RideSource OHP Transportation: How to Become a Lane County Provider in 2027

RideSource is Lane Transit District’s specialized transportation service, based in Eugene, Oregon. Most people know it as the ADA paratransit service for Eugene and Springfield. It also runs the RideSource Call Center, the ride brokerage for Oregon Health Plan (OHP) members in Lane County.

For OHP rides, the call center takes the request, checks that the member and the visit qualify, and picks the type of ride. It then sends the trip to a RideSource vehicle, a contracted transportation company, a bus pass, or mileage reimbursement for the member. This page covers the Medicaid side from a provider’s point of view: who RideSource serves, who runs it, the rules for its drivers and vehicles, how trips are paid, and who to call.

Who RideSource arranges OHP transportation for

Oregon has no single Medicaid broker. Each coordinated care organization (CCO) picks a ride service for its members. The Oregon Health Authority (OHA) also contracts local brokerages for open card members, which is Oregon’s name for fee-for-service Medicaid. In Lane County, RideSource does both jobs.

Members	Area	What to know
Trillium Community Health Plan (Trillium Southwest CCO)	All of Lane County, plus western Linn and western Douglas counties	OHA’s CCO list (September 2026) and Trillium’s 2026 Rider’s Guide both name RideSource
Open card members	Lane County	OHA’s 2026 open card handbook lists RideSource for Lane County
Former PacificSource Community Solutions members	Lane County	Moved to Trillium or open card on February 1, 2026

PacificSource Community Solutions stopped serving as a CCO in Lane County after January 31, 2026. OHA moved its members to Trillium starting February 1, 2026, and some members could ask for open card instead. The member letter OHA posted for the move said Trillium and PacificSource both use RideSource, so members changed plans without changing ride services.

RideSource only covers Trillium members outside Lane County. OHA’s brokerage map, effective July 1, 2023, sends every other OHP member in Linn County to Cascades West Ride Line. Other Douglas County members use Bay Cities Brokerage, ReadyRide, or TransLink, depending on their plan. The Oregon state guide lists every ride service by plan and county.

How many rides go through RideSource

LTD reports RideSource Medicaid ridership to its board each month. RideSource provided 23,489 Medicaid rides in July 2026, and its monthly average for the 12 months through July was 22,864, according to the September 16, 2026 board packet. The budget LTD adopted on May 20, 2026, for the year that began July 1, puts $18.66 million in its Medicaid Fund. Of that, $12.25 million is planned for Medicaid ride services and $4.92 million for program administration.

Two changes could shift that work. LTD’s February 2026 planning materials note that federal Medicaid eligibility changes have reduced the number of people eligible for NEMT. And in January 2027, OHA moves all Healthier Oregon members from CCOs to open card. In Lane County those members still ride through RideSource, but the payer for their trips changes from Trillium to OHA.

Who runs RideSource

Role	Who, as of September 2026
Owner and brokerage	Lane Transit District (LTD), a mass transit district organized under ORS chapter 267
Oversight	LTD’s Mobility Services department, which LTD calls the region’s Medicaid transportation brokerage
Operations	Medical Transportation Management (MTM), named by LTD as the contractor providing RideSource brokerage operations
Vehicles	Bought by LTD. Its February 2026 planning packet lists 47 cutaway buses and 6 minivans kept in service for RideSource since its 2019 plan.
Extra capacity	Contracted private providers, which LTD describes as including nonprofits and taxis, used mainly to expand capacity for RideSource’s brokerage services
Base	The RideSource facility at 240 Garfield Street, Eugene

MTM is also a national broker, covered in the MTM Health guide. At RideSource it works as LTD’s contractor, and the trips come through the RideSource Call Center under LTD’s contracts with Trillium and OHA. When you talk to RideSource, ask whether your agreement would be signed with LTD or with MTM.

That arrangement is under review. In its April 15, 2026 board packet, LTD reported that its audit firm had compared current staffing costs through MTM with an estimate for doing the same work itself, and called the additional cost significant. LTD wants more study of whether bringing RideSource administration in-house could cut duplicated work or costs, and it budgeted for a peer review team from the American Public Transportation Association to review MTM’s operations within six to nine months.

LTD also plans to replace the RideSource call center software, according to the capital plan in its FY2027 budget (May 2026). The current system stores rider information, schedules trips, processes Medicaid claims, and runs a bidding platform for an outside provider fleet. Ask how trips are offered to contracted companies today, and whether that will change with the new system.

How to become a RideSource transportation provider

Start with a phone call, because the contract comes from RideSource, not from an online form. The steps below cover what Oregon and Trillium require of any company that carries these trips.

