Guides by topic
Operations guides
Dispatch, no-shows, will-calls, and on-time rides.
How to Reduce NEMT No-Shows in 2027 How to reduce NEMT no-shows: the confirmation calls brokers require, a minute-by-minute door procedure for drivers, the proof to keep, and what each one costs.
How to Improve NEMT On-Time Performance in 2027 How brokers measure NEMT on-time performance, the 95 percent targets and what missing them costs, how to work out your own rate, and the fixes that move it.
NEMT Dispatch in 2027 How NEMT dispatch works: accepting broker trips, building manifests, confirmation calls, will-calls, late drivers, rider changes, and closing out trips.
NEMT Policies and Procedures in 2027 The NEMT policies and procedures brokers and states expect: drug testing, no-shows, incidents, HIPAA, vehicles, complaints, emergencies, and records.
NEMT Scheduling in 2027 How to schedule NEMT trips: set pickup times back from the appointment, group rides by area and time, match vans to each level of service, and plan returns.
Rural NEMT in 2027 How rural NEMT gets paid and stays profitable: state rural rates, loaded-mile billing, deadhead math, driver hours, dead zones, and rural transit partners.