How to Become an MTM Health Transportation Provider in 2027

MTM Health is the name Medical Transportation Management, Inc. uses today. It is a Missouri company based in Lake St. Louis, Missouri. States and health plans pay MTM to run their Medicaid and Medicare ride benefits, and MTM books each ride with a transportation company in its network. MTM says it recruits where a market needs more rides, so where you operate decides how fast you get a contract.

Where MTM Health runs Medicaid rides

As of September 2026, these programs are confirmed by the state, the health plan, or MTM’s own program page:

State	Program	Who MTM serves	Status
Missouri	MO HealthNet	Fee-for-service members and members of its four health plans	On the state’s ride page, September 2026
Wisconsin	Wisconsin Medicaid and BadgerCare Plus	All members statewide	Current vendor. Verida was picked on May 21, 2026, with no switch date yet
Virginia	Virginia Medicaid fee-for-service	Members not enrolled in a managed care plan	Takes over from Modivcare for trips on or after October 1, 2026
Connecticut	HUSKY Health	HUSKY A, C, and D and Covered CT members	Current broker, running the program Veyo ran
Idaho	Idaho Medicaid	All members statewide	Current contract live since September 1, 2023
Iowa	Iowa Medicaid	Fee-for-service members and Iowa Total Care, Molina, and Wellpoint members	On the state’s ride page, September 2026. Plan rides moved from Access2Care to MTM on September 19, 2025
Rhode Island	EOHHS NEMT program	Medicaid, the Elderly Transportation Program, and RI Works bus passes	The state’s vendor. Its contract ran to June 30, 2026 and allows yearly extensions through June 30, 2029. MTM’s handbook was updated July 1, 2026
Nevada	Nevada Medicaid	All members in urban counties	On the state page updated March 25, 2026
District of Columbia	DC Medicaid fee-for-service	Fee-for-service members	MTM’s DC line, 866-796-0601, is the broker line in DC’s member handbook. DC’s new broker contract with Verida, Inc. starts October 1, 2026
Minnesota	Metro County Consortium	Fee-for-service Medical Assistance members in the Twin Cities metro	On MTM’s Minnesota page, September 2026
Texas	Medicaid health plans	Aetna, Community Health Choice, Cook Children’s, Dell Children’s, El Paso Health, Parkland, and Wellpoint	On the state’s list, September 2026. Blue Cross and Blue Shield of Texas joins October 1, 2026
Arizona	AHCCCS health plans	Arizona Complete Health members	The plan says MTM (formerly MTBA) handles its rides. MTM bought MTBA on July 1, 2023
Florida	UnitedHealthcare’s Florida Medicaid plan	Medicaid members	Since March 1, 2026
New Mexico	Blue Cross and Blue Shield of New Mexico	Medicaid members	From November 1, 2026, replacing Modivcare

In Missouri, members of Home State Health, Healthy Blue, UnitedHealthcare, and Show Me Healthy Kids use MTM too. In Nevada, SafeRide Health serves rural members in health plans. In Arizona, each plan buys rides its own way, so read the Arizona guide for the other plans before you apply there.

MTM also arranges rides for many other health plans. Its MTM Link member guides list, as of September 2026, Molina Medicaid in Iowa, Illinois, Florida, Michigan, Ohio, and South Carolina, Aetna Medicaid in Illinois, Michigan, and Ohio, Highmark Blue Cross Blue Shield and Jefferson Health in Pennsylvania, and Denver Health Medical Plan in Colorado. Medicare plans from UnitedHealthcare, Humana, Aetna, Elevance, Molina, and HealthSpring are on the list too. HealthSpring moved its members’ rides to MTM on March 1, 2026.

Contracts move the other way as well. Mississippi moved its fee-for-service rides from MTM to Modivcare on June 8, 2024. In the District of Columbia, a new broker contract with Verida for fee-for-service members and members with intellectual and developmental disabilities starts October 1, 2026, so check the DC guide before you apply there. South Carolina posted an intent to award its broker contract to MTM on July 3, 2025. On October 2, 2025, the state’s Chief Procurement Officer granted part of Modivcare’s protest, finding MTM’s proposal nonresponsive because it included VeyoRide in its proposed solution. The state’s Procurement Review Panel upheld that finding, and the state put the contract out to bid again on June 26, 2026. See South Carolina’s rebid.

