# Clermont County NET Transportation: CTC Rides, the home52 Contract, and Gas Cards (2027)

Canonical URL: https://nemtguide.com/states/ohio/clermont-county/ · Updated 2026-10-02

Clermont County Job and Family Services sends its in-community NET rides to Clermont Transportation Connection (CTC), the county's own transit service, at $8.41 a bus mile and $7.67 a van mile from February 2026. It also pays home52 Transportation up to $60,000 a year to arrange door-through-door rides for Medicaid adults. A private company gets in through home52's provider network or the health plan brokers.

- Clermont County JFS sends in-community NET rides to CTC, the county's own transit service, under a yearly agreement.
- CTC's rate fell to $8.41 a bus mile and $7.67 a van mile for February 2026 to January 2027.
- home52 Transportation holds a second county agreement, up to $60,000 a year, for door-through-door rides for Medicaid adults.
- home52 works through 16 local ride companies and was not adding new ones as of October 2026.
- Private companies also find work through the health plan brokers and as subcontractors on Hamilton County's NET contract next door.

## Clermont County NEMT at a glance

| Fact | Details |
| --- | --- |
| Who arranges rides | Clermont County Job and Family Services (CCJFS), 2400 Clermont Center Drive, Batavia. Its NET community is Clermont, Hamilton, and Brown counties. |
| In-community rides | Clermont Transportation Connection (CTC), the commissioners' transit service, under a yearly memorandum with CCJFS |
| CTC rates | $8.41 a mile for bus trips and $7.67 a mile for van trips, February 1, 2026 to January 31, 2027 |
| Second contract | home52 Transportation, up to $60,000 for July 30, 2026 to July 29, 2027, for Medicaid adults |
| Rider notice | CTC asks 10 days for NET trips and books up to 14 days ahead (October 2026). home52 asks two days. |
| CTC hours | Weekdays 6 a.m. to 6 p.m., and Saturdays 6 a.m. to 6 p.m. for Medicaid dialysis only |
| Gas cards | For riders who cannot use CTC, through a county reimbursement process. The 2026 fuel card buy of up to $30,000 is shared with other programs. |
| Joining home52 | Not taking new ride companies as of October 2026. An online interest form is open. |
| home52 pay | Per one-way trip, by electronic transfer weekly when possible and at least monthly, less a $10 weekly system fee per vehicle |

## Who arranges rides here

- [Clermont County JFS, Division of Public Assistance](https://clermontpublicassistance.org/program-services/medicaid-non-emergency-transportation-net/): Confirms NET eligibility and handles gas card help for riders who cannot use CTC. (513) 732-7111
- [Clermont Transportation Connection (CTC)](https://ctc.clermontcountyohio.gov/non-emergency-medical-transportation-net/): Books and drives NET rides inside the county (press 2 for scheduling). (513) 732-7433
- [home52 Transportation](https://home52.org/transportation-providers/): Books door-through-door rides for Medicaid adults and takes ride company interest forms. (855) 546-6352
- [Clermont County Board of Commissioners](https://bcc.clermontcountyohio.gov/2026-board-of-county-commissioners-minutes): Approved the CTC memorandum in February and the home52 agreement in July, in both 2025 and 2026. (513) 732-7300

Clermont County Job and Family Services (CCJFS) in Batavia buys its in-community NET rides from another arm of county government: Clermont Transportation Connection (CTC), the transit service the county commissioners run. A second agreement pays home52 Transportation to arrange door-through-door rides for Medicaid adults, and riders who cannot use CTC may get gas cards. Here is what each one pays and asks for, and where a private ride company fits.

## Who arranges NET rides in Clermont County

Ohio's county job and family services offices run NET under rule 5160-15-10, and Medicaid health plans owe their members other rides, such as wheelchair van trips and trips of 30 miles or more. The [Ohio guide](https://nemtguide.com/states/ohio/) covers the plans and their brokers, and [county NET contracts in Ohio](https://nemtguide.com/guides/ohio-county-net-contracts/) shows how other counties buy rides.

CCJFS runs the program from its Division of Public Assistance, 2400 Clermont Center Drive, Batavia (south entrance), open 8 a.m. to 4 p.m. at 513-732-7111. For NET, it defines the rider's community as Clermont, Hamilton, and Brown counties. When the care a rider needs is not available there, the rider asks CCJFS how the trip can be covered. Its NET page tells health plan members to call their plan instead when they use a power scooter or a wheelchair that does not fold, must ride seated in a folding wheelchair, must travel 30 miles or more, or want one of the plan's extra rides.

CCJFS uses three kinds of help:

- **CTC rides** for trips inside the community.
- **home52 rides** for Medicaid-eligible adults, under a separate service agreement.
- **Gas cards**, in limited cases, for Medicaid riders who cannot use CTC, paid through a reimbursement process the county sets. Its agreement with Speedway Prepaid Card, approved January 7, 2026, buys up to $30,000 of $10 fuel cards in 2026, about 3,000 cards, shared by NET, TANF, and the food assistance employment and training program.

