How to Become a Verida Transportation Provider in 2027

Verida, Inc. is a Medicaid ride broker based in Villa Rica, Georgia. It was called Southeastrans until it changed its name. A state or a health plan pays Verida to run its ride program, and Verida books each ride with a transportation company in its network. As of September 2026, Verida says it contracts with more than 900 NEMT providers, with more than 5,300 credentialed vehicles and drivers, and manages more than 5 million trips a year. It adds companies only where a region needs more rides, so where you operate matters as much as how good your company is.

Where Verida runs Medicaid rides

As of September 2026, these programs are confirmed by the state, the health plan, or Verida’s own program pages:

State	Program	Who Verida serves	Status
Georgia	Georgia Medicaid NEMT (Department of Community Health)	Medicaid members in all five regions: North, Atlanta, Central, East, and Southwest	Statewide since April 1, 2026
Tennessee	TennCare	BlueCare Tennessee and TennCare Select members	On TennCare’s ride page, September 2026
Indiana	Indiana Health Coverage Programs	Fee-for-service (Traditional Medicaid) members	In the state’s transportation manual, August 19, 2025
Arkansas	Non-Emergency Transportation (NET) program	Regions A, B, C, and D	Named for all four in the state’s 2025 bid, and on its broker map revised December 2025
Louisiana	Louisiana Medicaid	Fee-for-service (legacy) members and groups outside managed care	In the state’s Medicaid manual, issued July 14, 2025
District of Columbia	Health Services for Children with Special Needs (HSCSN)	HSCSN health plan members	On HSCSN’s ride page, September 2026
Wisconsin	Wisconsin Medicaid NEMT (Department of Health Services)	All members, once the switch happens	Picked May 21, 2026, with no start date yet

Modivcare left Georgia’s Central, East, and Southwest regions on April 1, 2026, and Verida now arranges Medicaid rides in all five regions. See Georgia moves NEMT to one statewide broker and the Georgia state guide.

Other companies run rides next to Verida in most of these states:

• Tennessee. UnitedHealthcare and Wellpoint members book with Tennessee Carriers.
• Indiana. Members of the Healthy Indiana Plan, Hoosier Care Connect, Hoosier Healthwise, and Indiana PathWays for Aging get rides through their health plan’s contractor. Some fee-for-service trips also skip Verida and are booked with you directly: stretcher, BLS, and ALS trips and every hospital-to-hospital trip, which you bill to Indiana Medicaid, and rides to 1915(c) waiver services. Nursing facilities arrange and pay for most of their residents’ rides themselves.
• Arkansas. Modivcare took over Region G (Pulaski, Faulkner, and Lonoke counties) on January 2, 2026 (see the Region G change), and two local agencies run Regions E and F. In the state’s 2025 bid, 710-25-049, Region B first went to another company. On November 10, 2025, the state rescinded that award and named Verida instead. To confirm the broker for any county, call the NET Help Line at 1-888-987-1200.
• Louisiana. Members of Healthy Louisiana health plans book with their plan’s transportation vendor instead. Verida serves fee-for-service members and the groups left out of managed care.

Verida is also the broker for Region 1 of the Georgia Department of Human Services Coordinated Transportation program, which carries human services clients rather than Medicaid members. Across its programs, Verida contracts ambulatory, wheelchair, and stretcher service, and in some programs basic and advanced life support ambulance. See levels of service.

How to join Verida’s network

Verida credentials every company in four steps, as of September 2026. It checks whether your region needs another provider before it asks for documents. In Indiana, enroll with the Indiana Health Coverage Programs as a transportation provider first, because the state requires both.

1. Send the Request for Qualifications form, a driver list, and a vehicle list. The online form asks for:

   • Your state, ownership type (individual, partnership, corporation, LLC, government, hospital authority, or nonprofit), company name, DBA, owners, and business locations.
   • Yes or no answers on past license revocations or disciplinary actions, felony convictions, and any pending case of either kind.
   • Your operations manager, vehicle and driver counts, years in business, and days and hours of operation.
   • The counties you serve, the trips you do now, and how many more you can take.
   • Your vehicles by mode: ambulatory, wheelchair, stretcher, and ALS or BLS.
   • References and any small, woman-owned, minority, veteran, disabled veteran, or disabled business certificates.

   Verida then reviews whether your region needs new providers. If it does, it calls you for an interview and asks for step two.

2. Send your business documents. A current business license, proof of liability insurance, driver credentials, criminal background checks for all drivers, current drug screens for all owners and drivers, and a current motor vehicle report for each driver.

3. Pass vehicle inspections and driver training. Once your documents are complete, Verida schedules a full safety inspection of every vehicle you want in its network. Every driver completes its required training.

