Humana Healthy Horizons Ohio Transportation: Where Non-Medical Rides Go and the Extra Rides Case Managers Add

Humana Healthy Horizons in Ohio is the Medicaid plan of Humana Health Plan of Ohio, Inc., and one of the seven plans in Ohio Medicaid. Ohio’s annual managed care report to CMS puts its enrollment at 177,178 members in an average month of the year that ended June 30, 2025, or 5.8 percent of Ohio Medicaid. MTM Health arranges its rides. Under Ohio’s rules, each plan pays for necessary wheelchair van and ambulance rides however far they go, and for car rides when the nearest network provider is 30 miles or more away, while county job and family services offices pick up many shorter trips. The Ohio guide shows how those two layers fit.

Humana’s MTM ride line, its booking notice, and its full list of rides with no cap are also listed on MTM Health in Ohio. What sets Humana apart is how it divides the short trips: half for medical visits, half for places that have nothing to do with a doctor, plus a set of extras that only a Humana case manager can open.

How Humana splits its 60 trips

Humana’s transportation page, updated May 20, 2026, gives every member 60 one-way trips, or 30 round trips, each calendar year, in two separate allowances:

• 30 one-way medical trips to doctor, dental, and vision visits. Humana’s 2026 provider manual puts these under 30 miles and says no case manager approval is needed.
• 30 one-way non-medical trips of up to 30 miles, to the places listed in the next section.

The state’s 2027 comparison chart, dated July 1, 2026, shows Humana with the same two sets of 15 round trips. The split matters on your schedule because a member can use up one allowance and still have the other. A rider who has spent every doctor trip by fall may still have grocery and church trips left, and the reverse.

Many rides never touch either allowance. Dialysis, chemotherapy, radiation, diabetes management, wound care, organ transplant care, urgent care, hospital discharges, prenatal visits, and postpartum visits for 12 months after delivery have no yearly count, and the provider manual says they need no care manager. Humana’s July 2026 member handbook also covers every necessary ambulance or wheelchair van trip at any distance, and Ohio’s comparison lists the 60 trips on top of those required rides. Unlike AmeriHealth Caritas and Molina, Humana’s entry does not say that a wheelchair rider’s trips are unlimited, so ask MTM how it counts them before you tell a rider they are free of the limit. For the repeat treatment runs, see standing orders.

Where Humana’s non-medical rides can go

Humana’s transportation page lists these places for the non-medical allowance, each up to 30 miles from home:

• Benefits and paperwork. SNAP appointments, county job and family services appointments, and Medicaid renewal appointments, which Humana calls redetermination. The handbook and provider manual add WIC appointments.
• Food. Food banks and grocery stores.
• Community. Community and neighborhood centers, parks, recreation areas, and churches.
• Support and learning. Social support groups, wellness classes, and GED classes.
• Family. Maternity and childbirth classes, and baby showers.

The page’s opening line also offers rides to a job interview. Humana calls these trips non-medical transportation; the NEMT and NMT entry explains how they differ from medical rides. Ohio’s 2027 comparison says Humana members can also choose Lyft and get bus passes if they prefer mass transit, so some of these trips never reach a van.

The stop on these trips is a church, a park, or a store, not a provider’s office. Ask MTM how it wants a non-medical trip documented before you take the first one. If you run non-medical trips for other payers too, the non-medical transportation business guide covers that side.

Extra rides that Humana case management can add

Members enrolled in Humana case management can qualify for rides beyond the 60. Humana’s transportation page lists:

• Intensive outpatient treatment.
• Outpatient and residential behavioral health services.
• Parents visiting their child in a residential or inpatient behavioral health facility.
• Parents visiting their child in the neonatal intensive care unit.
• New mothers, for support they need in the first 12 weeks after giving birth, on trips of no more than 30 miles.

The 2026 provider manual adds that a member using the behavioral health extras must be actively engaged in that treatment. The July 2026 handbook tells members to ask their care manager when they need more than 15 round trips for NICU or behavioral health facility visits, and says members under 21 may have more ride options through Member Services.

Two of these extras put a parent in your vehicle without the patient, because the child is already admitted. Ask MTM whose member ID goes on those trips before you run the first one. The behavioral health transportation guide covers crew training for those runs, and Ohio’s separate rule for OhioRISE family rides is on MTM Health in Ohio.

Booking rules a dispatcher should know

• Ride line hours. Humana’s transportation page and July 2026 handbook give MTM’s line, 855-739-5986, as Monday through Friday, 7 a.m. to 8 p.m. Eastern. Humana’s value-added benefits page, updated April 8, 2026, still lists Monday through Saturday, 8 a.m. to 6 p.m., so confirm the hours with MTM before you tell a rider when to call.
• Notice. Routine visits need at least 48 business hours, which the transportation training defines as two full business days. Urgent rides can be arranged the same day by phone, and Humana’s page says not to use the MTM app for rides with less than 48 hours of notice.
• Cancellations. Members are asked to cancel at least 24 hours ahead, so a later cancel or a no-show is worth recording with the time and your call attempts.
• Short trips outside the allowance. Humana’s provider manual points members to the county job and family services office for trips under 30 miles, the county NET programs that buy rides on their own. Ohio’s comparison adds that a member who uses up the allowance is moved to county NET when possible.

How a ride company gets Humana trips

Humana’s 2026 provider manual names MTM Health as its non-emergency transportation vendor and says the plan also covers nonambulatory transportation, so MTM’s network is the way in. Ohio rule 5160-15-28, in force since August 1, 2026, leaves the pay for health plan rides to the provider agreement, which makes your MTM contract the rate card.

1. Line up your Ohio credentials. Paid passenger service takes a PUCO certificate, and wheelchair vans also take an ambulette license and an Ohio Medicaid provider ID, as the Ohio guide explains.
2. Send MTM your application, naming each county you cover. MTM’s Ohio wheelchair rule and the rest of its process are on MTM Health in Ohio.
3. Ask which trip types you will get. Tell MTM whether you will take non-medical trips to churches, parks, and stores, and whether you can carry a parent to a NICU or a behavioral health facility.
4. Introduce yourself to NICUs and behavioral health programs near you, so their staff know a local company that carries Humana members; see facility contracts.

Who to call

A member’s ride goes through MTM, a complaint about a ride goes to Humana, and a short trip outside the allowance goes to the county office.

For	Contact
A member’s ride: book, change, or cancel	MTM, 855-739-5986 (TTY 866-288-3133)
Ride complaints and coverage questions	Humana Member Services, 877-856-5702 (TTY 711), weekdays 7 a.m. to 8 p.m.
Rides under 30 miles outside the allowance	The member’s county job and family services office
Applying to drive for MTM	The online application linked from MTM’s network page

Humana runs a different ride program in Florida, through another broker; see Humana Medicaid transportation in Florida. In Ohio, AmeriHealth Caritas Ohio and Molina also use MTM, and the state’s comparison lists unlimited rides for their members who use a wheelchair.