Topic

Dispatch and operations

Scheduling, dispatch, will-calls, no-shows, and on-time rides.

A good day is a full schedule, on-time pickups, and few empty miles. These pages cover dispatch, scheduling, will-call returns, no-shows, and the numbers brokers use to judge your service.

Start with NEMT dispatch and scheduling. Then read how to handle will-call trips and reduce no-shows.

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Guide NEMT Dispatch in 2027 How NEMT dispatch works: accepting broker trips, building manifests, confirmation calls, will-calls, late drivers, rider changes, and closing out trips.
Guide NEMT Scheduling in 2027 How to schedule NEMT trips: set pickup times back from the appointment, group rides by area and time, match vans to each level of service, and plan returns.
Guide Managing Will-Call Trips in 2027 Managing will-call trips: broker pickup windows from 45 minutes to 2 hours, how much van capacity to hold, and what to tell facilities and riders.
Guide How to Reduce NEMT No-Shows in 2027 How to reduce NEMT no-shows: the confirmation calls brokers require, a minute-by-minute door procedure for drivers, the proof to keep, and what each one costs.
Guide How to Improve NEMT On-Time Performance in 2027 How brokers measure NEMT on-time performance, the 95 percent targets and what missing them costs, how to work out your own rate, and the fixes that move it.
Template NEMT Daily Manifest Template: A Driver's Day Sheet, Leg by Leg Free NEMT daily manifest template: each leg in pickup order with windows, level of service, and notes, plus the broker rules and privacy steps behind it.

Dispatch and operations

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