# Inland Empire Health Plan Took Its NEMT Trips In-House from Call the Car on May 12, 2026

Canonical URL: https://nemtguide.com/news/iehp-nemt-in-house/ · Updated 2026-09-30

On May 12, 2026, Inland Empire Health Plan (IEHP) began managing all of its members' non-emergency medical transportation (NEMT) trips itself instead of through Call the Car. IEHP's Transportation Department told providers on May 11, 2026. Call the Car still coordinates IEHP's non-medical transportation (NMT). For wheelchair van, gurney van, and ambulance companies in Riverside and San Bernardino counties, IEHP is now the one arranging those trips.

## What changed on May 12, 2026

| Ride type | February 1, 2023 to May 11, 2026 | From May 12, 2026 |
|---|---|---|
| NEMT: wheelchair vans, litter (gurney) vans, and ambulances | Call the Car | IEHP's Transportation Department |
| NMT: rideshare, curb-to-curb car rides, and bus passes | Call the Car | Call the Car |
| How members book | Call the Car at 1-855-673-3195 | IEHP Member Services at 1-800-440-4347, transportation prompt, 24 hours a day |
| How doctors and facilities book | IEHP's secure Provider Portal | Unchanged |

IEHP Member Services routes NMT calls to Call the Car. NEMT trips with dates of service before May 12 stayed with Call the Car. Trips already booked for May 12 or later moved to IEHP, and IEHP told members that a cancellation notice from Call the Car meant the trip had moved, not ended.

IEHP says it contracts with more than 60 transportation providers and that in most cases a member's transportation provider stays the same. The transportation benefit covers IEHP's Medi-Cal and DualChoice members, but not its IEHP Covered plans. IEHP's September 2026 fact sheet counts 1,323,819 Medi-Cal members and 38,163 DualChoice members, and says IEHP serves more than 90 percent of the region's Medi-Cal managed care market, compared with its commercial counterpart, Molina Healthcare.

## How IEHP got here

IEHP moved all member transportation to Call the Car on February 1, 2023, replacing American Logistics for every line of business and every assigned medical group except Kaiser. That lasted a little over three years. Since May 12, 2026, Call the Car handles only IEHP's car and bus rides. See the [Call the Car provider guide](https://nemtguide.com/brokers/call-the-car/) for its other California plans.

## Who it affects

- **Wheelchair, gurney, and ambulance companies that ran IEHP trips for Call the Car.** Those trips now come from IEHP. Confirm with IEHP that your company is on its direct transportation network. Settle trips from before May 12 with Call the Car.
- **Car and minivan companies doing NMT.** Nothing moved. IEHP's non-medical rides still come through Call the Car as a subcontractor.
- **Hospitals, nursing homes, and clinics.** They keep booking through IEHP's Provider Portal with a Physician Certification Statement (PCS) on file. Since a June 24, 2026 portal update, hospital and nursing facility requests ask for the appointment type, date, and time, and whether a skilled nursing or long-term care rider needs a wait-and-return trip.

## The rules on IEHP NEMT trips

IEHP's member page (as of September 2026), its PCS form (approved by the state on December 23, 2024), and its October 14, 2025 notice to transportation vendors set these rules:

| Rule | What IEHP says |
|---|---|
| Who qualifies | Members whose health condition keeps them from traveling by bus, car, taxi, or other public or private transportation |
| Paperwork | A PCS form from the member's provider before the request, good for 12 months from the transportation start date |
| Ride type | Neither IEHP nor a broker may change the ride type the provider prescribed on the PCS, unless the form checks more than one type or a new PCS arrives |
| Who requests the ride | The member by phone, or the member's doctor or facility through IEHP's portal. Since October 15, 2025, transportation vendors cannot submit requests, but they can still check a request's status |
| Booking notice | At least 5 calendar days before a routine appointment, sooner for urgent visits when rides are available |
| Help at each end | The driver helps the member from the front door to the vehicle, and from the vehicle to the door of the doctor's office |
| Extra riders | One extra passenger if the member needs help, and service animals |
| Trips outside the two counties | Booked the same way, starting with a call to IEHP |

See the [California guide](https://nemtguide.com/states/california/) for how PCS forms, ride types, and Medi-Cal enrollment work statewide, and [NEMT vs NMT](https://nemtguide.com/glossary/nemt-vs-nmt/) for the difference between the two ride types.

