How to Become a MediTrans Transportation Provider in 2027

MediTrans is a Lafayette, Louisiana company that arranges non-emergency medical transportation for Louisiana’s Medicaid health plans. It started in 2003 as a private transportation company in the Acadiana region and in 2020 became what it calls Louisiana’s first and only Coordinated Transportation Network. As of September 2026, it serves Medicaid members in all 64 parishes through a network of transportation companies and its own fleet.

A Healthy Louisiana health plan pays MediTrans to run its ride benefit, and MediTrans assigns each trip to a company in its network. Louisiana’s managed care manual lets each plan contract with a transportation broker, but the plan stays responsible for every state rule. That is why the Louisiana rules below apply to every MediTrans trip. For how brokers fit into Medicaid, see what a NEMT broker is.

Which health plans MediTrans serves

The Louisiana Department of Health’s medical transportation page, as of June 2026, lists MediTrans as the broker for every Healthy Louisiana plan:

Health plan	Member ride line
Aetna Better Health of Louisiana	1-877-917-4150
AmeriHealth Caritas Louisiana	1-888-913-0364
Healthy Blue	1-866-430-1101
Humana Healthy Horizons in Louisiana	1-844-613-1638
Louisiana Healthcare Connections	1-855-369-3723

Two plans moved to MediTrans in 2025. Louisiana Healthcare Connections switched from MTM on May 1, 2025, and companies had to be contracted with MediTrans to keep serving its members after April 30. AmeriHealth Caritas Louisiana switched from Verida on November 1, 2025. MediTrans also brokers non-emergency ambulance trips (NEAT) for these plans.

UnitedHealthcare was a sixth plan until March 31, 2026. The state chose not to renew its contract past December 31, 2025, extended it 90 days, and moved its members to the other plans on April 1, 2026. Healthy Blue’s contract ends December 31, 2026. Louisiana’s Informational Bulletin 26-12, published September 1, 2026, moves its members to one of the four remaining plans on January 1, 2027. Because every plan uses MediTrans, members’ standing ride orders stay in place when they move.

Two groups ride outside MediTrans. Members on fee-for-service Medicaid, outside a health plan, book with Verida. Louisiana Healthcare Connections’ February 2025 notice said Wellcare, a Medicare plan, would keep MTM Health for Medicare rides. See the Louisiana state guide for the full picture.

How to join MediTrans

MediTrans lists six onboarding steps on its provider hub, updated June 12, 2026. Finish each in order.

1. Send a letter of intent. Request the form from providers@meditrans.com or download it from the provider portal, fill in every field, and send it to providers@meditrans.com with the subject “New Provider Inquiry.” MediTrans says its team replies within 3 to 5 business days.
2. Clear background checks. Every driver passes a criminal background check through MediTrans’s approved vendor. The link comes after your letter of intent is approved, and checks take 5 to 7 business days.
3. Send insurance certificates. Commercial auto liability of at least $1,000,000 per occurrence, general liability, and workers’ compensation or an approved waiver. Name MediTrans as certificate holder on every policy and send the certificates to docs@meditrans.com. A sample certificate and a waiver form for owner-operators without employees are available.
4. Upload your files. Once approved, you get access to MediTrans’s document system. Upload each driver’s license, background check clearance, defensive driving certificate, CPR and first aid card, and drug test result. Upload each vehicle’s registration, inspection report, insurance declarations page, interior and exterior photos, and ADA compliance documents for lift or ramp vehicles.
5. Finish training. Complete the online provider orientation, read the provider handbook, complete portal training, and acknowledge MediTrans’s policies. MediTrans also asks providers and drivers to complete its HIPAA and fraud, waste, and abuse training and attestation.
6. Get activated. You receive portal logins, a provider ID number, and confirmation of active status. Trip offers begin within 24 to 48 hours.

MediTrans says onboarding usually takes 2 to 4 weeks from letter of intent to activation. Not everyone is accepted. Acceptance depends on how full your region already is and which vehicle types it needs, and you receive a letter either way. If you are turned down, MediTrans keeps your information on file in case its needs change.

