How to Become a One Call Transportation Provider in 2027

One Call is a Jacksonville, Florida company that coordinates care for workers’ compensation claims. Insurers, third party administrators, and employers send it referrals for injured workers, and One Call books the care they need: physical therapy, diagnostic tests, home health, language services, rides, and more. As a transportation provider in its network, you drive injured workers to their appointments and bill One Call, not Medicaid or a health plan.

Who One Call serves

Every One Call ride belongs to a workers’ compensation claim, the insurance an employer carries for employees hurt on the job. For people who work for private companies or for state and local governments, workers’ comp is run by each state, and the U.S. Department of Labor sends those workers to their state workers’ compensation board. The adjuster or case manager on the claim sends the referral, and One Call arranges the care. See workers’ comp transportation for how these rides work across the industry.

You may see One Call under other names on paperwork. As of September 2026, it lists One Call Care Management, One Call Medical, Align Networks, Medical Services Company (MSC), and Navigere.

The rides One Call arranges

One Call’s transportation page, updated June 25, 2026, lists these levels of service:

Level	What One Call arranges
Sedan	Rideshare through its RelayRIDE program, and a directly contracted network of agency and independent providers
Wheelchair	A wheelchair accessible van, so the injured worker can stay in the wheelchair during the ride
Stretcher	A van or larger vehicle with gurney tie-downs, offered in line with state rules. See stretcher van
Basic life support	A non-emergency ambulance with an EMT and a second attendant
Advanced life support	A non-emergency ambulance with two EMTs and a paramedic
Air ambulance	A fixed-wing aircraft with bed-to-bed service, in the U.S. and abroad
Overnight travel	Commercial flights, ground transportation, and hotels

A small NEMT company fits the ground levels: sedan trips as part of the contracted network, wheelchair and stretcher vans, and non-emergency ambulance if your state licenses you for it.

One Call and Medicaid

When North Carolina launched Medicaid managed care in July 2021, One Call was the NEMT broker for one plan, WellCare of North Carolina. For the transition, it asked transportation companies for a 30-day referral agreement, their NPI, atypical ID, or Medicaid ID, a W-9, a certificate of insurance, and, for private companies, driver and vehicle rosters. MTM Health replaced One Call as WellCare’s broker on May 1, 2022. For Medicaid trips, see the MTM Health guide and how to get NEMT broker contracts.

How to join One Call’s transportation network

1. Check your permits and insurance. A workers’ comp ride is still a paid ride, so your state’s vehicle, driver, and insurance rules apply. See NEMT insurance requirements. If a ride crosses a state line, federal rules can apply even in a minivan. See DOT number for NEMT.
2. Fill out the Become a Provider form. One Call asks only companies outside its network to use it. As of September 2026, it asks for:
   • Whether you are already a contracted One Call provider.
   • Your provider type. Choose Transportation. The other choices are dental, diagnostics, inpatient facilities, language, physical medicine, durable medical equipment, and home health.
   • Your first and last name and your title.
   • Your legal business name and the company type that describes you.
   • Your tax ID.
   • Your email, phone, and street address.
   • Your service area.
3. Wait for a representative. After you submit, the form says a One Call representative will contact you.
4. Get the agreement and the checklist. One Call gives each network provider a Network Account Manager for contracts, onboarding, and process updates. Ask that person for the insurance minimums, the vehicle and driver requirements, and the rate for each level of service.
5. Set up vendor portal access. Contracted transportation and language vendors use One Call’s vendor portal at tntproviders.onecallcm.com to view and accept assignments, review notes, and submit invoices. Anyone who logs in affirms, under penalty of perjury, that the data they enter is true and accurate.

If you already hold a One Call contract, email its provider relations team (the address is in the contact table below) instead of sending the form.

How a One Call trip works

One Call describes each ride in four steps:

1. Referral. The adjuster or case manager sends a referral. One Call confirms it with them and contacts the injured worker.
2. Scheduling. One Call makes an introductory call to the injured worker and confirms the ride one day before the appointment.
3. The ride. On its RelayRIDE rideshare trips, One Call assigns a driver, watches the trip in real time, texts the worker updates, and rebooks trips to avoid missed appointments. The adjuster or case manager is told when a ride is missed.
4. Completion and billing. You invoice One Call. One Call pays you, then bills the payer.

The adjuster hears about missed rides, so on-time pickups and fast word when a trip is at risk protect your standing. Keep a complete record of every leg: pickup and drop-off times, miles, and any wait. See NEMT trip documentation.

How workers’ comp trips differ from Medicaid broker trips

	Medicaid broker trip	One Call trip
The rider	A Medicaid member	A worker hurt on the job, with a workers’ comp claim
Who pays	The state Medicaid program or its health plan, through the broker	The workers’ comp insurer, third party administrator, or employer, through One Call
Who approves the ride	The broker or plan, under state Medicaid rules, often with a medical necessity form for wheelchair and stretcher rides	The adjuster or case manager on the claim, through a referral to One Call
Enrollment	Medicaid enrollment. Federal rules require states to screen and enroll every Medicaid managed care network provider (42 CFR 438.602)	One Call’s form asks for your tax ID, not a Medicaid ID or NPI
Your rate	The broker’s contract	Your agreement with One Call
How you bill	Trip data or claims through the broker, usually with NEMT billing codes	An invoice to One Call in its vendor portal
Privacy	HIPAA applies to the Medicaid plan	HIPAA’s definition of a health plan excludes workers’ comp coverage

Price each level of service from your costs

Your rate comes from your agreement with One Call, not from a Medicaid fee schedule. Work out what each ride costs you in driver time, miles, waiting, and the empty miles back, then compare that with the rate sheet. Ask how One Call pays for waiting time, long trips, cancellations, and no-shows. See how much to charge for NEMT.

Paying your drivers while they wait

Waiting often counts as work. Under federal wage rules, a driver who waits and cannot use the time freely is engaged to wait, and the time is hours worked (29 CFR 785.15). The time is off duty only when the driver is completely relieved, told in advance when to be back, and the break is long enough to use for personal purposes (29 CFR 785.16).

Those hours count toward overtime. Unless an exemption applies, the Fair Labor Standards Act requires time and a half for hours over 40 in a workweek. State law can add more, so check your state labor department. See NEMT driver pay.

Privacy on workers’ comp rides

HIPAA’s definition of a health plan excludes coverage listed as an excepted benefit in federal law, and workers’ compensation insurance is on that list (45 CFR 160.103 and 42 U.S.C. 300gg-91). A HIPAA covered entity may also share health information as workers’ comp laws allow (45 CFR 164.512(l)). None of this makes rider details public. Keep them private, follow any privacy terms in your One Call agreement, and keep your HIPAA policy in force if you also run Medicaid trips.

Workers’ comp for your own drivers

Your company is an employer too. State law decides when you must carry workers’ compensation for your own staff. California, for example, requires every employer except the state to secure it (Labor Code section 3700). See workers’ comp for NEMT drivers.

Who to contact

Need	Where to go (September 2026)
Apply to the network	The Become a Provider form on onecallcm.com
Questions from contracted providers	ProviderRelations_Enterprise@onecallcm.com
Ride assignments and invoices	The transportation and language vendor portal, tntproviders.onecallcm.com
One Call’s referral line	866-697-2680, Monday to Friday, 8 a.m. to 6 p.m. Eastern, or myrequest@onecallcm.com
Mail	One Call, 841 Prudential Dr., Suite 204, Jacksonville, FL 32207

Workers’ comp trips come from a different payer than Medicaid, which spreads your risk. See NEMT payer mix and who pays for NEMT.