Humana Transportation Providers: Who Books Humana Medicare Advantage Rides and How to Get the Trips

For 2026, 318 Humana Medicare Advantage plans sold to individuals promise rides to plan-approved health care places. Humana’s plan documents do not send those rides straight to a transportation company. A member calls Humana, Humana points the member to its ride vendor, and the vendor books the trip with a company in its network. Your first job is to find out which vendor that is in the counties you serve.

Who books Humana Medicare Advantage rides

Humana’s 2026 evidence of coverage documents describe one path, plan after plan. The member calls Customer Care at 800-457-4708 (TTY 711). Customer Care confirms the benefit and guides the member to “the transportation provider,” and the member must schedule with that provider at least 72 hours (3 business days) before the appointment. The documents never name the vendor. Each vendor lists its Humana work on its own pages:

Vendor	Humana work it shows, as of September 30, 2026	Line for members
SafeRide Health	Humana Medicare Advantage members in several states since January 1, 2025, plus Humana’s gas mileage reimbursement for Medicare Advantage and Medicaid members	877-841-3647, on its Humana member page
MTM Health	“Humana Medicare (national)” on the list of plans whose members use its MTM Link app	Humana Customer Care, 800-457-4708
Alivi	CarePlus and Humana Medicare on its facility booking form, and CarePlus in its CareTrip app	CarePlus Member Services, 800-794-5907
Modivcare	A Humana Medicare line (1-866-779-0567) and a Humana Group Retiree line (1-866-588-5121) on its Florida facilities page	The listed lines

Treat the Modivcare listings with care. The same Florida page still lists a Cigna Healthcare Medicare Advantage line, and those plans, now sold as HealthSpring, moved their rides to MTM Health on March 1, 2026. Get written confirmation of any Humana work before you plan around it.

CarePlus rides in Florida go through Alivi

CarePlus Health Plans is Humana’s Florida Medicare Advantage company. Its October 22, 2025 announcement said every 2026 CarePlus plan provides transportation, with unlimited rides on its dual eligible plans, and the CMS file agrees: all 37 CarePlus plan options include rides. The 2026 CarePlus evidence of coverage tells members to book in the CareTrip app, which Alivi describes as its own member app, or through Member Services.

CarePlus trips come with their own rules:

• Members book at least 3 weekdays before the appointment.
• A companion may ride if the member tells the vendor ahead of time.
• Members who use a wheelchair tell the vendor when they book.
• Trips over 35 miles one way may need prior authorization.
• In the CareOne Plus H1019-001 point-of-service plan, a member who uses a ride company outside the network pays all charges.

The five CarePlus dual eligible plans have no trip limit. The other CarePlus plans allow 20, 26, or 50 one-way trips a year.

What Humana plans cover in 2026

CMS’s plan benefit file for 2026, dated October 1, 2025, shows how each Humana plan built its ride benefit. These counts cover the 886 Humana plan options sold to individuals, with employer plans left out.

Humana plan type	Plans	With a ride benefit
Dual eligible special needs plans (D-SNPs)	146	117
Chronic condition special needs plans	74	54
Institutional special needs plans	13	0
Plans that are not special needs plans	653	147
All Humana plans sold to individuals	886	318

HMO plans carry most of the rides: 202 of 356 Humana HMO options include them, against 89 of 464 PPO options. Among the 292 ride plans with a yearly limit, the median is 36 one-way trips, and 26 plans have no limit at all. Every ride plan lists car, wheelchair access vehicle, rideshare, and van as its ways to travel.

Limits and distance rules change from plan to plan, even in one state:

2026 plan	Area	Regular one-way trips a year	Distance rule
Humana Gold Plus SNP-DE H1036-324 and H5619-166	Washington	24	50 miles a trip
Humana Gold Plus SNP-DE H5619-167	Washington, same counties	24	75 miles a trip
Humana Gold Plus SNP-DE H4461-072	Dallas-Fort Worth, Houston, and East Texas	48	75 miles a trip
Humana Gold Plus H0028-029	Corpus Christi area	60	No mile limit
Humana Gold Plus H1036-025	Hernando, Hillsborough, Pasco, and Pinellas	50	No mile limit listed; some trips need prior authorization
Humana Gold Plus SNP-DE H1036-077A	Broward, Miami-Dade, and Palm Beach	No limit	No mile limit listed; some trips need prior authorization
CareOne Plus H1019-001	Broward and Palm Beach	50	Over 35 miles one way may need prior authorization

Florida is where Humana rides concentrate. It has 90 of the 318 ride plans, 37 of them CarePlus, followed by Texas (33), Louisiana (22), Kentucky (19), Mississippi (14), and Pennsylvania (13).

