MTM Health in North Carolina: UnitedHealthcare and Carolina Complete Health Rides (2027)

MTM Health’s first North Carolina Medicaid health plan was WellCare of North Carolina, which moved its rides to MTM from One Call on May 1, 2022. In 2026 it took two more plans from Modivcare: UnitedHealthcare Community Plan on January 1, and Carolina Complete Health on April 1, the day WellCare folded into Carolina Complete Health. MTM now serves two of the state’s four Standard Plans. Modivcare in North Carolina covers the other two, the foster care plan, and all Tailored Plans. County social services offices still arrange NC Medicaid Direct rides, as the North Carolina guide explains, and MTM as a company is on our MTM Health page.

Which plans MTM serves in North Carolina

Plan	With MTM since	Before MTM	Member ride line
UnitedHealthcare Community Plan of North Carolina	January 1, 2026	Modivcare, from July 1, 2021	1-800-349-1855
Carolina Complete Health	April 1, 2026	Modivcare, from July 1, 2021	1-844-784-8931
WellCare of North Carolina	May 1, 2022, until its April 1, 2026 merger	One Call	Now part of Carolina Complete Health

The merger made Carolina Complete Health one statewide plan. NC Medicaid’s merger page says WellCare members moved into it automatically, so MTM’s Carolina Complete Health riders can live in any county. NC Medicaid’s vendor list for the merged plan names Medical Transportation Management, Inc. for NEMT.

Both MTM plans are Standard Plans, and that matters for short-notice work. The state’s managed care policy lets a Standard Plan send a trip booked less than two days ahead to a rideshare company first. Carolina Complete Health tells members that MTM may call a rideshare company for short-notice trips, or when a driver cancels at the last minute. So a trip your driver drops late may go to a rideshare car instead of back to you.

If you drove these members for Modivcare

The riders moved with their plans. UnitedHealthcare members have booked with MTM since January 1, 2026, and Carolina Complete Health members since April 1, 2026, so their trips reach only companies in MTM’s network. UnitedHealthcare’s December 22, 2025 notice said MTM was already available to schedule member trips before the switch date.

If you still hold only a Modivcare agreement, do three things:

1. Keep the Modivcare agreement. It still brings AmeriHealth Caritas, Healthy Blue, Tailored Plan, and foster care plan riders.
2. Apply to MTM with your NCTracks enrollment active.
3. Ask your regular riders to confirm their recurring trips with MTM. Carolina Complete Health members can set up subscription trips, such as dialysis, up to three months ahead. See standing orders.

State policy protects the second contract. Plans and their brokers may not put exclusivity or non-compete terms in a transportation contract, or stop you from working for another plan. See what to do when a broker changes.

How to join MTM in North Carolina

1. Register in NCTracks. North Carolina’s policy makes every NEMT company in a health plan’s network enroll as a Medicaid provider. MTM’s application and Carolina Complete Health’s provider page, updated April 29, 2026, both say North Carolina applications without NCTracks registration are voided. Van companies use taxonomy code 343900000X, and the fee and site visit are in the North Carolina guide.
2. Send MTM’s online application from mtm-inc.net/driverswanted. It asks for your primary state, EIN, NPI, Medicaid ID, a contact person, the counties you serve, your vehicle count by type, and your insurance carriers and limits.
3. Pass MTM’s checkpoints. After the application come an interview, contracting, credentialing, training, and your first trip. MTM also requires yearly fraud, waste, and abuse and HIPAA training for every employee, and its system stops assigning trips when a credential lapses. See broker credentialing.

Ask MTM for its North Carolina insurance limits in writing before you buy a policy, since its limits differ from state to state, as our MTM Health page shows. State policy points plans to $1.5 million in liability for for-hire vehicles with up to 15 seats, driver included. Drivers must meet the state floor: at least 18, no more than two chargeable accidents or moving violations in three years, and no suspension or revocation in five.

Trip rules on MTM’s North Carolina plans

Rule	What the plan says	Plan
Routine booking	At least 2 business days ahead, up to 30 days	Both plans
Recurring trips	Subscription trips, such as dialysis, up to 3 months ahead	Carolina Complete Health
Nonemergency ambulance	Booked up to 60 days ahead	UnitedHealthcare
Booking hours	Monday to Saturday, 7 a.m. to 6 p.m. Closed Sundays and seven national holidays	Carolina Complete Health
Urgent line	Open 24 hours a day for urgent, same-day, and next-day trips	UnitedHealthcare
Hospital discharge	The transportation provider picks up within 3 hours	UnitedHealthcare
Will-call return	The transportation provider picks up within 1 hour	UnitedHealthcare
Waiting at pickup	The driver waits up to 5 minutes after arriving	Carolina Complete Health
Door-to-door	Available when requested at booking	UnitedHealthcare
Wheelchair riders	Need a Level of Need form from their doctor	Carolina Complete Health
Long trips	Plan approval for trips over 75 miles one way, or more than 40 miles past the state line	Carolina Complete Health

With only five minutes at the door, have your driver call the rider on arrival. Carolina Complete Health also says a member who harms a driver gets a written notice about the behavior, and the member’s rides can be suspended.

How MTM pays in North Carolina

Your MTM agreement sets your rate. North Carolina keeps no state fee schedule for NEMT: NC Medicaid’s October 30, 2025 bulletin puts NEMT with the services that have none.

MTM bills the plan as the billing provider, and you are the rendering provider. The state has each leg reported as its own encounter, with the time your driver reached the pickup, left it, and reached the drop-off, so capture all three on every trip log. The policy says that if a plan agrees to pay for no-shows or waiting time, those charges are invoiced apart from ride charges. MTM’s provider pages in other states, such as Missouri, say it does not pay for no-shows, so confirm the North Carolina terms before you sign.

The 2025 rate cut came before MTM took over UnitedHealthcare and Carolina Complete Health. NC Medicaid said on October 30, 2025 that it intended to hold plan NEMT pay to 97% of the September 30 rates from October 1, then announced the reversal on December 10. UnitedHealthcare and Carolina Complete Health trips from that period were Modivcare trips, so ask Modivcare about any correction. WellCare trips from that period were MTM’s. See North Carolina’s rate reversal.

Who to call at MTM in North Carolina

For	Contact
Joining MTM’s network	The online application at mtm-inc.net/driverswanted
Companies already in the network	Your MTM vendor account manager
MTM headquarters	16 Hawk Ridge Drive, Lake St. Louis, MO 63367, 636-561-5686
UnitedHealthcare member rides	1-800-349-1855
Carolina Complete Health member rides	1-844-784-8931
Carolina Complete Health member services	1-833-552-3876
NCTracks enrollment	800-688-6696

When you apply, list each county you can cover and each service level you run, and ask where MTM is short on drivers for either plan. Have your NCTracks provider number ready before you start, because the form asks North Carolina companies about their NCTracks registration.