How to Become a ReadyRide Transportation Provider for AllCare CCO in 2027

ReadyRide Services, Inc. is a Grants Pass company that arranges and drives non-emergency medical transportation (NEMT) for AllCare CCO, one of the coordinated care organizations (CCOs) that run the Oregon Health Plan (OHP) in each region. AllCare’s 2026 rider’s guide, updated March 2, 2026, calls ReadyRide its exclusive NEMT agency.

ReadyRide is not a pure broker. It answers the calls, screens members, and sets up bus passes and mileage payments. It also owns vehicles and employs drivers, and it gives part of the work to transportation companies under contract with it. For a small company, that means ReadyRide is both a possible customer and a competitor for the same riders.

What ReadyRide is and how big it is

ReadyRide was founded in spring 2013 to serve AllCare CCO members. AllCare Health’s 2025 annual report says ReadyRide won a competitive request for proposals and received a value-based contract that took effect October 1, 2014. ReadyRide’s posted call center manual (version 3, January 3, 2020) describes AllCare paying it a capitation payment for NEMT, a set amount rather than a fee for each ride.

AllCare’s report compares ReadyRide’s first year with 2025:

Measure	2014	2025
Employees	30	75
Trips	30,081	135,236
Miles driven	171,231	1,663,537

The same page of the report also lists an average call wait time of 48 seconds, 84 percent same-day ride fulfillment, and 96.7 percent average on-time performance.

Two more facts shape your plans. ReadyRide hires its own drivers in Josephine and Jackson counties, and its posting, as of September 2026, offers $16.50 an hour in training, $17 for the first 90 days, and $17.50 to $21 with advancement. It also sells private pay rides for ambulatory, wheelchair, and stretcher riders, so you may meet it in that market too.

Which members and counties ReadyRide covers

ReadyRide carries AllCare CCO members only, including members who have both Medicaid and Medicare. OHA’s CCO contact list (September 2026) gives AllCare’s service area as all of Curry, Jackson, and Josephine counties and part of Douglas County. ReadyRide’s service area map puts the Douglas County part around Glendale and Azalea. Its 2020 manual treats any trip that starts or ends outside Curry, Jackson, Josephine, Azalea, or Glendale as a long-distance ride.

Other OHP members in the same counties book with other ride services. This table follows OHA’s NEMT map (brokerages effective July 1, 2023), its CCO list, and its 2026 open card handbook:

County	AllCare CCO members	Everyone else on OHP
Jackson	ReadyRide	Jackson Care Connect and open card: TransLink
Josephine	ReadyRide	Open card: TransLink
Curry	ReadyRide	Advanced Health: Bay Cities Brokerage. Open card: TransLink
Douglas	ReadyRide, in AllCare’s part around Glendale and Azalea	Umpqua Health Alliance: Bay Cities Brokerage. Trillium in western Douglas: RideSource. Open card: TransLink

So a company that wants most OHP rides in the Rogue Valley needs agreements with both ReadyRide and TransLink. Plan for one change: OHA says all Healthier Oregon members move from CCOs to OHP Open Card in January 2027 (notice updated August 7, 2026). AllCare members in that group will then ride with TransLink. The Oregon state guide lists every plan’s ride service, and working with multiple NEMT brokers covers running two contracts at once.

How ReadyRide decides who gets a vehicle

Every request goes through screening. The 2026 rider’s guide lists the ways ReadyRide can get a member to care: a bus ticket or pass, mileage reimbursement at $0.49 a mile, a driver-provided trip, a wheelchair van, a stretcher van, or another kind of vehicle. ReadyRide calls NEMT a shared ride program.

ReadyRide’s reimbursement guide (January 1, 2026) explains the cost test. Bus fare and shared rides come first. If a ReadyRide vehicle is already heading near the member’s appointment and costs less, that vehicle is the preferred choice unless a medical issue rules out a shared ride. The choice can change from day to day, and members hear it at least 48 hours ahead.

Its 2020 manual adds when outside vehicles come in. When demand runs above average or vehicles run 20 minutes or more late, ReadyRide activates reserve fleet vehicles, re-routes vehicles by location, and uses more subcontractor vehicles. For wheelchair trips, the level of help a member needs, from curb to curb up to door through door, decides which subcontractors can take the ride. The same manual sets a standard of providing every trip an eligible member requests to covered care, and a trip left unserved because no provider was free counts as a denial.

Booking rules that shape the trips you would see:

• Advance notice. Members are asked to call two business days ahead and may book up to 90 days out, including recurring rides.
• Same-day rides. These go first to urgent needs: a same-day visit for a serious condition, urgent care, a pregnancy visit, a specialist referral, a medicine needed right away, a hospital discharge, or an urgent behavioral health visit. Each depends on a provider being free and authorization coming through.
• Ride length. A shared ride should never take more than twice as long as driving alone, under AllCare’s ride page.
• Cancellations. Members cancel local trips at least 2 hours ahead and long-distance trips at least 6 hours ahead. More than three late cancels, or more than three missed trips, in 90 days can change a member’s ride type.
• Decisions. Requests are approved or denied within 24 hours. Two staff members review every denial, and a written notice goes out within 72 hours.
• After hours. The 2020 manual limits after-hours rides to hospital discharges and urgent trips, and its after-hours dispatcher returns calls within 30 minutes. See after-hours NEMT and hospital discharge transportation.