The second ride benefit for dialysis and cancer patients

Humana files a separate benefit, Uniform Flexibility Non-Emergency Medical Transportation, in 297 plans. It is aimed at members with end-stage renal disease. In 292 of those plans it also covers members with chronic kidney disease or cancer, and in 2 more chronic kidney disease alone. In 294 of them the trips have no limit, and in the other 3 members get 6 one-way trips a month. The Washington and Texas D-SNPs above give qualifying members unlimited one-way trips to plan-approved health care places, under the same mile cap as their regular rides, on top of the regular 24 or 48.

For a dialysis rider, this benefit matters more than the regular limit. A chair schedule of three days a week takes 312 one-way trips a year, far past any regular Humana limit short of unlimited. See dialysis transportation for how standing orders run.

How to become a Humana transportation provider

You apply to the vendor, which holds the Humana work. The steps:

1. Find the vendor for your counties. Ask the dialysis centers, clinics, and senior living buildings you serve which number they call for Humana patients. In Florida, ask whether their patients are in CarePlus.
2. Apply to SafeRide. Its form needs a real NPI, and an application left unfinished for 30 days starts over. SafeRide asks for $1 million general liability per occurrence, $2 million aggregate, $500,000 auto liability, and SafeRide named as additional insured. Each driver needs a national background check, a national sex offender registry check, a motor vehicle report, a pre-hire drug screen, first aid or CPR training, defensive driving, and wheelchair securement training.
3. Apply to MTM Health on its service providers page. MTM says it answers quickly when it needs providers in your area and keeps your file when it does not.
4. Contact Alivi for CarePlus work. Its transportation provider form asks for your state and counties, NPI, driver and vehicle counts, levels of service, and dispatch platform, and Alivi calls back within 2 business days.
5. Set up the Medicare paperwork. Plan trips bring exclusion checks and long record keeping. See Medicare Advantage transportation and NEMT broker credentialing.

To stay in SafeRide’s network, you must keep a 100 percent ride response rate, 95 percent acceptance, 95 percent on-time performance, complaints under 1 percent, and fewer than 5 percent of accepted trips handed back.

Family drivers compete for Humana trips

SafeRide runs Humana’s gas mileage reimbursement for Medicare Advantage and Medicaid members. A caregiver, family member, neighbor, or the member can drive and be paid for the miles, once SafeRide approves the driver’s registration. SafeRide books those trips too: every claim needs a ride booked with SafeRide before the trip. So some Humana riders who could sit in your sedan will ride with family instead.

What a Humana trip asks of your dispatcher

• Notice. Members book at least 72 hours (3 business days) ahead, or 3 weekdays for CarePlus. Ask your vendor how far ahead it releases those trips to you.
• Approval. In CMS’s file, 317 of the 318 ride plans require authorization. Run only trips the vendor sends. If a Humana member calls you directly, send the member to the vendor.
• Counting. Humana counts one-way trips, so a round trip uses two. When a member runs out, the plan stops paying for rides, so a further trip is private pay unless Medicaid covers it. See private pay NEMT.
• Distance. Check the plan’s per-trip cap before you accept a long trip. In Washington, H1036-324 allows 50 miles a trip and H5619-167, sold in the same counties, allows 75.

Humana dual eligible members and Medicaid rides

Humana’s D-SNP members have Medicaid as well as Medicare. In 2026, 117 of its 146 D-SNPs include plan rides, most often with 36 or 24 one-way trips a year, and 23 with no limit. Rides that Medicaid covers for them run through the state’s Medicaid ride program or Medicaid health plan, so the same rider may reach you through two different vendors. See dual eligible, and for Florida Medicaid, Humana Healthy Horizons in Florida.

Who to call

For	Contact
A member’s Humana ride benefit	Humana Customer Care, 800-457-4708 (TTY 711)
Humana Medicare Advantage rides through SafeRide	877-841-3647
CarePlus rides in Florida	CarePlus Member Services, 800-794-5907 (TTY 711)
Joining SafeRide	team@saferidehealth.com or (855) 955-7433
Joining MTM Health or Alivi	The application on each vendor’s provider page