How to Become an American Logistics Transportation Provider in 2027

American Logistics is a transportation manager based in St. George, Utah, founded in 1999. It books rides for health plan members and offers each trip to a contracted transportation company. It says it does not provide transportation, supply vehicles, or engage drivers itself. As a provider you are a subcontractor, so the plans it serves in your county decide how much work there is.

Which health plans use American Logistics

American Logistics says its clients include Medicaid health plans, Medicare Advantage plans, plans for people with both Medicare and Medicaid, hospitals, and physician networks. It also manages ADA paratransit for transit agencies. Its provider request form asks about your Medi-Cal enrollment. These Medi-Cal plans name it on their own pages in 2026:

Plan	Where	What American Logistics handles
Molina Healthcare of California (Medi-Cal)	Molina’s Los Angeles, Inland Empire, Sacramento, and San Diego service areas	Ride booking for all Molina Medi-Cal members, including wheelchair van, gurney, and ambulance rides that need a PCS form
Health Plan of San Mateo (Medi-Cal and CareAdvantage)	San Mateo County	Non-medical rides only: car, taxi, and similar. HPSM arranges wheelchair and gurney rides itself

Molina’s provider page said in May 2026 that American Logistics manages transportation for all of Molina’s Medi-Cal members. Members book at (844) 292-2688, which takes requests 24 hours a day, 7 days a week. Molina recommends booking at least 3 business days ahead, and American Logistics’ Molina portal asks for at least 48 hours. The Los Angeles County Department of Health Services sends its Molina patients to the same line.

At HPSM, members book non-medical rides through American Logistics at least two business days ahead. HPSM tells members not to call American Logistics for NEMT. See NEMT vs NMT for the difference.

The change at IEHP

American Logistics used to arrange rides for the Inland Empire Health Plan. IEHP replaced it with Call the Car for all member transportation except Kaiser members on February 1, 2023. Since May 12, 2026, IEHP manages NEMT trips directly, and Call the Car keeps its non-medical rides. See the IEHP guide and the Call the Car guide. The California guide lists who arranges rides for every Medi-Cal plan.

How to join the American Logistics network

1. Enroll in Medi-Cal. Apply through the DHCS PAVE portal for NEMT, NMT, or both. DHCS All Plan Letter 22-008 (May 18, 2022) requires every NEMT and NMT provider in a plan network to meet Medi-Cal enrollment rules. A plan may let you drive for up to 120 days while your application is pending, but it must end your contract if DHCS denies you or the 120 days run out. The 120-day limit comes from federal rules for all Medicaid managed care networks (42 CFR 438.602).
2. Put insurance and employee drivers in place. The next section lists what American Logistics asks for.
3. Send the provider request form. It is on the “Join our Network” page. It asks for:
   • Your name, email, phone, and company name.
   • Your commercial insurer’s name and NAIC number.
   • Your auto liability and general liability combined limits.
   • Whether you carry workers’ compensation.
   • Whether you have employee drivers and how many, and whether you have independent contractor drivers and how many.
   • Your wheelchair and ambulatory fleet sizes and your service areas.
   • Whether you are Medi-Cal licensed: yes, no, or pending.
4. Talk to a representative. American Logistics says a representative contacts you after you send the form.
5. Send your documents and sign. See the checklist below. It includes the Transportation Provider Agreement and a business associate agreement, the BAA that covers member health information.
6. Get certified on RideCafe. American Logistics requires every contracted company to be certified on RideCafe, its own trip platform, and its drivers to use the RideCafe Mobile app.

What American Logistics requires

Insurance

Coverage	Requirement (September 2026)
Commercial auto liability	At least $500,000 combined single limit, from an insurer rated B or better, with no livery exclusion
Covered autos	Any Auto, or Owned Autos together with Hired Autos Only and Non-owned Autos Only. Scheduled autos policies are refused
General liability	Required. You enter your limit on the request form
Workers’ compensation	Required
Higher limits	Some American Logistics clients require more insurance before you can receive their trips

For how these limits compare with other brokers, see NEMT insurance requirements.

Documents and screening

American Logistics lists these items for companies in its network:

• The Transportation Provider Agreement and a BAA.
• Proof of Medicaid (Medi-Cal) certification.
• A certificate of insurance showing your limits.
• Your business license.
• Vehicle inspections for every vehicle.
• SAM and OIG exclusion checks.
• A driver list with training certificates.
• Driver incentive programs.

Your company must pass background checks and be enrolled in a drug and alcohol screening program. You screen each driver you add against state, local, and contract rules, and American Logistics checks the network in monthly audits through RideCafe. Federal law sets the floor under all of it. Under section 1902(a)(87) of the Social Security Act, as CMS explained on September 28, 2023, no NEMT provider or driver may be on a federal exclusion list such as the OIG exclusion list, and every driver needs a valid license. Your company also needs a process for state drug law violations and for reporting each driver’s driving history to the state.