1. Check your area. RideSource serves all OHP members in Lane County and Trillium members in western Linn and western Douglas counties.
2. Call RideSource. Call 541-682-5566 or 877-800-9899 (TTY 711), or email RideSource@ltd.org. Ask for the person who handles contracted transportation providers, whether RideSource is adding companies, which vehicle types and parts of the county need capacity, and whether you would contract with LTD or MTM.
3. Get your numbers. You need an EIN and an NPI. Ask whether RideSource needs your own OHA enrollment. Oregon’s CCO billing rule, OAR 410-141-3565, requires providers to be enrolled with OHA, as fee-for-service or encounter-only providers, before their encounter claims are accepted. Plans enroll providers on form OHP 3108 (January 2025), which lists Transportation Provider as provider type 1. See how to get an NPI number for NEMT.
4. Buy insurance. Brokerage subcontractors that employ workers must carry workers’ compensation unless exempt under ORS 656.126(2) (OAR 410-136-3060). OHA’s 2026 CCO contract makes each plan verify that its ride subcontractors carry workers’ compensation, general liability, and automobile liability. Ask RideSource for the minimum limits before you buy. See NEMT insurance requirements.
5. Check Eugene’s rules. The City of Eugene licenses public passenger vehicle companies, such as taxis and shuttles, and lists medical transport services among the activities that must register with its business license office. The code sections the city posts for medical transport (Eugene Code 3.862 to 3.866, in a copy dated January 19, 2010) require registration and fees before a medical transport vehicle operates in Eugene. They also say its operators must be certified by Oregon at least as an EMT-B, first responder, or certified nursing assistant, and they bar these vehicles from carrying a stretcher or anyone who must ride lying down. The section exempts companies based outside Eugene and Springfield that only bring riders in from outside the metro area or take them out of it. Call the office at 541-682-5379 to ask how these rules apply to your vehicles.
6. Screen and train your drivers. The next section lists the checks and training for each kind of trip.
7. Pass credentialing. OHA’s 2026 CCO contract requires NEMT providers to meet the plan’s provider credentialing rules in OAR 410-141-3510 before they provide services, and allows only vehicles and drivers that meet OAR 410-141-3925 and local licensing and permit rules. Track your documents with the NEMT credentialing checklist.

Other LTD work for transportation companies

LTD buys some operated service outright. On August 15, 2025, it issued a request for proposals to run the LTD Connector in Cottage Grove and a rural shuttle pilot. In December 2025, staff asked the board to approve a two-year contract worth $2,060,000 with the top-scoring proposer, a medical transportation company, and the expanded Connector and the shuttle pilot began on March 2, 2026. LTD posts formal solicitations on its online bid portal, where registration is free, and emails registered vendors whose NAICS codes match a new solicitation.

LTD also buys accessible vehicles and leases them to nonprofits, for-profit businesses, and local governments that serve older adults and people with disabilities in Lane County, according to its February 10, 2026 STIF committee packet. For small, routine purchases such as repairs, parts, and supplies, email Bids@LTD.org or call 541-682-5555. See government NEMT contracts for how public bids work.

What Oregon requires of RideSource drivers and vehicles

RideSource carries two kinds of Medicaid trips, and each has its own rule book. Trillium trips follow the CCO rules in OAR chapter 410, division 141. Open card trips follow the brokerage rules in division 136. If your drivers carry both, meet the shorter deadline in each row.

Requirement	Trillium trips (OAR 410-141-3925)	Open card trips (OAR 410-136-3040 and 3320)
Driver’s license	Valid, of the right class, with any required endorsements	A valid Oregon DMV license of the right class, with endorsements, plus current registration
Criminal background check	Before hire, under ORS 181A.195 and 181A.200 and OAR chapter 257, division 10	At hire or contracting. Because LTD is a mass transit district, subcontractor drivers pass a check under ORS 267.237 and LTD’s background check policies.
Exclusion check	Not on the OIG exclusion list, before hire	The brokerage may not contract with or pay a company or driver who is suspended, debarred, or excluded from Medicaid, Medicare, or CHIP
First aid, CPR, and blood spill procedures	Before driving any member	Within 6 months of hire, kept current
Defensive driving (National Safety Council or equivalent)	Within 3 months of hire, then every 3 years	Within 6 months of hire, then every 3 years
Passenger Service and Safety course or equivalent, such as PASS	Within 3 months of hire, then every 3 years	Within 6 months of hire, then every 3 years
NEMT and fraud reporting training	Required, with the service area and emergency procedures	At hire or contracting, then at least once a year
Driver disclosures and records	Each driver discloses state drug law violations and driving history, and reports later changes	Keep each driver’s background check results

Under ORS 267.237, a district that runs these checks has each driver give a full set of fingerprints. The Oregon State Police run the state check and, if no disqualifying record turns up, send the prints to the FBI for a national check. Build that time into hiring. For Trillium trips, OHA’s 2026 CCO contract also has the plan document each driver’s criminal history, driving history, sex offender status, and drug testing.