Veyo and Access2Care are now part of MTM Health

Many owners still search for these brands by name. Each one now belongs to MTM:

Brand	What happened	What it means for you
Veyo	MTM closed its purchase of Veyo on August 1, 2022	Veyo’s site still takes applications from commercial transportation companies. In Connecticut, the program Veyo ran is now operated by MTM.
VeyoRide	Veyo’s network of independently contracted drivers who use their own cars	MTM recruits these drivers through Veyo. In Wisconsin, MTM’s network uses both transportation companies and VeyoRide drivers.
Access2Care	MTM bought Access2Care from Global Medical Response and announced the closing on October 8, 2024	MTM said the deal added about 1,900 transportation providers with 14,000 vehicles. Iowa’s managed care rides moved from Access2Care to MTM on September 19, 2025, with the same phone numbers and the same provider network.
MTBA	MTM bought Medical Transportation Brokerage of Arizona on July 1, 2023	Arizona Complete Health’s rides now run through MTM

Veyo’s provider form asks for more pricing detail than MTM’s. You list your drop (base) rate and mileage rate for each vehicle type, your daily trip capacity, and your hours. It asks whether you carry $1 million each in auto, general liability, and workers’ compensation coverage, and notes that NEMT contracts can require up to $1 million in auto and general liability.

If you already drive for Veyo or Access2Care, ask your vendor account manager whether your agreement, rates, or logins change. Plan ahead for your own changes too. MTM’s standard agreement requires a new agreement if your company’s ownership, federal tax ID, or legal name changes.

How to join MTM Health’s network

MTM’s onboarding page lays out six checkpoints, as of September 2026:

1. Provider application. Fill out the online application on the Join Our Network page.
2. Interview. A network representative contacts you about onboarding, if your area has a need.
3. Contracting. You sign MTM’s transportation provider services agreement.
4. Credentialing. You submit every required company, driver, and vehicle document.
5. Training. MTM walks you through the trip process and its rules.
6. First trip. Trips start once you are fully credentialed.

If MTM has no need in your area, it keeps your application on file and calls when one opens. In Rhode Island, MTM takes new providers only as needed, from a waitlist, and estimates a wait of 8 to 12 months, as of September 2026.

What the application asks for

MTM’s 2025 application form asks for:

• Your state and state credentials. Examples include a Virginia state operating authority certificate, a Rhode Island NEMT certificate, a Pennsylvania PUC certificate, a DC WMATC certificate, a Connecticut DOT permit, Medi-Cal enrollment in California, an AHCCCS ID in Arizona, and MnDOT STS certification in Minnesota.
• Your identifiers. Company name, EIN, NPI, and Medicaid ID.
• The programs you want. The form lists MTM’s state and health plan clients to choose from.
• Where you drive. Your address, the counties you serve regularly, other states you would serve, and your business start date.
• Your fleet. Services offered (ambulatory, wheelchair, stretcher, BLS and ALS ambulance, bus) and the number of vehicles of each type.
• Your systems. The dispatch software you use, if any.
• Your insurance. Your carrier, general liability aggregate, auto liability combined single limit, and workers’ compensation.

Get your NPI and any required state Medicaid enrollment before you apply, since the form asks for your Medicaid ID. Minnesota, for example, enrolls NEMT providers itself, and it enrolls no new ones in the seven-county metro until January 27, 2027. The NEMT broker credentialing guide and the credentialing checklist cover what to gather.

What MTM requires from your company, drivers, and vehicles

Insurance by state

MTM sets insurance program by program. Its provider pages list these minimums, as of September 2026:

State	General and auto liability
Missouri	At least $2 million each
Nevada	At least $1.5 million each
Rhode Island	At least $1.5 million each
Minnesota	At least $1 million each
Wisconsin	$1 million combined single limit for each
Connecticut	Limits that match the state’s NEMT requirements
Virginia	Full coverage as the Commonwealth requires
Iowa	General and auto liability required, with no limit listed
Texas	Discussed during credentialing

Every page except Texas says MTM must be listed as certificate holder and additional insured on your policies. You also need workers’ compensation that meets your state’s rules. MTM’s standard agreement, in the January 1, 2023 version Pennsylvania posts, sets a floor of $500,000 in general liability and $500,000 auto combined single limit. The policies must be primary and noncontributory, give MTM notice of cancellation, and waive subrogation in MTM’s favor. A scheduled auto policy must list every vehicle. Buy to the highest limit for your market. See NEMT insurance requirements.

Drivers and attendants

The standard agreement (January 1, 2023 version) requires every driver and attendant to:

• Be at least 21, a U.S. citizen or legal resident alien, and able to read, write, and speak English.
• Hold a valid license for the vehicle and pass a criminal background check before hire and every year after.
• Have a motor vehicle record covering the past three years, pulled every year.
• Pass drug and alcohol tests before hire, after an accident, on reasonable suspicion, and at random. See NEMT driver drug testing.
• Stay off the OIG exclusion list and the federal excluded parties list.

