BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//NEMT Guide//Events//EN
NAME:Customer Service and De-Escalating Stressful Situations with Passenge
 rs
X-WR-CALNAME:Customer Service and De-Escalating Stressful Situations with 
 Passengers
BEGIN:VEVENT
UID:customer-service-and-de-escalating-stressful-situations-with-2026-11-0
 5@nemtguide.com
SEQUENCE:0
DTSTAMP:20261006T000000Z
DTSTART:20261105T180000Z
DTEND:20261105T220000Z
SUMMARY:Customer Service and De-Escalating Stressful Situations with Passe
 ngers
LOCATION:Online (virtual class)
DESCRIPTION:Four-hour virtual course on good customer service and calming 
 upset passengers and callers before situations escalate. Useful for driver
 s and dispatchers who deal with stressed riders every day.\n\nCost: $300 C
 TAA members\, $400 non-members\n\nWho it is for: Drivers\, dispatchers\, f
 ront-line supervisors\, customer service staff\n\nEvent website: https://s
 hop.training.ctaa.org/csdesswp-4hc-november-5-2026/
URL;VALUE=URI:https://shop.training.ctaa.org/csdesswp-4hc-november-5-2026/
STATUS:CONFIRMED
END:VEVENT
END:VCALENDAR