Wisconsin Picks Verida to Replace MTM as Its Medicaid NEMT Manager

On May 21, 2026, the Wisconsin Department of Health Services (DHS) announced a notice of intent to select Verida, Inc. as the new manager for the state’s Medicaid non-emergency medical transportation (NEMT) program. Verida had the highest-scoring proposal under request for proposals S-1699 DMS-25. As of September 28, 2026, DHS has not set a date for the switch, and MTM, Inc. keeps managing every ride until then.

What changed

Wisconsin uses one statewide NEMT manager. It verifies eligibility, schedules rides, credentials transportation companies, pays them, handles gas mileage reimbursement, and resolves complaints. A notice of intent names the company the state plans to contract with. It does not set a start date.

Item	Status as of September 28, 2026
Current manager	MTM, Inc. Its contract continues through the procurement period.
Selected vendor	Verida, Inc.
Solicitation	RFP S-1699 DMS-25, on the Wisconsin Department of Administration Bidder Portal
Switch date	Not set
What DHS asks of providers today	Nothing yet. Keep working with MTM.
Covered services	Unchanged by the vendor change
Ride line for members	866-907-1493 (MTM)

DHS gave the same message at the June 4 and September 3, 2026 Transportation Advisory Council meetings: members and providers do not need to do anything differently right now.

Who it affects

The DHS contract covers rides for members of Wisconsin Medicaid (including IRIS), BadgerCare Plus (including Express Enrollment), Family Planning Only Services, and Tuberculosis-Related Services Only. In the second quarter of 2026, MTM handled 921,497 trips for 46,527 members. It worked with 314 transportation providers, 486 independent driver providers, and 4,432 vehicles.

Your agreement for these rides is with MTM. Wisconsin’s vendor is the one that credentials and pays transportation providers, so plan on contracting with Verida to keep these rides after the switch. DHS has not yet said how or when providers will sign up. Health care facilities that book rides, and members who get gas mileage money, will also move to the new vendor when DHS tells them to.

Some rides are not part of this change. Members of Family Care, Family Care Partnership, and PACE get transportation through their managed care organization. The minutes of the March 5, 2026 council meeting say MTM’s contracts with those organizations, such as iCare and Inclusa, are separate from the DHS NEMT contract and run by each organization.

Verida already runs NEMT in all five Georgia regions. It took over the three regions Modivcare had served on April 1, 2026. See our Verida provider guide and the Georgia switch for how its network works.

When it takes effect

No date is set. Wisconsin’s last two procurements show how long this can take.

Date	What happened
August 2018	DHS announced its intent to contract with LogistiCare
February 28, 2019	The Department of Administration upheld a protest and ordered DHS to rescind that intent
July 24, 2019	DHS issued a new procurement, with proposals due August 30, 2019
February 28, 2020	DHS announced its intent to award the contract to Veyo
September 30, 2021	ForwardHealth Update 2021-35 told providers the switch date
November 1, 2021	Veyo replaced MTM
August 2022	MTM bought Veyo
February 1, 2024	Wisconsin rides moved onto MTM’s systems
May 21, 2026	DHS announced its intent to select Verida

Last time, 20 months passed between the notice of intent and the first ride. The 2018 intent never became a contract. ForwardHealth’s provider notice for the 2021 switch came out one month before the start date. In that switch, approved forms carried over until they expired. Forms with no expiration date, including the Attendant/Escort Medically Necessary, Distance Verification, and Level of Need forms, had to be sent again by January 31, 2022.

What providers should do now

1. Keep running and billing MTM trips. DHS says MTM’s contract continues through the procurement period. MTM pays Wisconsin providers weekly by direct deposit, and it requires every trip to be tracked in the MTM Link driver app or provider portal as proof of completion.
2. Sign up for DHS email alerts. On the DHS alerts page, choose the Non-Emergency Medical Transportation Manager list. DHS will announce the switch by email and on its vendor page.
3. Put your credentialing file in order. In the states it serves today, Verida credentials providers in four steps. You send a Request for Qualifications with driver and vehicle lists. Then you send a business license, proof of liability insurance, driver credentials, criminal background checks, and current drug screens for all owners and drivers. Vehicles pass a safety inspection, and drivers complete First Aid, CPR, defensive driving, passenger sensitivity and customer service, spill kit, lifting, and wheelchair securement training. The owner then attends an orientation and signs the contract. Wisconsin’s contract may add its own rules. Our broker credentialing guide shows how to build the file.
4. Know that network seats are not automatic. Verida checks whether a region needs new providers before it asks for documents.
5. Plan for your last MTM payments. Close every trip on time and keep your trip records. In its 2021 switch notice, ForwardHealth reminded providers to follow the record rules in Wis. Admin. Code DHS 106.02(9).
6. Join the next council meeting. The Transportation Advisory Council meets on the first Thursday of March, June, September, and December. The next meeting is by Zoom on Thursday, December 3, 2026, from 10:30 a.m. to 12:30 p.m. Meetings are open to the public, and DHS gave a vendor update at both the June and September 2026 meetings.

For the full switch checklist, see when your state changes NEMT brokers. If most of your trips come from one manager, spread your payer mix before the change. Our Wisconsin state guide covers licensing and vehicle rules.

Who to contact

• DHS NEMT team: DHSNEMTInfo@dhs.wisconsin.gov
• MTM Wisconsin provider support: providerswi@mtm-inc.net
• Verida main office: 678-510-4600, Villa Rica, Georgia