Build your file before you start with the NEMT credentialing checklist. NEMT broker credentialing explains each document.

What MediTrans and Louisiana require

MediTrans’s own list covers a business license, commercial auto insurance of $1,000,000 or more, general liability, workers’ compensation or a waiver, and an IRS Form W-9. Drivers need a license held at least three years, a clean driving record, a background check, a drug screen, CPR and first aid, and defensive driving. Louisiana’s Medicaid Managed Care Organization Manual, updated May 28, 2026, adds the rules below for every traditional NEMT company in a plan’s network.

Company documents

• A Disclosure of Ownership form, as required by 42 CFR 455.104 to 455.106.
• Your exact legal name and physical address as they appear with the Louisiana Secretary of State and in the NPPES NPI registry, used on every document, including any registered DBA.
• An NPI in your business name, IRS Form CP 575 (or Form 147C) showing your EIN, and a matching Form W-9.
• Any local license or permit your parish or city requires, such as the Certificate of Public Necessity and Convenience in Orleans Parish and the NEMT permit in Jefferson Parish.
• Coverage of every parish you sign up for, in full.

Insurance

Coverage	MediTrans asks for	Louisiana’s minimum for plan networks
Auto liability	At least $1,000,000 per occurrence	$25,000 per person, $50,000 per accident, and $25,000 property damage, or a $300,000 combined single limit
Auto symbols	Ask MediTrans	Symbol 1, symbols 7, 8, and 9, or symbols 2, 8, and 9
General liability	Required	Required where a local ordinance requires it, and for every company that runs ELOC trips, Louisiana’s door-through-door wheelchair service
Workers’ compensation	Required, or an approved waiver	As Louisiana law requires
Certificate	MediTrans named as certificate holder	Must say the coverage is for a NEMT vehicle, with a 30-day cancellation clause and the Louisiana Department of Health as additional insured on auto and general liability

Send an updated policy showing each new vehicle before it carries a rider. Louisiana lets the plan recoup payment for every trip run while coverage was below the minimum. See NEMT insurance requirements and certificates of insurance.

Drivers

• At least 21, with a valid Class D license or CDL.
• No more than two moving violations on the official driving record in the past three years. The plan reviews each driver’s official record every month.
• Permanently ineligible after any conviction for driving under the influence or refusing a chemical test, or with a legal requirement to use an ignition interlock device.
• A criminal history check every year by Louisiana State Police, an agency it authorizes, or the FBI, sent straight to the plan or its broker, with no convictions for prohibited crimes unless pardoned or expunged.
• A five-panel drug screen every year and on reasonable suspicion, with results sent straight from the testing agency. A driver who fails cannot drive again until a substance abuse professional clears them, then takes three follow-up screens within six months.

Training before the first trip

• Defensive driving of at least four hours, renewed at least every three years.
• In-person CPR with an active certification.
• Child passenger restraint training, renewed every year.
• Wheelchair securement and PASS, renewed at least every two years. Drivers at companies with wheelchair vehicles take securement training in person.
• HIPAA privacy and security.
• For ELOC trips, also NEMTAC’s Advanced Mobility Device Securement and Certified Transport Specialist certifications, passenger assistance and safety, and sensitivity and disability awareness, all renewed every year.

Vehicles

• Owned or leased, registered in your company’s name, with a “for hire,” “public,” or “public handicapped” plate issued in your business name.
• Professional signs with your name, phone number, and vehicle number on both sides, and on the back of a van. No hand-written or spray-painted signs.
• A good windshield, a current Louisiana inspection sticker, working heat and air conditioning front and rear, working seat belts, a seat belt cutter within the driver’s reach, a charged fire extinguisher, and registration and insurance cards in the vehicle.
• An inspection before the vehicle enters service and every year, with photos. The air conditioning must read no warmer than 52 degrees and the heat no cooler than 100 degrees at the vents.
• No stretcher vans, two-door vehicles, pickup trucks, or salvage titles, and no sharing vehicles with another NEMT company. Wheelchair vehicles must meet ADA rules for lifts, ramps, and four-point tie-downs.