## CTC: Clermont's in-community NET rides

CTC works from 4003 Filager Road in Batavia, and the Board of Clermont County Commissioners runs it, signing its federal and state transit grants. CCJFS pays it under a yearly memorandum of understanding (MOU) that runs February through January and covers both NET and the county's At-Risk Pregnancy Transportation Program.

The MOU the commissioners approved on February 25, 2026 pays $8.41 a mile for bus trips ($8.33 a mile plus 8 cents a mile for capital cost) and $7.67 a mile for van trips, from February 1, 2026 to January 31, 2027. The year before, from February 2025 to January 2026, it paid $9.12 a mile for bus trips and $8.69 a mile for van trips, the van rate tied to a van bought only for NET riders. Because the MOU is an agreement between two county offices, no private company bids on it.

CTC's rules for NET riders, from its NET page and its brochure revised January 2023:

- **Hours.** Weekdays 6 a.m. to 6 p.m., and Saturdays 6 a.m. to 6 p.m. for Medicaid dialysis only. The scheduling office takes calls 5:30 a.m. to 6:30 p.m. on weekdays at 513-732-7433, option 2.
- **Notice.** Riders may book up to 14 days ahead, first come, first served. As of October 2026, CTC's NET page asks 10 days' notice for every NET trip. Its 2023 brochure asked for that notice only on travel outside Clermont County.
- **New riders.** CTC checks a first-time rider's Medicaid eligibility with CCJFS, which can take up to 72 hours. Until then the rider may travel only inside Clermont County and may have to pay. A rider who moves in from another county must move the Medicaid case to CCJFS first.
- **Where.** Pickups anywhere in Clermont County to any medical destination in the county, with limited service into Hamilton County (the 2023 brochure adds Brown County).
- **On the bus.** The bus may come 15 minutes before or after the scheduled time and waits 5 minutes. Drivers may help riders on and off and with securing a wheelchair, but never enter a home and cannot sign a rider out of a medical facility. A rider going under anesthesia needs a registered adult along, and only portable oxygen packs are allowed, never tanks.
- **No-shows.** Riders cancel at least 2 hours ahead. Three late cancellations count as a no-show, and three no-shows within 30 days suspend a rider for at least 30 days.

Set those limits beside the home52 terms below: two days' notice instead of ten, and a driver who helps the rider through the door.

## home52: Clermont's second ride contract

On July 30, 2025, the commissioners approved a one-year service agreement with H52, LLC, known as home52 Transportation, of 4601 Malsbary Road in Blue Ash. It buys specialized transportation for Medicaid-eligible vulnerable adults going to care that Medicaid NET allows, at the rates in the agreement, up to $60,000. On July 15, 2026, the board approved the next agreement, again up to $60,000, for July 30, 2026 to July 29, 2027. The minutes leave the rates to the agreement itself.

home52 is a nonprofit subsidiary of Council on Aging of Southwestern Ohio, the region's Area Agency on Aging. Its Clermont flyer offers rides to Medicaid-eligible adults 18 and older, scheduled ahead for Monday through Saturday with two days' notice, after home52 confirms eligibility with CCJFS. Riders call its center at 855-546-6352, open 7:30 a.m. to 4:30 p.m. on weekdays, and the flyer warns that vehicle capacity may limit how many requests it can take.

home52 schedules the rides through one coordination center and sends them to contracted ride companies: 16 local companies as of October 2026, eight of them small businesses. It is not accepting new providers for now and offers an interest form instead.

## What home52 asks of a ride company

home52's service specifications and its advanced conditions of participation for ride companies took effect October 1, 2026.

**How you are paid:**

- A unit is one one-way trip, at the rate in your rate schedule, and that rate must cover every cost, including administration, training, and paperwork.
- A companion or assistant rides free when you get advance notice.
- home52 pays by electronic funds transfer, weekly when it can and at least monthly, less a licensing fee of $10 a vehicle each week for its trip system. Billing disputes are due within 5 days of payment.
- No trips are guaranteed. The system assigns each trip by the rider's mobility needs, the nearest suitable vehicle, the appointment time, and cost.

**Vehicles and operations:**

- A vehicle inspection every 12 months by a certified mechanic, the highway patrol, or the state medical transportation board, covering the items on Ohio form ODA0004, plus a daily checklist on form ODA0008.
- Floor-mounted wheelchair restraints for every wheelchair position, home52 signage on each vehicle, and photo ID or uniforms for drivers.
- A drug and alcohol policy with testing under 49 CFR Part 40.
- A device running home52's trip system, with the driver signed in for every trip. A trip logged without it is not paid.
- A registered business in good standing with the Ohio Secretary of State, a physical office with locked record storage, the names of every owner of 5% or more, and 90 days' notice before a sale or merger.

**Drivers:** two years of licensed driving, fewer than six points, a yearly BMV check, a physician's statement of fitness, BCII and FBI checks, first aid and CPR, and PASS or DRIVE passenger assistance training within six months of hire, renewed every three years.