4. Attend the owner orientation and sign. The owner joins an orientation run by Verida staff on its operating and contract rules. The NEMT provider contract is signed at the end of that session.

As of September 2026, Wisconsin is not yet a choice in the form’s program menu. Keep a folder with every document ready before you start. The NEMT credentialing checklist and NEMT broker credentialing cover what to gather.

What Verida requires from your company, drivers, and vehicles

Verida’s requirements, from its provider pages as of September 2026:

Item	What Verida asks for
Insurer	Carriers rated A- or better, with your correct name and address on each policy
General liability	$1 million SAM (sexual abuse and molestation) coverage with a $2 million aggregate
Auto liability	Coverage for all owned, hired, and non-owned vehicles, with every vehicle listed on the policy
Driver screening	Criminal background, drug, federal exclusion list (OIG and SAM), sex offender registry, and motor vehicle record checks
Drug screens	Current for every owner and every driver
Vehicles	A full safety inspection before service, then regular inspections and field monitoring
Driver training	First aid, CPR, defensive driving, passenger sensitivity and customer service, spill kit, proper lifting, wheelchair securement, and driver orientation

Auto liability limits and other coverage are set by each state program, so ask your provider relations manager for the full list before you buy a policy. In DC, Verida and HSCSN must be additional insureds on your auto and general liability policies. Both policies must be primary and non-contributory with 30 days’ notice of cancellation, and you need workers’ compensation. See NEMT insurance requirements.

Verida’s full training list goes further. It covers HIPAA privacy, business associate agreements, Title VI civil rights rules, stretcher operation, AED, bloodborne pathogens, ADA rules, mental health and substance use, collision reporting, and its free mobile app and device. In Tennessee, the defensive driving course is the AAA Driver Improvement Program. Verida is a PASS certified company.

Federal law sets a floor in every state. Under section 1902(a)(87) of the Social Security Act, as CMS explained on September 28, 2023, no NEMT provider or driver may be excluded from federal health programs, and every driver needs a valid license. Each provider also needs a process to handle state drug law violations and to report each driver’s driving history to the state.

Georgia rules on top of Verida’s list

Georgia’s Part II NEMT policy manual (version date July 1, 2026) sets these rules for every provider in Verida’s Georgia network:

• Drivers. At least 21, with a valid Georgia license or one from a bordering state they live in. No conviction ever for a sexual crime or a crime of violence, and no DUI conviction in the five years before hire. A felony in the last five years needs review by the broker and the state first.
• Licenses. No suspended or revoked license in the last five years. The exception is a suspension for unpaid child support, once a court has released it and the driver has stayed in good standing for at least 90 days.
• Removal. A driver convicted of two moving violations or at-fault accidents on NEMT trips must be taken out of service. A driver with one confirmed failure to secure a wheelchair is removed from service until you send the broker proof of securement training.
• Training. Driver training with passenger assistance, safety and sensitivity, and defensive driving, plus first aid and spill kit training.
• Vehicles. Inspected no more than 60 days before entering service, then at least every six months. Fire extinguishers of at least 2.5 pounds each and 5 pounds combined with a current tag, three reflective triangles, a first aid kit and spill kit, and a proper step stool, never a milk crate. Your name, vehicle number, and the broker’s phone number go inside the vehicle, and a two-way communication system links every vehicle to your office. A pager does not count.
• Wheelchair vans. At least 56 inches from floor to ceiling, and a lift interlock that keeps the van in park while the lift or ramp is out.
• Timing. Drivers need not wait more than 10 minutes past the pickup time. A pickup more than 15 minutes off the stated time is not on time, a return pickup is due within one hour of the call, and no rider on a shared ride may spend more than 45 minutes longer than a direct trip.

Use the vehicle inspection checklist to get each van ready before Verida’s inspector arrives.

Louisiana rules on top of Verida’s list

Louisiana’s Medicaid Services Manual, chapter 10 (provider requirements issued July 14, 2025), lists what the fee-for-service broker must collect and check before it assigns you a trip:

