Sentry NEMT Provider: How to Join Sentry Management Solutions in 2027

Sentry Management Solutions, often shortened to Sentry MS, is a non-emergency medical transportation broker based in the Bronx. It says it has focused on New York since 2016. Sentry takes ride requests, confirms them, and hands each trip to a transportation company in its network, then tracks the ride until it ends. Sentry says it works with more than 150 local transportation providers, and its About page counts more than 200 livery, ambulette, and ambulance companies.

Sentry is not the state’s Medicaid broker. That makes it a separate way into the New York market from Medical Answering Services, and registering with one does not sign you up with the other.

Where Sentry books rides

As of September 2026, Sentry lists this service area. It runs a routing team for each New York City borough.

State	Area
New York City	Manhattan, Brooklyn, the Bronx, Queens, and Staten Island
New York, outside the city	Nassau, Suffolk, Westchester, and Rockland counties
New Jersey	Bergen, Essex, Hudson, Middlesex, and Union counties
Connecticut	Fairfield County

Rides can go by car, van, taxi, ambulette, ambulance, or public transit, depending on the rider’s health and the area. Sentry lists livery vehicles, ambulettes, ambulances, and buses with lifts and wheelchair securement among the vehicles its network uses.

Where Sentry’s trips come from

Sentry names its clients as health plans and their members, insurance companies, care providers, medical facilities and hospitals, city agencies, and schools. A ride can be booked by a plan member, a care provider, a health plan, or Sentry’s own call center. Sentry says the health plans it serves usually have federal or state funding, and that care providers pay through a transportation grant or a partner health plan.

Program	What is on record
Department of Health and Medicare	Sentry’s home page credits 3,000,000 completed trips to this work
MTA Access-A-Ride	The MTA Board approved Sentry as a new Access-A-Ride broker company in summer 2021. Sentry credits 7,000,000 completed trips to the MTA
Paratransit contingency	Sentry says it won a second MTA paratransit rescue and contingency contract in 2023
Department for the Aging	Sentry credits 50,000 completed trips
Facilities and clinics	Sentry says it serves passengers across more than 1,400 institutions, insurance companies, and clinics

When a Medicare Advantage plan covers rides, they are an optional extra, called a supplemental benefit, and each plan describes its own ride benefit. See Medicare Advantage transportation. Access-A-Ride is MTA New York City Transit’s paratransit service for riders whose disabilities keep them off buses and subways, run under the Americans with Disabilities Act. See ADA paratransit contractor work.

New York Medicaid rides run through a different channel. MAS arranges them in all 62 counties for the state Department of Health. Medicaid rides for members of mainstream managed care plans moved to the state’s broker on December 1, 2015, though the state’s transportation policy manual (effective August 25, 2023) notes that some managed care plans still include transportation in their benefits. For Medicaid trips, see the New York state guide.

Licenses to hold before you register

Sentry’s form asks for your licenses, so get them first. What you need depends on the vehicles you run and where they are based.

Service	What you need
Car service in New York City (livery or black car)	A TLC-licensed base, TLC-licensed drivers, and TLC-licensed vehicles. Every base owner is fingerprinted, and base licenses renew every three years
Ambulette anywhere in New York State	NYSDOT operating authority: a common carrier certificate, or a contract carrier permit for fixed-price work such as a facility contract
Ambulette inspections	NYSDOT inspects every ambulette at least every six months, at a facility you provide, for $85 per vehicle per inspection as of September 2026
Ambulette companies and drivers	Article 19-A of the Vehicle and Traffic Law sets standards for passenger carriers and their drivers, and companies that need NYSDOT authority must enroll
Taxi or livery outside New York City	New York’s Medicaid manual requires every state, county, and municipal license for legal operation, including a local taxi and limousine commission license where one applies
Wheelchair vans in New Jersey	A mobility assistance vehicle license from the New Jersey Department of Health, Office of Emergency Medical Services

Every passenger motor carrier in New York also files a yearly drug and alcohol testing affidavit with the DMV by August 3, and drivers of for-hire vehicles seating nine or more need pre-employment and random testing. The TLC also licenses paratransit bases, so ask Sentry which license it wants for your ambulette base. For New Jersey and Connecticut, see the New Jersey guide and the Connecticut guide. For the rest of New York’s rules, see NEMT license requirements.

