Community Care Plan Transportation: Modivcare Today, and What CCP's Ride Contract Bid Shows

Community Care Plan (CCP) is the trade name of South Florida Community Care Network, LLC, a provider service network owned by Broward County’s two public hospital districts: North Broward Hospital District (Broward Health) and South Broward Hospital District (Memorial Healthcare System). It covers Medicaid members, including a small Serious Mental Illness plan, in the 19 counties of Regions E to I, and Florida Healthy Kids members in eight counties from Indian River south to Monroe. Its office is in Sunrise. Florida lets each Medicaid plan hire its own ride broker, and the Florida guide covers state enrollment and rules.

Who books Community Care Plan rides today

Modivcare does. CCP’s Medicaid member handbook, dated July 1, 2026, lists ModivCare for non-emergency transportation, with reservations at 1-866-306-9358 and ride assistance at 1-866-306-9359. Its Medicaid provider manual of the same date lists the reservation line, and its Florida Healthy Kids quick reference guide gives 1-866-430-0570 for the children’s plan. AHCA’s plan subcontractor report through the second quarter of 2026 also lists ModivCare Solutions LLC for CCP.

Modivcare’s Florida facility page lists the CCP line and a Community Care Plan directions sheet, next to the standing order form facilities use for members who travel three or more times a week. CCP does not book rides with transportation companies itself, so its van trips reach companies through Modivcare and its Florida network.

CCP’s 2026 bid for a new ride vendor

On March 25, 2026, CCP issued a request for proposals for a company to run its whole ride benefit for Medicaid, the mental illness plan, and Florida Healthy Kids.

Date	Step in CCP’s request for proposals
March 25, 2026	Issued, with a public notice and a post on CCP’s newsroom
May 4, 2026, 5 p.m.	Proposals due by email to CCP’s procurement office
May 18, 2026	Best and final offers, if CCP asked for them
May 22, 2026	Planned notice of intent to award

CCP expects a three-year agreement with up to two one-year renewals, and the bid plans at least 120 days for the winner to get ready. CCP may change the timeline by addendum. As of September 30, 2026, CCP’s July 2026 handbook and provider manual still name Modivcare.

This is a broker contract, not a van contract. The vendor runs a call center open around the clock for urgent trips and discharges, builds its own network of transportation companies, credentials them (CCP delegates credentialing), pays their claims, and sends encounter data. The bid asks for two years of audited financials, a Florida Medicaid reference, a $5 million umbrella policy, and $10 million of cyber coverage. For a small company, the bid decides whose network you need to be in. If CCP names a new vendor, NEMT broker transitions covers standing orders and open claims, and answering a broker RFP covers bids like this one.

CCP’s bid notes that CCP is subject to Florida’s public records law, chapter 119, and that prices in the final contract are not confidential and may be disclosed.

Where CCP’s members live

On August 31, 2026, AHCA counted 69,566 CCP Medicaid members and another 117 in its Serious Mental Illness plan. By region, that was 6,995 in E, 10,851 in F, 12,817 in G, 34,011 in H, and 4,892 in I.

County	CCP Medicaid members	CCP’s share of plan members there
Broward	33,897	16%
Palm Beach	7,947	5%
Lee	5,172	5%
Miami-Dade	4,804	1%
Orange	3,309	2%
St. Lucie	2,838	6%
Collier	2,447	8%
Sarasota	1,592	5%
Osceola	1,572	2%
Brevard	1,280	2%
Indian River	1,053	7%

Nearly half of CCP’s members live in Broward, where it is the fourth-largest plan after Simply (60,046), Sunshine (58,283), and Humana (54,249). Humana also books through Modivcare, and in August 2026 the two plans together held about 88,000 of Broward’s 208,214 plan members. Outside Broward, CCP is a small plan: about 5 percent of plan members in Palm Beach and Lee, 8 percent in Collier, and 1 percent in Miami-Dade.

What CCP’s bid shows about its rides

CCP gave bidders its ride numbers for January to September 2025, covering its Medicaid, mental illness, and Healthy Kids members together.

Measure	January to September 2025
Eligible members	74,300
Trips a month	14,800
Trips a month per 1,000 members	199
Average trip	11 miles
Under 6 miles	32% of trips
6 to 10 miles	27%
11 to 25 miles	34%
Over 25 miles	7%
Ambulatory	96%
Wheelchair	4%
Stretcher	0.09%
Basic and advanced life support ambulance	0.05% combined

At 4 percent, wheelchair work comes to about 590 trips a month across all five regions, and stretcher work to about 13. Ambulatory rides by sedan, van, or taxi are almost all of the work. About two trips in five run 11 miles or more.

Bidders priced the work two ways. One was a per-trip rate in five one-way mileage bands (under 6, 6 to 10, 11 to 25, 26 to 50, and over 50 miles) plus a per-trip administrative fee. The other was a full-risk rate per member per month, which is capitation. Your own rate still comes from your agreement with the vendor.

CCP’s ride rules

CCP’s bid lists the rules its vendor must follow, and says they become an exhibit to the vendor’s contract.

Rule	Medicaid and mental illness plan	Florida Healthy Kids
Notice for routine trips	At least 48 hours	At least 72 hours
How far ahead members can book	Up to 2 weeks	Up to 30 days
CCP approval needed	Trips over 50 miles, and any trip out of state	Trips over 25 miles, and any trip out of state
Who rides along	The member and one escort or personal assistant	The member and two companions
Non-medical trips	Two one-way trips a month, up to 12 miles each and 25 miles combined, ages 21 and older, with CCP’s approval	Not covered
Where trips can go	Covered services	CCP participating providers only

Hospital discharges, dialysis, wound care, chemotherapy, radiation, urgent care, and trips CCP itself requests need no notice. Members 16 and older, a parent, guardian, or authorized representative, and CCP case managers can book. Returns can be will-call when the member does not know how long the visit will take.