• Trip order. The broker must consider public transit first, then gas reimbursement drivers, then nonprofit providers, and for-profit companies last.
• Paperwork. A disclosure of ownership form, an NPI issued in your business name, IRS Form CP 575 (or Form 147C) with a matching W-9, and a permit for each provider, driver, and vehicle in Orleans Parish (a CPNC) or Jefferson Parish (a NEMT permit).
• Coverage area. You agree to cover every parish you sign up for in full.
• Insurance. Auto liability of at least $25,000 per person, $50,000 per accident, and $25,000 property damage, with the certificate showing the coverage is for a NEMT vehicle. The Louisiana Department of Health must be an additional insured on your auto and general liability policies, the broker gets 30 days’ notice of cancellation, and you carry workers’ compensation as state law requires.
• Drivers. At least 21 with a class D license or CDL, with fewer than three moving violations and no DWI conviction in the past three years. Each year, a criminal history check by Louisiana State Police or the FBI and a five-panel drug screen, both sent straight to the broker.
• Training before the first trip. Defensive driving (at least four hours, renewed every three years), in-person CPR, child passenger restraints, HIPAA, and wheelchair securement with PASS every two years. Drivers at companies with wheelchair vehicles take securement training in person.
• Vehicles. Owned or leased, registered in your company’s name, with a “for hire,” “public,” or “public handicapped” plate. Signs with your name, phone number, and vehicle number go on both sides and on the back of a van. The broker inspects each vehicle before service and every year. Stretcher vans are not allowed as NEMT vehicles in Louisiana.

For the rest of the state’s rules, see the Louisiana state guide.

How Verida sends you trips and pays

Members book with Verida’s call centers or its member portal, and Verida assigns each ride to a contracted provider. Georgia’s manual has the broker assign each trip to the most appropriate provider and lets it hand dispatch to the provider if it chooses. Booking lead times shape how far ahead your schedule fills:

Program	Members book at least
Georgia Medicaid	3 business days ahead, not counting the appointment day
Louisiana fee-for-service	3 business days ahead, and up to 30 business days
Tennessee (BlueCare and TennCare Select)	2 business days ahead
Indiana fee-for-service	2 business days ahead
Arkansas NET	72 hours ahead, not counting weekends or holidays
DC (HSCSN)	24 hours ahead, Monday through Friday

Urgent trips come with shorter notice. In Tennessee, those include same-day urgent visits, dialysis, same-day behavioral health visits, and discharges from a hospital or crisis stabilization unit. In Indiana, Verida treats transfers between facilities as urgent trips that must be served within three hours of notice.

Verida’s secure Transportation Provider Portal, at provider.verida.com, holds your trip manifests, claims, reports, and forms, and you submit claims through it. Its services page describes automated trip documentation, electronic claims, and an electronic payment option. Verida’s Georgia provider page lists isupport@verida.com for help with provider iPads and the portal.

Payment rules come from each state contract and your own agreement:

Rule	Georgia	Indiana
When you are paid	As your service agreement says, or within 15 business days of an undisputed invoice	Clean claims received by Wednesday are paid within 14 days
How your rate is set	Negotiated in your service agreement. The state pays Verida a monthly rate for each eligible member.	Based on the state’s professional fee schedule in a Verida rate agreement, and Verida can negotiate higher or special rates
Member no-shows	The broker pays the first leg when a member fails to board within the pickup window	Ask Verida for its policy
How money arrives	As your agreement sets	Check or electronic funds transfer, with a remittance advice

Record every time, odometer reading, and signature on a trip log so each claim matches the trip. See how to bill NEMT brokers.

Getting ready for Verida in Wisconsin

On May 21, 2026, Wisconsin DHS announced a notice of intent to select Verida as the state’s next NEMT vendor, after its proposal scored highest under RFP S-1699 DMS-25. As of the page’s August 25, 2026 revision, DHS has no time frame for the switch. MTM keeps its contract until then, and DHS says transportation providers do not need to do anything right now.

1. Keep running and billing MTM trips. Nothing changes until DHS announces a date.
2. Sign up for DHS NEMT emails. DHS will post the switch date on its vendor page and by email.
3. Build your Verida file now. Business license, liability insurance, driver background checks, drug screens for owners and drivers, driving records, and training certificates.
4. Plan for a new contract. Verida credentials and contracts its own network in every state it serves, so expect its four steps even if you work with MTM today.

For the full story, see Wisconsin picks Verida to replace MTM. For a switch checklist, see when your state changes NEMT brokers.

Who to call at Verida

For	Contact
Georgia providers, all regions	877-236-1352
Tennessee providers	1-855-735-1020
Indiana providers	Northern region 765-602-6004, southern region 317-931-9294
Arkansas providers	404-698-0643
Louisiana providers	225-726-2800
DC providers	866-991-5433
Claims, all programs	678-510-4600, press 2
Provider iPad and portal support	isupport@verida.com, or sign in at provider.verida.com
Main office	843 Dallas Highway, Villa Rica, Georgia 30180, 678-510-4600

Before you call, have your business license, insurance certificate, county list, and vehicle and driver counts ready. Ask whether your region needs providers now, which levels of service are short, and which insurance limits apply in your state.