Both rules require the same vehicle safety equipment: seat belts where the law requires them, a first aid kit, a fire extinguisher, roadside reflective or warning devices, a flashlight, tire traction devices when needed, disposable gloves, and the equipment to secure wheelchairs and stretchers under the ADA. Follow at least the manufacturer’s maintenance schedule, and never allow smoking or vaping in the vehicle. The open card rule also makes you keep inspection and maintenance records ready for audit. See NEMT driver requirements, PASS certification, and NEMT vehicle requirements.

How RideSource trips run and get paid

On open card trips, OAR 410-136-3020 has the brokerage assign rides by cost, the rider’s equipment needs, and each company’s capabilities, availability, and past performance. If the first company cannot take a ride, the brokerage must schedule another one. On-time work and clean records are what keep trips coming.

Pickup and drop-off rules on Trillium trips

These rules come from Trillium’s 2026 Rider’s Guide and OHA’s 2026 CCO contract.

Situation	Rule
Waiting	Wait at least 15 minutes after the scheduled pickup time, and tell the dispatcher before you leave
Arriving early	Allowed, but the member only has to board within the pickup window
Drop-off	At least 15 minutes before the appointment. The member never has to arrive more than 1 hour early, and drivers may not drop off more than 15 minutes before the building opens unless the member asks.
Will-call returns	Pick up within 1 hour of the call
Changing a pickup time	Only with prior, documented permission from Trillium or the ride service
Late trips	If a late pickup or drop-off means the member cannot be seen, the trip is logged as a provider no-show, it is not paid, and the provider is suspended for disregarding the schedule
Delays from traffic or weather	Contact the member before the appointment to arrange another provider or help reschedule
Stops	Only stops approved when the ride was scheduled
Inside buildings	Drivers do not enter a home or room unless it is a hospital discharge or a stretcher ride, and do not transfer members to or from a wheelchair
Children	A child 12 or under rides with an adult attendant. The parent, guardian, or caregiver provides and installs any safety seat state law requires, and the driver cannot take the child without it.

Trillium’s guide also lists rideshare as a ride type, and tells members that rideshare drivers wait only 5 minutes. See NEMT vs rideshare for how those rides differ from yours.

What open card trips pay

For open card trips, OAR 410-136-3220 (effective January 1, 2024) sets how any Oregon brokerage pays its subcontractors. Trillium trips pay under the rates in your agreement, so ask RideSource for its rate schedule by vehicle type.

Situation	Payment rule
Base rate	A rate for each mode that the brokerage and the subcontractor agree on
Waiting and loading	Not paid for waiting for a rider to reach the vehicle or for helping them in or out
Paid waiting	Allowed when a rider on your gurney cannot transfer at the facility, is nauseous or vomiting after dialysis or chemotherapy, or needs a stop for medicine or supplies tied to the visit
Ambulatory rider in a wheelchair van	Paid at the ambulatory base rate
Reclining wheelchair	Paid at the wheelchair base rate
Shared rides	Full base rate for the first rider and half the base rate for each added rider
Miles	Only actual miles, and on shared rides only from the first pickup to the final destination

For more on grouped trips, see NEMT multiloading.

Limits on every trip

• Never bill the member. A CCO and its ride subcontractors may not bill a member for a ride to covered care, even when payment is denied (OAR 410-141-3920), and open card brokerages and subcontractors may not collect from a client either (OAR 410-136-3020).
• Keep records 10 years on Trillium trips. Oregon treats transportation providers as participating providers for its CCO record rule, OAR 410-141-3520, which keeps clinical records at least 10 years after the date of service. See NEMT trip documentation.
• Expect audits. OHA, the Oregon Secretary of State, the Medicaid Fraud Control Unit, and federal agencies may audit a brokerage’s and its subcontractors’ records at least once a year, and payments can be recovered when a trip broke the rules (OAR 410-136-3320).
• Report injuries fast. Under OHA’s 2026 CCO contract, the plan or the NEMT provider reports any accident that injures or kills a driver or passenger, and any abuse or alleged abuse by a driver, to OHA within two business days.

Who to call at RideSource

For	Contact
RideSource Call Center	541-682-5566, toll-free 877-800-9899, TTY 711
Email	RideSource@ltd.org
OHP ride hours	Monday to Friday, 8 a.m. to 5 p.m. After hours, callers leave a message and RideSource calls back the next business day.
RideSource facility	240 Garfield Street, Eugene, OR 97402
LTD purchasing	Bids@LTD.org or 541-682-5555, plus the online bid portal on LTD’s procurement page
Trillium provider network	NewProviderRequestBox@TrilliumCHP.com. Trillium customer service for Lane, Linn, and Douglas counties is 541-485-2155.
City of Eugene business licenses	541-682-5379, 99 W. 10th Ave, Suite 230, Eugene

Before you call, have your EIN, NPI, certificate of insurance, vehicle counts by type, service hours, and the part of Lane County you cover ready. For the plan contract side of this work, see how to contract with Medicaid health plans.