MediTrans’s four field agents also run unannounced spot checks for clean vehicles with no strong odors, working lifts, visible registration and inspection stickers, drivers with ID badges and hands-free phones, and no smoking. Report any change to your company information within 48 hours. Use the vehicle inspection checklist before each inspection.

How MediTrans sends trips

Trips come through the MediTrans Provider Portal at providers.meditrans.com. You view and accept trip offers, see your daily and weekly schedule, mark each trip en route, arrived, and completed, report no-shows and cancellations, and see payment information. If you cannot run a trip, decline it within 30 minutes; MediTrans says a timely decline carries no penalty.

MediTrans sorts trips as ambulatory, wheelchair, stretcher, and critical. Critical trips, such as dialysis, chemotherapy, and surgery, must not be late. Louisiana does not allow stretcher vans as NEMT vehicles, so stretcher trips go to ambulance providers under the state’s non-emergency ambulance (NEAT) rules. See levels of service.

At pickup, wait 15 minutes at a home or 20 minutes at a facility. If the rider does not come out, call the rider, call dispatch at 1-844-349-4326, and mark the no-show in the portal with the time. Never reroute without dispatch approval.

Louisiana sets these timing rules for plan trips:

Rule	Standard
Arrival	At least 15 minutes and no more than two hours before the appointment
Return pickup	Within two hours after the appointment ends, or two hours after a will-call request, during the provider’s business hours
Ride time	No more than one hour beyond the estimated travel time
Hospital discharge	Within three hours of the facility’s call or two hours after the scheduled discharge, whichever is later
Booking notice	At least 48 hours, weekends not counted, except urgent trips and discharges

Recurring trips run on standing orders, which facilities send to MediTrans and which last 12 months. MediTrans warns that a provider who falls out of compliance loses its standing orders, and trip assignments resume only after a corrective action plan restores compliance. See NEMT standing orders.

MediTrans tracks four numbers for each provider:

Measure	MediTrans standard
On-time performance	95 percent or higher
Trip completion	98 percent or higher
Member complaints	Under 2 percent of trips
Provider-caused no-shows	Under 1 percent

After a crash with a rider aboard, or any crash that injures or kills a rider, Louisiana requires a written report to the plan or broker within 72 hours, a driver drug screen within 12 hours of the crash, and a copy of the Louisiana Uniform Motor Vehicle Accident Report within 15 business days. The incident report form covers what to record.

How MediTrans pays

MediTrans’s billing timeline, as of September 2026:

Step	Deadline or timing
Trip completion documentation	Within 24 hours of the trip
Claim submission	Within 365 days of the trip date
Clean claim processing	7 to 14 business days
Payment	Every other Friday
Paper claims	Take 5 business days to process

Every claim needs accurate pickup and drop-off times, mileage from actual odometer readings, and the rider’s signature at pickup and drop-off. Louisiana requires a daily trip log with the trip number, the rider’s name, Medicaid ID, address, and full signature, the destination, real departure and arrival times, the driver’s name and license number, and the VIN. The plan checks every claim against that log before it pays, and a scheduled trip with no rider transported is not billable. Keep a trip log for every leg, and see clean claims.

What the rates are

Your rate is in your MediTrans agreement. Louisiana’s managed care manual, updated May 28, 2026, sets the floor at the published fee-for-service rate on the date of service, unless the plan and the provider agree otherwise in the provider agreement. The fee schedule effective October 1, 2025:

Code	Service	Base per trip leg	Per mile, from mile zero
T2003	Non-emergency trip	$13.50	$1.10
A0130	Wheelchair van	$21.50	$1.30
A0130	Wheelchair van, ELOC (door-through-door)	$31.50	$1.30
A0090	Gas reimbursement	None	$0.36

Act 969 of the 2026 Regular Session tells the Louisiana Department of Health to set a minimum of $14.50 per trip and $2.10 per mile for NEMT, including wheelchair trips, and a method for paying shared rides by passenger count. It would also bar NEMT trips outside a rider’s parish and neighboring parishes unless the plan or the state finds them medically necessary. Those sections take effect only when the Legislature funds them, and the department then has 90 days to take the needed steps, including a state plan amendment. As of September 2026, the posted fee schedule still shows the October 1, 2025 rates.