How to become a ReadyRide subcontractor

As of September 2026, ReadyRide has no online application for transportation companies. You start with a call and finish with signed forms for every driver and vehicle.

1. Check the fit. Match your base to AllCare’s counties and decide which levels you will run: ambulatory, wheelchair, stretcher, or secure.
2. Set up the company. Register the business and check whether you need an ODOT for-hire permit or a city permit. The Oregon state guide explains both.
3. Get an NPI and plan for OHA enrollment. Oregon’s CCO billing rule, OAR 410-141-3565 (effective January 1, 2025), requires providers to be enrolled with OHA as fee-for-service or encounter-only providers before their encounter claims are accepted. CCOs enroll companies on form OHP 3108 (January 2025), which lists Transportation Provider as provider type 1 and asks for an NPI. See how to get an NPI number for NEMT.
4. Call ReadyRide. Use 541-479-7920 and ask how it adds transportation companies. Under its 2020 manual, the transportation director supervises ReadyRide and subcontractor drivers, and the director and transportation coordinator keep the compliance files.
5. Pass its review. The manual says ReadyRide checks each company at the start and on an ongoing basis for licensing, insurance, and compliance with OAR 410-141-3920 through 410-141-3965. It requires a signed vehicle certification form for each vehicle and a driver certification form for each driver.
6. Ask about AllCare’s network forms. AllCare’s Join our Network page, which is not specific to transportation, asks for your tax ID, NPI, Oregon Medicaid (DMAP) ID, W-9, and an Oregon credentialing packet, and says reviews take 7 to 14 business days. Ask ReadyRide whether its subcontractors also file one. AllCare Provider Relations answers at 541-471-4106.
7. Get the agreement and rates in writing. Confirm your service area, hours, service levels, rates, and how you receive and bill trips before the first ride.

Secure rides need one more approval. OAR 410-141-3940 lets a CCO use a secured transporter only after checking that it meets OHA’s secure transport rules, OAR 309-033-0200 through 309-033-0970. Under OAR 309-033-0432, a secure transport provider applies to OHA by letter, needs letters from the county director, and renews its certificate of approval every two years. Its vehicles need a secured rear seat, a safety shield, window guards, and no inside door handles in the secured area. As of September 2026, ReadyRide already offers secure transport in its own specialized vehicles.

Keep your paperwork in order with the NEMT credentialing checklist. See how to get NEMT broker contracts for how to pitch a broker, and NEMT subcontractor work for what to check before you run trips under another company that also runs its own vans.

Driver and vehicle rules on ReadyRide trips

AllCare’s 2026 rider’s guide says every ReadyRide vehicle and driver meets OAR 410-141-3925, Oregon’s CCO transportation standards, plus local license and permit rules. The rule was last amended effective January 1, 2022, and it does not apply to licensed ambulances.

Area	What OAR 410-141-3925 requires
Driver license	Valid, of the class and endorsements the vehicle needs
Before hire	Not on the OIG exclusion list, and a criminal background check under ORS 181A.195 and 181A.200
Disclosure	Drivers report any state drug law violation and their driving history, including traffic violations, and later changes
First aid	Red Cross-approved first aid, CPR, and blood spill training before driving any member
Defensive driving	National Safety Council course or equal within 3 months of hire, then every 3 years
Passenger safety	PASS or equal within 3 months of hire, then every 3 years
Other training	NEMT duties, reporting forms, fraud and abuse reporting, the service area, emergency procedures, and state driving laws
Safety equipment	Seat belts where required, first aid kit, fire extinguisher, reflective warning devices, flashlight, traction devices when needed, disposable gloves, and full wheelchair and stretcher securement
Vehicle condition	Manufacturer maintenance schedule, working mirrors, horn, heat, air conditioning, lights, turn signals, and wipers, a clean interior, and no smoking or vaping at any time

A CCO must also have an exception process that can approve a driver with a criminal record after looking at the offense and when it happened. Licensed EMTs can drive NEMT after a license check, an OIG check, the CCO’s own background check, and the defensive driving and PASS courses.

Weather adds its own rules. ReadyRide’s manual has drivers carry a bad weather go-bag, traction devices, and a flashlight, and it gives dialysis and chemotherapy trips first call on all-wheel drive vehicles. The 2026 guide says ReadyRide tells drivers when to use chains and checks road closures on ODOT’s TripCheck, and AllCare’s ride page says subcontractors get the same chain notice. See NEMT driver requirements, NEMT vehicle requirements, and the NEMT bad weather policy guide.

Trip rules ReadyRide drivers follow

AllCare’s 2026 rider’s guide tells members what to expect from drivers, so these are the standards your drivers will be held to.