**Service standard:** provider no-shows under 5%, on-time trips over 95% within 10 minutes either way, at least a 15-minute wait for the rider, and hands-on help from inside the home to inside the destination. A major unusual incident goes to Council on Aging within one hour. See [door-through-door service](https://nemtguide.com/glossary/door-through-door/).

**Insurance** (home52's October 2023 requirements): general liability of $1,000,000 per occurrence and $2,000,000 a year, auto liability of $1,000,000 per occurrence, $1,000,000 employer's stop-gap coverage, coverage for theft or damage of a rider's property by your staff, and workers' compensation. With six or more vehicles you also need a $1,000,000 umbrella, unless your general liability is $2,000,000 per occurrence and $4,000,000 in all. The carrier must be licensed in Ohio, Council on Aging of Southwestern Ohio and home52 are named as additional insured with 30 days' notice of cancellation, and any subcontractor carries the same limits.

## How a private company gets Clermont County NET work

1. **File home52's interest form,** and build your company to its October 2026 specifications so you are ready when it adds providers.
2. **Carry the plan rides.** License and enroll wheelchair vans and apply to the health plan brokers, as the [Ohio guide](https://nemtguide.com/states/ohio/) explains. Health plan members in Clermont who must stay seated in a wheelchair, or travel 30 miles or more, get those rides from their plan.
3. **Work Hamilton County.** Clermont's NET community includes Hamilton County. [Hamilton County JFS](https://nemtguide.com/states/ohio/hamilton-county/) lets its NET contract holders use approved subcontractors for adult trips, and its December 2025 RFP names Clermont among the nearby counties those trips sometimes reach. See [how to subcontract NEMT trips](https://nemtguide.com/guides/subcontract-nemt-trips/).
4. **Follow the commissioners.** The CTC memorandum came up in February in 2025 and 2026, and the home52 agreement in July. The board holds regular sessions most Wednesdays, and some Mondays, at 10 a.m., and posts its minutes online.
5. **Ask for the rate schedule.** The home52 agreement's rates sit in the agreement itself, so request it from CCJFS as a public record under section 149.43 of the Revised Code.

## Frequently asked questions

### Who provides NET transportation in Clermont County, Ohio?

Clermont Transportation Connection (CTC), the county's transit service, drives NET rides inside the county under an agreement with Clermont County Job and Family Services. home52 Transportation also arranges rides for Medicaid adults under a separate county agreement. Riders book CTC at 513-732-7433, option 2, and home52 at 855-546-6352.

### How much does Clermont County pay CTC for NET rides?

Under the memorandum the commissioners approved on February 25, 2026, CCJFS pays CTC $8.41 a mile for bus trips, which is $8.33 plus 8 cents for capital, and $7.67 a mile for van trips, from February 1, 2026 to January 31, 2027. The year before, it paid $9.12 and $8.69. The same agreement covers the At-Risk Pregnancy Transportation Program.

### Can a private company get Clermont County NET trips?

Not from CTC's agreement, which is between two county offices. The routes in are home52 Transportation, which sends county-funded rides to its contracted companies, and the Medicaid health plan brokers for wheelchair van and long trips. Next door, Hamilton County's NET contract holders may use approved subcontractors for adult trips, and some of those trips reach Clermont.

### How do I become a home52 transportation provider?

Fill out home52's provider interest form on its transportation providers page. As of October 2026 home52 was not taking new providers, and it works with 16 local companies. Its rules from October 1, 2026 include yearly vehicle inspections, drug and alcohol testing under 49 CFR Part 40, and PASS or DRIVE passenger training, and its insurance sheet asks for $1 million auto and general liability coverage.

### How far ahead do riders book Clermont County NET rides?

CTC takes bookings up to 14 days ahead and asks for 10 days' notice on NET trips, first come, first served. A first-time rider waits up to 72 hours while CTC checks Medicaid eligibility with CCJFS. home52 asks for two days' notice and books Monday through Saturday trips for adults 18 and older.

### Does Clermont County NET pay for gas?

In limited cases. CCJFS may give gas cards, through a reimbursement process it sets, to Medicaid riders who cannot use CTC. Its 2026 agreement with Speedway Prepaid Card buys up to $30,000 of $10 fuel cards, about 3,000 cards, shared by NET and two other county programs. Ask CCJFS at 513-732-7111.

## Official resources

- [Clermont County JFS: Medicaid NET program page](https://clermontpublicassistance.org/program-services/medicaid-non-emergency-transportation-net/)
- [Clermont Transportation Connection: NET rider rules and scheduling](https://ctc.clermontcountyohio.gov/non-emergency-medical-transportation-net/)
- [home52: Transportation provider page and interest form](https://home52.org/transportation-providers/)
- [home52: Transportation Service Specifications (October 1, 2026)](https://home52.org/wp-content/uploads/2026/09/home52-Transportation-Service-Specification-10.1.26.pdf)
- [home52: Insurance requirements for ride companies](https://home52.org/wp-content/uploads/2026/09/home52-Transportation-Insurance-Requirements-10.2023.pdf)
- [Clermont County Commissioners: 2026 meeting minutes](https://bcc.clermontcountyohio.gov/2026-board-of-county-commissioners-minutes)