names Verida the NEMT Broker for Region B After the First Winner Declined
- Blue Cross and Blue Shield of New Mexico Moves Medicaid Rides from Modivcare to MTM Health on November 1, 2026
- Dauphin County Moves Its Medical Assistance Transportation Program to rabbittransit
- Fidelis Care Medicaid Rides in Rockland County Move to Medical Answering Services
- Inland Empire Health Plan Took Its NEMT Trips In-House from Call the Car on May 12, 2026
- Maine High Court Upholds Modivcare Awards for Four MaineCare Ride Regions
- Modivcare Takes Over MaineCare Rides in the Midcoast Region on July 1, 2026
- Minnesota Delays Its Single NEMT Administrator and Requires Six Months' Notice
- ʻOhana Health Plan Leaves Hawaii QUEST After December 31, 2026: What Changes for Medicaid Rides
- Texas Inspector General Audit of SafeRide, Inc. Ends in a $315,000 Medicaid Settlement
- UnitedHealthcare Community Plan of Florida Moved Its Medicaid Rides to MTM Health on March 1, 2026
- UnitedHealthcare Community Plan of Texas Moved Its Medicaid Rides to SafeRide Health on January 1, 2026
- Louisiana Medicaid Lets Rideshare Companies Give NEMT Rides to Ambulatory Members
- Modivcare Takes Over Arkansas NEMT Region G After Winning Its Bankruptcy Protest
- Colorado Law Requires Two-Way Video Cameras in NEMT Vehicles and Bars Broker-Owned Providers
- Indiana HIP and Hoosier Healthwise Rides Move to WellTrans After MDwise Leaves
- Kentucky HB 2 Lets Hospitals and Nursing Facilities Give Medicaid Rides and Tightens Broker Rules
- Pennsylvania Study Backs Keeping County-Run MATP Instead of a Statewide NEMT Broker
- South Carolina Opens a Third NEMT Broker Bid After Throwing Out the MTM Award
- Wisconsin Picks Verida to Replace MTM as Its Medicaid NEMT Manager