Louisiana’s separate per-vehicle payment, funded by the American Rescue Plan Act, pays $500 a month per vehicle in use, up to $1,500 a month. To qualify, a fully credentialed provider runs at least one round trip a day for Medicaid members on at least 20 days in the prior month. CMS’s July 27, 2026 approval covers payments for July 1 through September 30, 2026. See the end of Louisiana’s per-vehicle payments.

If a claim is denied or underpaid

Louisiana’s Informational Bulletin 21-02, revised December 2, 2025, tells NEMT providers to start with the broker:

1. Ask for reconsideration. Email billing@meditrans.com within 180 calendar days of the remittance advice or denial date. MediTrans gives you a reference number and decides within 30 days. You have 365 days from a denial to correct and resubmit.
2. Appeal. Email appeals@meditrans.com, or mail MediTrans, Attn: Billing, 102 Asma Blvd., Suite 200, Lafayette, LA 70508, within 90 calendar days of the reconsideration decision (180 days for Louisiana Healthcare Connections). MediTrans decides within 30 days.
3. Escalate. Write to director@meditrans.com with “Appeal Escalation” in the subject, then to the health plan’s provider complaint line, then to the state at MedicaidTransportation@la.gov.
4. Ask for an outside review. Louisiana law lets you take a denied claim to an outside reviewer. Send the plan’s review request form within 180 calendar days of the remittance, denial, or recoupment date, then file with the state within 60 days of the plan’s decision. The review costs $750, paid by whichever side loses.

For a step-by-step appeal, see how to appeal a denied Medicaid claim.

Rideshare in Louisiana Medicaid since 2025

CMS approved Louisiana state plan amendment LA-25-0017 on December 12, 2025, effective November 20, 2025, adding transportation network companies as a way to provide NEMT. Louisiana’s managed care manual now lists four kinds of providers, and plans consider them in this order: public transit, gas reimbursement drivers, traditional for-profit and nonprofit NEMT companies, and rideshare companies.

A rideshare company taking Medicaid trips must hold a permit under Louisiana’s transportation network company law, enroll in the Louisiana Medicaid provider enrollment portal, run criminal background checks on its drivers, and contract with a plan, the state, or a broker working for either. Its drivers need a valid license and cannot be excluded from federal health programs. Rideshare drivers use approved personal vehicles, and plans consider them after traditional companies. ELOC trips, the state’s door-through-door wheelchair service, must use fully credentialed NEMT companies. See Louisiana adds rideshare to NEMT and NEMT vs rideshare.

Who to call at MediTrans

For	Contact
Joining, credentials, and training	providers@meditrans.com
Active trips, delays, no-shows, reroutes	Dispatch, 1-844-349-4326 or dispatch@meditrans.com, Monday to Friday 5 a.m. to 8 p.m. and Saturday 6 a.m. to 2 p.m. Central
Portal logins and technical problems	providerhelpdesk@meditrans.com first, then providers@meditrans.com
Claims and payments	billing@meditrans.com
Insurance certificates and documents	docs@meditrans.com
Claim appeals	appeals@meditrans.com
Unresolved issues after 72 hours	director@meditrans.com
Facility bookings and standing orders	1-844-349-4324, facility@meditrans.com, SO@meditrans.com
Main office	102 Asma Blvd., Suite 200, Lafayette, LA 70508, (337) 534-4484, Monday to Friday 8 a.m. to 5 p.m.

MediTrans says it answers calls the same day and email within 72 hours. Before you send your letter of intent, have your business license, W-9, insurance certificates, parish list, and vehicle and driver counts ready, and ask which parishes and vehicle types need providers now. For more on plan-run programs, see contracting with Medicaid health plans for transportation.