The agreement also bars drivers with any of these:

• A suspended, expired, or revoked license.
• Three or more moving violation convictions, or two or more at-fault accidents, in the past 36 months.
• Any conviction for a sexual crime or a crime of violence.
• A felony in the past seven years, unless MTM’s client approves.
• Drug or alcohol treatment, or a positive drug test, in the past five years.

Training must cover fraud, waste, and abuse and HIPAA, and clients can add defensive driving and passenger assistance with wheelchair securement. MTM says every employee of every provider must finish its fraud, waste, and abuse and HIPAA training each year.

Vehicles and GPS

Vehicles must meet local, state, federal, and client rules, and every vehicle that carries mobility devices must meet federal ADA rules. Each vehicle needs working GPS on an internet-connected device that sends its location, trip events, and member signatures in real time. The free MTM Link driver app meets that rule. Your own dispatch software also works if MTM approves it and it sends the data to MTM through an API. You also need two-way voice contact between every vehicle and your office, and a no-smoking sign in each vehicle.

State rules on top: Virginia and Rhode Island

MTM’s Virginia handbook (approved August 10, 2026) adds:

• Drivers at least 21 with two years of driving experience, no more than two chargeable accidents or moving violations in three years, and no license suspensions for moving violations in five years.
• No barrier crimes under Virginia law, with Virginia State Police or national background checks and sex offender registry checks.
• Training in PASS, HIPAA, and defensive driving before a driver carries members, plus first aid and wheelchair securement where they apply. See PASS certification.
• Vehicles titled and licensed in Virginia with DMV operating authority or an exemption, and inspected by MTM twice a year, with a sticker on the rear passenger window.
• Arrival within 15 minutes before or after pickup time, no extra stops, and no ride longer than the direct travel time plus 45 minutes.

MTM’s Rhode Island handbook (updated July 1, 2026) requires a five-panel drug testing program, with random tests covering more than 25 percent of drivers each year. Each driver needs a state criminal background check before hire and every year. Drivers display their PUC identification, and each vehicle carries the EOHHS broker sign.

How MTM sends you trips

MTM sends trips to your MTM Link Provider Portal and driver app. If you use your own dispatch software, MTM can send trips to it through an API. You may only run trips MTM has authorized, and each one carries a unique trip ID.

MTM’s Virginia handbook shows how trips are offered:

When	What happens
Automatically	Standing orders set with a provider, and members with a required provider, go straight to that provider
7 days before	Trips go to eligible providers based on capacity, hours, trip distance, and credentialing status
5 days before	Open trips show in the Marketplace for any provider in the service area
4 to 5 days before	MTM dispatchers call providers to confirm trips they have not accepted

Each manifest lists the trip ID, the member’s name and phone number, the addresses and times, the mode and level of assistance, any escort, and the member’s weight with any mobility device.

A few rules protect your standing:

• Turn back early. In Virginia, a turnback is due at least 24 hours before the pickup time. In Rhode Island, turnbacks are not allowed for same-day trips and are due at least 24 hours before the appointment.
• Marketplace trips are yours to keep. In Rhode Island, a trip accepted from the Marketplace cannot be turned back.
• Confirm the day before. Call each member the day before the trip, and cancel the trip if the member will not go.
• No trip is guaranteed. The standard agreement promises no minimum number of trips and lets MTM reassign any trip, recurring trips included.

How MTM pays

MTM’s provider pages say it sets rates with each provider one at a time in Missouri, Nevada, Iowa, Wisconsin, Virginia, Minnesota, Texas, and Connecticut. The Virginia and Rhode Island handbooks add that each claim is priced from that state’s Schedule A rate sheet, by miles driven, mode, and shared rides. The standard agreement says MTM weighs quality, availability, and competitive pricing when it picks providers for trips. Rhode Island posts its rate schedule. As of the Schedule A effective July 1, 2023, curb-to-curb trips with pickups within 40 miles of your garage pay:

Mode	Base, first 5 miles	Each mile after 5	After-hours base
Ambulatory	$17.75	$1.75	$21.75
Wheelchair	$28.50	$2.50	$34.50
Stretcher	$175.00	$4.50	$190.00
Bariatric stretcher	$300.00	$4.50	$315.00

Pickups more than 40 miles from where your vehicles are stored pay $1.31 more on the base and on each mile. After-hours rates apply to appointment times from 5:00 p.m. to 4:59 a.m. Shared ambulatory rides to or from the same place, with appointments within an hour, pay group rates of $15.75 or $16.75. Door-to-door help, attendants, and extra passengers are included in the rate.