## How IEHP NEMT trips are billed

IEHP's transportation billing guidelines, posted May 1, 2024, list these codes. Your contract sets what you are paid for each one.

| Ride | Pickup | Mileage | No-show or cancellation | Also billable |
|---|---|---|---|---|
| Door-to-door NEMT | [T2001](https://nemtguide.com/glossary/t2001/) | A0425 | T2001 with TP | Wait time (A0420), night pickup from 7 p.m. to 7 a.m. (A0428 with UJ) |
| Wheelchair van | [A0130](https://nemtguide.com/glossary/a0130/) | A0380 | A0130 with TP | Wait time, extra attendants (A0424), night pickup |
| Gurney van, including bariatric | [T2005](https://nemtguide.com/glossary/t2005/) | A0380 | T2005 with TP | Wait time, extra attendants, night pickup |

Electronic claims for Medi-Cal and DualChoice members go to payer ID IEHP1. Paper claims go to IEHP Direct Claims, P.O. Box 4349, Rancho Cucamonga, CA 91729-4349. See [no-shows](https://nemtguide.com/glossary/no-show/) for how no-show billing works in general.

## How to join IEHP's transportation network

IEHP contracts with transportation companies as ancillary providers. Its steps as of September 2026:

1. **Enroll in Medi-Cal.** IEHP requires every network provider to enroll in the Medi-Cal program under All Plan Letter 22-013, and it ends the contract of any provider that fails or declines to enroll. Apply through the state's PAVE portal.
2. **Fill out IEHP's Letter of Interest form** for ancillary and specialty programs (version dated June 4, 2026). Its transportation section asks which Medi-Cal services you are approved for (NMT, NEMT, or both), how many sedans, wheelchair vans, and gurney vans you run, which trip management software you use, and the ZIP codes you serve.
3. **Choose your service areas** on the form: Corona, Temecula, and Hemet; High Desert; Low Desert; Mohave Valley; Palo Verde Valley; Riverside; San Bernardino Proper; and West San Bernardino.
4. **Email the form, a W-9, and proof of Medi-Cal enrollment** or of a submitted Medi-Cal application to jointhenetwork@iehp.org. IEHP says missing documents push back your contract's start date, and a completed form does not guarantee a contract.
5. **Get your local permits.** In unincorporated Riverside County, Ordinance 698 requires a county permit to run a non-emergency medical van service that picks up riders there, with at least $750,000 of public liability insurance, a licensed mechanic's safety inspection within 60 days of applying, and a county taxicab driver's permit for each driver. Applications go to the Clerk of the Board of Supervisors. Check city and San Bernardino County rules too, and see [NEMT license requirements](https://nemtguide.com/guides/nemt-license-requirements/).

For how plan-run ride programs differ from brokers, see [contracting with Medicaid health plans](https://nemtguide.com/guides/contract-with-medicaid-health-plans/).

## What transportation companies should do now

1. **Confirm your IEHP agreement** if you ran IEHP NEMT for Call the Car. Call IEHP's Transportation team at (951) 374-3441.
2. **Close out Call the Car trips** for dates of service before May 12, 2026.
3. **Keep NMT work with Call the Car.** Its subcontractor application asks for your NPI, Medi-Cal number, permits, counties, and dispatch software.
4. **Check the PCS for each rider** before you run the trip, and note when it expires.
5. **Keep your Medi-Cal enrollment current,** because IEHP ends contracts with providers who are not enrolled.
6. **Update your call sheets.** Members call IEHP for every ride now, and IEHP sends NMT calls on to Call the Car.

For a broker switch checklist, see [when a broker changes](https://nemtguide.com/guides/nemt-broker-transition/).

## Key dates

| Date | What happened |
|---|---|
| February 1, 2023 | Call the Car replaces American Logistics for IEHP member transportation |
| October 15, 2025 | Transportation vendors can no longer submit ride requests in IEHP's portal |
| April 9, 2026 | IEHP tells providers to call its Transportation Department when same-day portal requests fail |
| May 11, 2026 | IEHP announces it will manage all NEMT trips |
| May 12, 2026 | IEHP takes over NEMT, and Call the Car keeps NMT |
| June 4, 2026 | IEHP issues its current Letter of Interest form with a transportation section |
| June 24, 2026 | IEHP adds wait-and-return fields to hospital and nursing facility ride requests |

## Who to contact

- **IEHP Transportation team, for providers:** (951) 374-3441
- **IEHP Transportation Vendor line:** (877) 761-6248
- **IEHP Provider Call Center:** (909) 890-2054 or (866) 223-4347, ProviderServices@iehp.org
- **IEHP network contracting:** jointhenetwork@iehp.org
- **IEHP Member Services, for member rides:** 1-800-440-4347, TTY 1-800-718-4347
- **Call the Car, for IEHP non-medical rides:** 1-855-673-3195