Indiana HIP and Hoosier Healthwise Rides Move to WellTrans After MDwise Leaves

On January 1, 2026, MDwise stopped being a health plan for Healthy Indiana Plan (HIP) and Hoosier Healthwise members, and Modivcare stopped arranging nonemergency medical transportation (NEMT) for MDwise. Former MDwise members moved to Anthem, CareSource, or Managed Health Services (MHS), and all three send their rides through WellTrans. The Indiana Health Coverage Programs (IHCP) confirmed the change in bulletin BT202608 on January 15, 2026. A transportation company now needs a WellTrans agreement to carry HIP or Hoosier Healthwise members on plan-paid rides.

What changed on January 1, 2026

Item	Detail
Plan that left	MDwise, for HIP and Hoosier Healthwise
Plans that remain	Anthem, CareSource, and MHS
Broker that stopped	Modivcare, which arranged rides for MDwise
Broker now	WellTrans, for all three remaining plans
Member ID numbers	Unchanged. Members got new ID cards from their new plan
Old claims	MDwise still handles claims for dates of service before each member’s move, and appeals on them
Questions	IHCP Customer Assistance, 800-457-4584

Each HIP and Hoosier Healthwise plan has its own WellTrans reservation line, listed in bulletin BT202608.

Plan	WellTrans ride line
Anthem	844-772-6632
CareSource	844-607-2829
MHS	877-647-4848, the MHS Member Services line. Choose the prompt for transportation

Other Indiana Medicaid programs use their own arrangements. Indiana Medicaid’s health plan comparison page, as of September 2026, lists WellTrans for Anthem and MHS members in Hoosier Care Connect, and LCP Transportation for UnitedHealthcare Community Plan members. WellTrans’s Anthem line also takes reservations for Anthem members in Indiana PathWays for Aging. Most Traditional Medicaid rides for fee-for-service members are brokered by Verida, at 855-325-7586.

How the switch happened

Date	What happened
November 1 to December 24, 2025	Open enrollment for MDwise members to pick Anthem, CareSource, or MHS. The end date was moved to December 24
November 12, 2025	Bulletin BT2025157 tells providers that MDwise will leave HIP and Hoosier Healthwise on January 1, 2026
After December 24, 2025	Members who did not choose were assigned a plan, matched where possible to their primary medical provider’s network
January 1, 2026	New plan assignments take effect. Rides for these members go through WellTrans
January 15, 2026	Bulletin BT202608 tells providers that HIP and Hoosier Healthwise members ride through WellTrans
Through 90 days after the move	Members may change plans. The new plan honors approved prior authorizations for up to 90 days

Who it affects

Companies that drove MDwise members through Modivcare

Those trips now come from WellTrans. To keep serving the same riders on plan-paid trips, you need a signed WellTrans agreement, with your vehicles and drivers approved before your first trip. Rides that Modivcare assigned before January 1, 2026 were Modivcare trips, so settle any unpaid ones under your Modivcare agreement. See Modivcare for its provider contacts.

WellTrans network providers

WellTrans now arranges rides for every HIP and Hoosier Healthwise member, so more riders flow through the same network and the same rules.

Clinics, dialysis centers, and riders

Riders book with their plan’s WellTrans line at least two days before the appointment, and up to 45 days ahead. MHS tells its members to call two business days ahead, not counting weekends and holidays. WellTrans takes scheduled trip calls Monday to Friday, 8 a.m. to 8 p.m. Eastern, and urgent and discharge trips at any hour.

What WellTrans requires from providers

WellTrans’s provider agreement, revised October 16, 2025, its provider FAQ, and its Indiana provider manual set these terms.

Requirement	What WellTrans asks for
Medicaid enrollment	Active Indiana Medicaid enrollment. The IHCP requires a separate provider ID to bill transportation
A need in your area	WellTrans reviews each inquiry to see whether it needs providers in your region, then schedules an interview
Documents	Business license, liability insurance, driver credentials, and current background checks, drug screens, and driving records for drivers. Drug screens also cover owners
Auto insurance	The greater of the local taxi requirement or $1,500,000 per accident, for sedans, vans, and wheelchair vans
General liability	$1,000,000 per incident, covering sexual abuse and molestation without sub-limits
Professional liability	$1,000,000 per accident for providers that run wheelchair vehicles
Workers’ compensation	As Indiana law requires, with employer’s liability of at least $100,000 per accident
Hiring	Every employee and subcontractor run through E-Verify
Training	HIPAA, fraud, waste and abuse, and other required topics at hire and every year
Vehicles	Registered with and inspected by WellTrans before service and at least yearly. Passing vehicles get a red sticker
Records	Kept for the life of the agreement plus ten years, and produced within three days when asked

WellTrans does not pay for trips by drivers or vehicles it has not approved. For the paperwork most brokers ask for, see NEMT broker credentialing and NEMT insurance requirements.

How WellTrans pays

The payment terms in Exhibit B of the October 16, 2025 agreement:

• Only authorized trips are paid. Each trip needs a job number from WellTrans.
• Rates are set per agreement. You are paid the lesser of your billed charge or your negotiated rate, which is set by level of service with mileage bands of 0 to 3, 4 to 6, and 7 to 10 miles, then a rate per mile after 10.
• WellTrans sets the mileage. It measures the shortest route with mapping software. Raise a mileage error before you run the trip, because running it accepts the mileage.
• Shared rides pay the shared rate. This applies even if you carried the riders in separate vehicles.
• Wait time needs approval. It is generally approved only for trips over 50 miles.
• Deadlines are firm. Submit invoices and trip logs within 60 days of service. Anything more than 90 days after service is denied in full.
• Payment timing. WellTrans pays uncontested invoices twice a month, within 30 days after submission.
• The rider must attend. WellTrans pays only when the member went to a covered medical service.

The agreement runs one year and renews each year. Either side can end it without cause on 60 days’ written notice. WellTrans’s billing guide, revised May 15, 2023, gives you 60 days from a claim decision to file a written dispute, and 60 days after the dispute answer to file an appeal.

What providers should do now

1. Check each rider’s plan in the IHCP Eligibility Verification System: the IHCP Provider Healthcare Portal, a 270/271 transaction, or the phone assistant at 800-457-4584, option 2.
2. Contact WellTrans through the “Contact Us to Become a Provider” form on its provider page if you are not yet in its network.
3. Confirm your IHCP enrollment is active and matches the business name on your insurance.
4. Get your certificates ready at the WellTrans limits above, before your contract start.
5. Schedule vehicle inspections and driver training so every van and driver is approved before the first trip.
6. Close out old claims. Resolve any unpaid 2025 MDwise trips with Modivcare under your agreement.
7. Keep fee-for-service work with Verida. Traditional Medicaid rides did not move. See Verida.

For a full checklist when a broker changes, see when your state changes NEMT brokers. For WellTrans’s network in depth, see our WellTrans provider guide, and for enrollment and rates statewide, the Indiana state guide.

Who to contact

• WellTrans provider line (active providers): 866-982-3983
• WellTrans office: 317-785-5500, 7340 Shadeland Station Way, Indianapolis
• WellTrans claims: claims@welltransnemt.com
• IHCP Customer Assistance: 800-457-4584
• Enrollment broker for members choosing a plan: HIP 877-438-4479, Hoosier Healthwise 800-889-9949