Employee drivers only

American Logistics contracts only with companies that have their own employee drivers, and its FAQ says you must follow all labor laws. California law makes that the default anyway. Under Labor Code section 2775, a person paid for work is an employee unless the company proves all three parts of the ABC test. One of the three parts is that the work falls outside the usual course of the hiring company’s business. See NEMT drivers: 1099 or W-2.

Every California employer except the state must also secure workers’ compensation (Labor Code section 3700). An employer who knew or should have known of that duty and fails to meet it commits a misdemeanor, punishable by up to a year in county jail, a fine of at least $10,000, or both (section 3700.5).

How trips are offered and paid

American Logistics says it is not a traditional broker because it contracts with providers directly and sends trip offers to them. It prices each trip before it offers it. Here is how the work reaches you:

• Trip offers. Each offer shows the pickup city, the trip mileage, the vehicle type (wheelchair, ambulatory, or gurney), and the payment for completing the trip. Taking it is up to you. Pricing varies because each client has its own contract with American Logistics. See broker trip offers.
• Credentialed drivers only. Trips go only to fully credentialed companies, and you can assign them only to drivers and vehicles verified as credentialed.
• The driver app. In a June 4, 2024 release, American Logistics said its app records timestamps and trip events live and tracks each trip by GPS, so providers do not have to document trips by hand.
• No guaranteed volume. Its FAQ says it cannot predict how many trips you will get and guarantees no work at all. Treat it as one source of trips among several.
• Payment. American Logistics collects from its clients and pays you without an invoice from you. A daily summary of the previous day’s trips and a weekly summary of the previous week’s trips are posted on its website.

Your agreement sets the price, not the Medi-Cal fee schedule. The fee-for-service maximums are still a useful yardstick when you look at offers:

Code	What it pays for	Fee-for-service maximum
A0130	Wheelchair van trip	$20.30, or $26.43 at night (UJ)
A0380	Wheelchair or litter van mile	$1.50
T2005	Litter (stretcher) van trip	$26.29, or $32.42 at night (UJ)
A0120	Non-medical trip	$17.65, or $23.78 at night (UJ)
A0390	Non-medical mile	$1.30

These are the Medi-Cal provider manual maximums as of September 2026, from pages updated August 2020 and September 2023. Compare them with your cost per trip, including the miles you drive empty, before you accept. See NEMT reimbursement rates.

Rules for Molina rides

Molina’s provider page (May 2026) says a completed Physician Certification Statement (PCS) is mandatory for every service level beyond curb-to-curb, and requests without one are not processed. Its American Logistics portal lists the rides that need one:

• Car or van rides with door-to-door driver assistance.
• Wheelchair accessible vans with a ramp or lift.
• Stretcher, gurney, or litter vans.
• Non-emergency ambulance.

Bus, rideshare, sedan or van rides with no driver help, and mileage repayment need no PCS. Under APL 22-008, a broker may not change the ride type on a PCS form or downgrade a member from NEMT to NMT, including ambulatory door-to-door service.

Rules for Health Plan of San Mateo rides

HPSM’s Ride Benefit FAQ sets the rules your drivers follow on its non-medical rides:

Rule	What HPSM says
Pickup time	At least 1 hour 15 minutes before the appointment
Waiting at pickup	5 minutes from the scheduled time or the driver’s arrival, whichever is later. The driver calls the member, then records a no-show
Late outbound ride	More than 15 minutes after the scheduled pickup
Late will-call return	More than 45 minutes after the member calls for it
Cancellations	Members must cancel at least 2 hours before pickup
Riders	One companion, a second adult on a child’s ride, and possible shared rides with other members
Pre-approval	HPSM approves rides that start or end outside San Mateo, San Francisco, and Santa Clara counties, or run over 50 miles one way

HPSM’s NEMT works differently. Its February 2025 provider FAQ says NEMT providers must give door-to-door service, arrive within 15 minutes of the scheduled time, and never schedule rides directly with members. Most rides need HPSM’s prior authorization, and its approval number goes on the claim. To offer wheelchair or gurney rides in San Mateo County, apply through HPSM’s provider network intake.

Who to contact

Need	Where to go (September 2026)
Apply to the network	The provider request form on American Logistics’ “Join our Network” page
General questions	American Logistics, (866) 999-3371
An accident or incident on a trip	Check on everyone, call 911 or the police as needed, then call American Logistics dispatch as soon as possible
Medi-Cal enrollment	The DHCS PAVE portal
HPSM wheelchair and gurney contracting	HPSM’s “Join Our Provider Network” page and its provider intake form
IEHP NEMT contracting	See the IEHP guide

Before you sign, ask for the Transportation Provider Agreement and read its rules on cancellations, no-shows, trip refusals, and when payments post. The NEMT broker credentialing guide lists the documents most brokers ask for, and how to contract with Medicaid health plans covers working with plans directly.