How to register with Sentry, step by step

1. Choose your services and counties. Decide which vehicle types you will offer (car, ambulette, or ambulance) and which of Sentry’s counties you can reach.
2. Get your licenses. Hold the TLC, NYSDOT, or state licenses in the table above before you start.
3. Line up insurance. The form has fields for general liability, automobile liability, and workers’ compensation. Ask Sentry for the limits it requires. See NEMT insurance requirements and workers’ comp for NEMT drivers.
4. Get an NPI for ambulettes and ambulances. The form requires your NPI in its healthcare identifiers section when you offer those services. See how to get an NPI number.
5. Open an account. Go to nemt.sentryms.com/register/index, choose Transportation provider, and enter your first and last name, a username, email, phone, password, and a security question.
6. Complete the provider form. It moves through five sections: General, Contact, Credentials, Insurances, and Service. Upload each document the form asks for, listed below.
7. Clear credentialing. Sentry runs a networks credentialing department and says it checks provider credentials, driver backgrounds, drug testing, and vehicle safety. Keep your files ready with the NEMT credentialing checklist.
8. Connect your dispatch. Sentry lists more than 20 dispatch software integrations and offers its own driver app, so ask which one your drivers should use.

The provider form has upload fields for these documents:

• A TLC license
• A NYSDOT license, required for ambulettes and some base types
• A Department of Health provider approval, a required section for ambulance, ambulette, and livery companies
• A W-9
• Sentry’s NEMT provider agreement
• A business associate agreement, which covers the rider health information you handle
• A provider audit
• General liability insurance
• Automobile liability insurance
• Workers’ compensation

How Sentry sends and tracks trips

Sentry describes each ride as a chain of steps:

1. A ride request comes in by phone, website, app, or an automated feed.
2. Sentry’s support team confirms the details, the rider’s needs, and the cost.
3. Sentry’s routers and dispatchers choose the company in its network best suited to the trip.
4. Your company assigns a credentialed driver and vehicle to the pickup.
5. Your trip details flow back to Sentry’s system.
6. The rider is notified when the vehicle arrives, then picked up and dropped off.
7. Sentry monitors the ride in real time with GPS and geofencing.
8. Sentry’s customer service contacts the rider, the driver, and the facility for feedback.

Sentry’s driver app sends drivers each ride as it is dispatched, lets them contact riders, and shows booking changes and special requests. Fleet owners use the same app to review driver performance. Sentry says companies in its network can reroute trips at any time, and that its monitoring team watches for late arrivals and finds another vehicle when one will not make it. Expect Sentry to track each trip by GPS. See NEMT GPS tracking.

Drivers get access to a Sentry training site with presentations and exams. Sentry asks riders to report fraud and abuse, such as trips to nonmedical places, a longer route taken on purpose, or an ambulance used when another vehicle was booked or would do. Train your drivers on those points, because riders are asked to report them.

Trip records Sentry requires

Sentry’s app terms say it pays transportation providers only when complete, verifiable trip records exist, citing New York’s Medicaid rules (18 NYCRR 504.3(a) and 517.3(b)). If a record is incomplete or false, Sentry can take the payment back. Keep these for every trip leg for six years after payment:

• The rider’s name and Medicaid ID number
• The date of the trip
• The pickup address and time
• The drop-off address and time
• The vehicle’s license plate number
• The driver’s license number
• The driver’s full printed name and signature
• The driver’s statement that the trip was completed, or a note that the rider was a no-show

A driver’s electronic signature and an electronic completion check that records the pickup and drop-off coordinates can stand in for a paper signature, as long as each leg carries a system time stamp that cannot be changed. The NEMT trip log template covers the same fields on paper.

Who to call at Sentry

For	Contact
Main line	(844) 573-6879
Email	info@sentryms.com
Office	1401 Webster Avenue, Bronx, NY 10456
Office hours	Monday to Saturday, 9 a.m. to 5 p.m.
Call center hours	Monday to Saturday, 7 a.m. to 9 p.m., and Sunday, 9 a.m. to 5 p.m.
Grievance hotline	(718) 230-0521, in English, Spanish, Russian, and Chinese
Provider portal	nemt.sentryms.com, with Register for new companies and Login for existing ones

Sentry’s privacy policy lists a second Bronx address, 14 Bruckner Boulevard, Room 3B, Bronx, NY 10454, for written privacy requests. Before you call, have your license numbers, insurance certificates, vehicle list, and the counties you serve ready.