A few trips have their own rules:

• Emergency rooms. No rides to an emergency room or between emergency rooms, but a ride home from one is covered.
• Nursing homes. Home to a nursing home, a nursing home to a covered service and back, and one-way moves between nursing homes.
• Pharmacy. Pharmacy runs count as non-medical trips.
• The bus. Members who can walk, live within three quarters of a mile of a transit stop, and have an appointment within three quarters of a mile of one can be sent by bus.
• Minors. Riders 13 to 16 can ride alone with a Consent for Minor Travel form signed by a parent. Children 12 and under need a parent, guardian, or approved adult, or a company that can send a trained attendant. See children in NEMT.
• Service levels. Curb to curb, door to door, and hand to hand. The bid names riders with disabilities, nursing home residents, dialysis patients, and adult day care attendees as the ones who may need the last two.

Shared rides are allowed, including with riders from the vendor’s other clients. See multiloading.

CCP’s July 2026 handbook lists waived copayments on all services for Medicaid members 21 and older, so adult riders owe no trip copay. For Healthy Kids, CCP’s benefits page describes rides for the child and up to two companions to preventive medical and dental exams, with a $0 copay.

The standards CCP’s trips are measured against

The bid holds the vendor to these monthly numbers:

• At least 90 percent of riders arrive on time for their appointment.
• No more than 0.2 percent of requests end in a missed trip.
• At least 85 percent of unscheduled trips, such as hospital discharges and urgent care, are filled within 3 hours of the request.
• At least 90 percent of first legs are picked up within 15 minutes of the scheduled time, and 90 percent of returns within 30 minutes.
• Complaints stay under 1 percent of rides each quarter.

Members with standing orders for dialysis, cancer treatment, or methadone may never miss an appointment because of a late pickup, a missed trip, or a transporter’s cancellation, and each case is counted from complaints made to AHCA. See NEMT standing orders and dialysis transportation. The vendor must also report members who often fail to show up.

What CCP asks of vehicles, drivers, and claims

The bid’s service requirements set these rules for every vehicle and driver that carries a CCP rider:

Area	What CCP’s bid requires
Inside the vehicle	CCP’s toll-free complaint number posted, working air conditioning and heat, and two-way communication with your base that the driver can hear at all times
Inspections	A safety inspection every year. A vehicle that fails state licensing, safety, ADA, or contract standards comes out of service until it is reinspected.
Riders’ equipment	Wheelchairs, child seats, stretchers, secured oxygen, and IV devices carried as the vehicle allows, and riders’ own belongings at no extra charge
Drivers	A Level 1 background screening under section 435.03 of the Florida Statutes, or an equivalent, plus the drug and alcohol testing, safety, and conduct rules of chapter 427 and Rules 41-2 and 14-90
Insurance	At least $200,000 per person and $300,000 per incident for rides provided through CCP
Records	A trip database with each rider and the driver’s name and license number
Hiring	E-Verify for new employees, passed down to subcontractors

On claims, the vendor must accept electronic claims from its network companies and pay 85 percent of clean claims for Medicaid rides within 7 calendar days, 95 percent within 10, and 98 percent within 20. For Healthy Kids rides the targets are 50 percent within 7 days, 70 percent within 10, and 90 percent within 15. No claim may be paid to a company or bank outside the United States.

How to get Community Care Plan trips

1. Check your counties. CCP’s Medicaid members live in Regions E to I, nearly half in Broward. Its Healthy Kids members live in Broward, Miami-Dade, Monroe, Palm Beach, Martin, St. Lucie, Indian River, and Okeechobee.
2. Get your local permits. Broward requires a county NEMT license, a permit for each vehicle, and a chauffeur registration for each driver; see Broward County. Palm Beach and Miami-Dade have their own permits.
3. Enroll with Florida Medicaid. CCP’s bid bars any company from the vendor’s network unless it is eligible for Medicaid. The Florida guide walks through enrollment and owner screening.
4. Apply to Modivcare’s Florida network through its Become a Transportation Provider form, and name Broward and the other CCP counties you serve. Humana, Aetna, and UnitedHealthcare also book Medicaid rides through Modivcare in Florida.
5. Ask CCP about the vendor. Call CCP Provider Operations at 1-855-819-9506, Monday to Friday, 8 a.m. to 5 p.m., before you add vans for CCP work.
6. Match your fleet to the mix. Ambulatory trips are 96 percent of CCP’s rides, and 34 percent run 11 to 25 miles.

Phone numbers for CCP ride work

For	Contact
Medicaid ride reservations	Modivcare, 1-866-306-9358
Medicaid ride assistance	Modivcare, 1-866-306-9359
Florida Healthy Kids ride reservations	Modivcare, 1-866-430-0570
CCP Medicaid Member Services	1-866-899-4828, Monday to Friday, 8 a.m. to 7 p.m., TTY 711
CCP Florida Healthy Kids Member Services	1-866-930-0944
CCP Provider Operations	1-855-819-9506, Monday to Friday, 8 a.m. to 5 p.m.
CCP office	1643 Harrison Parkway, Suite H-200, Sunrise, FL 33323