Situation	Rule
Arriving	No more than 5 minutes before and no more than 10 minutes after the pickup time
Waiting	If the member is not ready 15 minutes after the pickup time, the driver tells ReadyRide before leaving, and the trip may count as a no-show
Running late	When a trip will be more than 15 minutes late, ReadyRide calls the member and sends another vehicle
Pickup time	Drivers never change it without ReadyRide’s approval
Pickup place	Only the address given when the ride was booked
Drop-off	At least 15 minutes before the appointment, never more than an hour early, and never more than 15 minutes before the office opens unless the member asks
Clinic closing	Pickup no more than 15 minutes after closing, unless the visit runs late or the member asks
Will-call returns	Within 1 hour of the member’s call
Help	Curb to curb, door to door, or hand to hand, and through the door into a clinic lobby. No entering the member’s room except hospital pickups and stretcher trips, no dressing or feeding, and no transfers into or out of a wheelchair.
Wheelchairs	No help up or down steps, so a ramp must be in place. Chairs over 30 inches wide, 48 inches long, or 600 pounds occupied are flagged at booking. Riders use the lap and shoulder belt.
Children	A child 12 or under rides with an adult 18 or older, who brings and installs any required seat. Drivers do not help with car seats or keep them during the visit.
Oxygen	Tanks are tied down during the ride
Tips	Drivers cannot accept them

AllCare’s ride web page still says members should be ready 5 minutes early and that ReadyRide calls at 20 minutes late. The March 2026 guide uses 15 minutes for both, so ask ReadyRide which standard your agreement uses. Its 2020 manual counts a trip as missed when the driver arrives more than 30 minutes before or after the requested pickup or drop-off time, even if the member rides.

What ReadyRide pays and how trips are checked

ReadyRide’s 2020 manual defines a transportation provider as a company or person ReadyRide designates and authorizes to be paid a negotiated rate for medical rides. Your agreement sets that rate.

The 2015 rate table in ReadyRide’s manual

The manual’s one rate table sits in its section on flexible service rides, the non-medical trips AllCare approved case by case and paid at the ride’s direct cost plus a 15 percent administrative charge. That section says provider rates are typically a pickup fee plus a per-mile fee, and 50 to 100 percent higher on evenings, weekends, and holidays. The table is dated October 2015 and labeled as needing new rates.

Mode, October 2015 ranges	Weekday pickup	Weekday per mile	After-hours and weekend pickup	After-hours and weekend per mile
Ambulatory	$8.95 to $35.00	$1.00 to $2.50	$13.00 to $50.00	$1.15 to $2.50
Wheelchair	$13.00 to $50.00	$1.25 to $2.50	$25.00 to $75.00	$1.50 to $2.95
Stretcher	$100 to $165	$2.00 to $3.00	$150 to $330	$3.00

Treat the table as a picture of how ReadyRide built rates in 2015, not as today’s price. Bring your own costs to the call, get a current rate sheet in writing, and see how to negotiate NEMT broker rates.

How trips reach you and get checked

• Sending trips. The scheduling department picks the mode, estimates each trip’s cost from the provider contracts, uploads trip manifests to companies through a provider portal, and dispatches same-day trips as they come in.
• Billing checks. The billing department verifies provider bills, audits contracted provider billing, and trains companies on the portal or tablet and on billing.
• Billing deadline. Ask what deadline your agreement sets. For claims billed to a CCO, Oregon’s billing rule, OAR 410-141-3565 (effective January 1, 2025), allows no more than 120 days from the date of service for initial claims, or 365 days in listed cases such as retroactive eligibility, and lets the two sides agree to terms inside that window.
• Trip checks. When a member’s appointment cannot be verified, ReadyRide may contact the transportation company to confirm the trip ran as billed. AllCare also compares a sample of member mileage reimbursement claims with its encounter data at least every three months.
• Accidents and incidents. ReadyRide reports any vehicle accident or member incident to AllCare in writing within 24 hours, with the driver, member, date, time, place, what happened, any injuries, any hospital treatment, and any police report number. Report to ReadyRide right away with the same details, using a form like the NEMT incident report form.

Oregon’s CCO rules add two limits. You can never bill a member for a ride to covered care, even when payment is denied (OAR 410-141-3920, amended effective July 1, 2026). Transportation companies count as participating providers for the CCO records rule, OAR 410-141-3520, which keeps clinical records at least 10 years after the date of service. Log every leg with the NEMT trip log template, and see how to bill NEMT brokers.

Who to call at ReadyRide and AllCare

For	Contact
ReadyRide main line	541-479-7920 or 800-479-7920, TTY 711. Call center Monday to Friday, 8 a.m. to 6 p.m.
ReadyRide fax	541-479-2989
ReadyRide office	114 Assembly Circle, Suite A, Grants Pass, OR 97526
ReadyRide reimbursements office	finance@readyrideservice.com
AllCare Provider Relations (also OHA’s listed provider contact)	541-471-4106
AllCare Customer Care	541-471-4106 or 888-460-0185, TTY 711
AllCare office	1701 NE 7th Street, Grants Pass, OR 97526

Rides run day and night, every day of the year. The call center closes on New Year’s Day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving, and Christmas, and after-hours voicemails are returned by the next business day. For the rest of 2026, that means Thanksgiving on November 26 and Christmas on December 25.