Claims, deadlines, and appeals

Rule	Standard agreement (January 1, 2023)	Rhode Island (July 1, 2026)	Virginia (August 10, 2026)
Filing deadline	90 days after the date of service, unless the client sets another limit	90 days after the date of service	6 months after the date of service, or after a Medicare denial
Payment	Uncontested invoices paid within 30 days after online submission	By the state’s Schedule A	By Virginia’s Schedule A
Appeal a denial	By your agreement	365 calendar days	365 calendar days

A clean claim is an electronic trip log with the trip ID, scheduled and actual pickup times, departure and arrival times, and the member’s signature. The trip must also show as completed. If any piece is missing, the claim is denied. Providers without the driver app can upload claims in bulk with MTM’s spreadsheet.

A few more pay rules:

• No-shows are not paid. MTM’s provider pages for Missouri, Nevada, Iowa, Wisconsin, Rhode Island, Connecticut, Virginia, Minnesota, and Texas all say so. See NEMT no-shows.
• Uncredentialed means unpaid. MTM pays nothing for trips by uncredentialed drivers, attendants, or vehicles.
• Never bill the member. You look only to MTM for payment, even if MTM or its client does not pay.
• Wisconsin pays weekly. Payment arrives by direct deposit each week.
• Keep records 10 years. The standard agreement requires it, or longer if the law or client does.

Use a trip log that captures every time and signature. See how to bill NEMT brokers and NEMT claim denials.

Performance scores, credentials, and incident reports

MTM scores every provider, and low scores can lead to a performance improvement plan, liquidated damages, or removal from the network. Virginia’s handbook sets on-time performance above 95 percent and provider no-shows below 0.25 percent. Virginia providers at 95 percent on time or better for a calendar quarter share a pool funded by liquidated damages collected across the network.

Rhode Island scores providers green, yellow, or red. Green means late trips under 4.99 percent, provider no-shows under 0.29 percent, complaints under 0.09 percent, GPS compliance above 90.01 percent, and turnbacks under 3.99 percent.

Keep your files current. In Rhode Island, renewals are due 10 business days before a credential expires. If one is not in at least five days before, MTM may pull that driver’s or vehicle’s trips on the expiration date.

Report every accident and incident, however small. MTM’s forms are due by the end of the next business day, and an injury must be reported by phone within three hours. Call the police to any accident with a vehicle. Rhode Island is stricter: injuries and other serious incidents are reported by phone right away, written reports are due within 24 hours, and a missed reporting rule costs $500.

Changes to plan for in 2026 and 2027

Date	Change	What to do
October 1, 2026	Virginia fee-for-service rides move from Modivcare to MTM	Contract with MTM for new trips, and finish billing Modivcare for trips before that date
October 1, 2026	Blue Cross and Blue Shield of Texas moves Medicaid rides from Modivcare to MTM	Recurring and scheduled trips after that date go to MTM
October 1, 2026	DC’s new broker contract with Verida, Inc. starts for fee-for-service members	Ask your MTM vendor account manager when DC trips move, and get credentialed with Verida
November 1, 2026	Blue Cross and Blue Shield of New Mexico moves Medicaid rides from Modivcare to MTM	See the New Mexico switch
No date set	Wisconsin replaces MTM with Verida	Keep running MTM trips, and prepare a file for Verida
Through January 27, 2027	Minnesota enrolls no new NEMT providers in the seven-county metro	Companies outside the metro can still enroll

Wisconsin DHS said on August 25, 2026 that it has no time frame for the switch and that providers do not need to do anything yet. See Wisconsin picks Verida and the Wisconsin guide. For Minnesota, see the metro enrollment freeze. For any switch, the broker transition checklist covers final claims and standing orders.

Who to call at MTM Health

For	Contact
Joining the network	The online application at mtm-inc.net/driverswanted
Current providers, any state	Your MTM vendor account manager
Virginia provider hotline, 24/7	866-810-8302, providerinquiries@mtm-inc.net
Rhode Island provider hotline, 24/7	888-597-1180, providerinquiries@mtm-inc.net
Wisconsin vendor account management	providerswi@mtm-inc.net, 8383 Greenway Blvd, Suite 400, Middleton, WI 53562
Idaho network providers	888-828-1183, tphelpdesk@mtm-inc.net
Fraud, waste, and abuse hotline	888-298-4033
Corporate headquarters	Lake St. Louis, Missouri, 636-561-5686

Before you call, have your EIN, NPI, Medicaid ID, insurance certificate, county list, and vehicle and driver counts ready. Ask whether your area needs providers now, which levels of service are short, and which insurance limits apply in your state. For Missouri rules, see the Missouri guide. For every state’s broker, see NEMT brokers by state.