# Verida in Washington, DC: HSCSN Rides and the Paused Medicaid Contract (2027)

Canonical URL: https://nemtguide.com/brokers/verida/district-of-columbia/ · Updated 2026-09-30

In Washington, DC, Verida arranges rides today for HSCSN, the health plan for children and young adults on SSI, and its DC provider line is 866-991-5433. Verida also won the contract to broker fee-for-service and IDD waiver rides, but a stop-work order has held it since August 6, 2026, after MTM protested, and MTM's contract is extended through December 31, 2026.

- Verida's DC Medicaid work today is HSCSN, the plan for children and young adults on SSI, booked through 866-991-5433.
- Verida's fee-for-service and IDD waiver contract has been under a stop-work order since August 6, 2026, after MTM protested the award.
- MTM's contract is extended through December 31, 2026, so companies driving MTM trips keep running and billing them.
- If Verida's contract goes ahead, it picks providers through a DHCF-approved selection plan that asks each company for a price.
- Put Verida and HSCSN on your auto and general liability policies, and hold WMATC authority before you apply.

## Verida in Washington, DC at a glance

| Fact | Details |
| --- | --- |
| What Verida runs in DC | Rides for HSCSN members now. It also holds DHCF contract CW135340 to broker fee-for-service and IDD waiver rides, under a stop-work order since August 6, 2026. |
| Why the contract is paused | MTM Health, the current broker, filed protest P-1231 with the DC Contract Appeals Board on August 5, 2026, challenging how proposals were evaluated. |
| Fee-for-service rides now | MTM Health, under a contract extension from October 1 through December 31, 2026 that the DC Council deemed approved on September 27, 2026 |
| Provider line | 866-991-5433, the same number HSCSN members call to book. Claims: 678-510-4600, press 2. |
| DC regional director | Jennifer Adkins, jadkins@verida.com, 404-357-6485, as of September 2026 |
| How to join | Request for Qualifications with Washington DC selected, plus a driver list and a vehicle list. Verida calls back if it needs more providers in your area. |
| Insurance | Verida and HSCSN as additional insureds on auto and general liability, primary and non-contributory, with 30 days notice. $1 million abuse and molestation cover, $2 million aggregate, and workers' compensation. |
| HSCSN booking | At least 24 hours ahead, not counting weekends, and up to 30 business days ahead. Same-day urgent trips need at least 3 hours notice. |
| Licenses you need first | A WMATC certificate of authority for paid trips in the Washington area. For fee-for-service work, DC Medicaid enrollment at dcpdms.com too. |

Verida, Inc. has two separate pieces of Medicaid ride work in the District of Columbia. It arranges non-emergency rides for members of Health Services for Children with Special Needs (HSCSN), and it holds contract CW135340 with the Department of Health Care Finance (DHCF) to broker rides for fee-for-service and IDD waiver members. That second contract is on hold. DC's WMATC licensing, vehicle, and driver rules are in the [DC state guide](https://nemtguide.com/states/district-of-columbia/), and Verida's other states are on the [Verida broker page](https://nemtguide.com/brokers/verida/).

## Where Verida's DC Medicaid contract stands

DHCF chose Verida to replace [MTM Health](https://nemtguide.com/brokers/mtm-health/), which has run DC's fee-for-service rides since 2012. MTM protested the award, and the District stopped work on Verida's contract the next day. The dates below come from the DC Council's records of the two contracts:

| Date | What happened |
|---|---|
| October 3, 2025 | The District issues solicitation Doc781928 for a fee-for-service NEMT broker. It closes November 19, 2025, with five proposals. Two are rejected for lacking a compliant subcontracting plan, and three are scored. |
| June 25, 2026 | The Mayor sends Verida's contract to the Council as CA26-0885: October 1, 2026 through September 30, 2027, up to $34,010,636. |
| July 6, 2026 | The Council takes no action to disapprove it, so it is deemed approved. |
| July 7, 2026 | The District's contracting officer signs it. |
| August 5, 2026 | MTM files protest P-1231 with the Contract Appeals Board, challenging the evaluation. |
| August 6, 2026 | The contracting officer issues a stop-work order on Verida's contract. |
| September 16, 2026 | The Mayor asks the Council to extend MTM's contract, CW89317, from October 1 through December 31, 2026 (CA26-1002). |
| September 27, 2026 | The MTM extension is deemed approved. |

In the extension filing, the District says it expects no decision on the protest for at least two months, and that MTM is the only contractor that has passed DHCF's readiness assessment. Verida's contract separately bars it from running trips until readiness testing is 100 percent complete and DHCF finds it ready. The date rides move depends on both. The [broker transition guide](https://nemtguide.com/guides/nemt-broker-transition/) covers what to line up before a switch.

DHCF pays its broker a fixed monthly [capitation](https://nemtguide.com/glossary/capitation/) payment for each eligible member, and the broker pays you out of it. The two contracts price that payment very differently:

| Member group | MTM extension, October 1 to December 31, 2026 | Verida contract, first year |
|---|---|---|
| Fee-for-service | $24.72 a month, about 35,000 members | $38.87 a month, about 50,000 members |
| IDD waiver | $767.91 a month, about 1,500 members | $446.87 a month, about 1,900 members |

The member counts are the District's own estimates. Neither filing sets a per-trip rate for your company. DC Medicaid's Transportation Billing Manual (June 3, 2026) has transportation providers contract with the broker directly, so your rate is whatever your broker agreement says.

## HSCSN rides Verida arranges now

HSCSN is the District's health plan for CASSIP, the Child and Adolescent Supplemental Security Income Program. It serves children and young people up to age 21 with special health care needs who receive SSI or qualify for it. As of September 2026, HSCSN tells its members to book rides with Verida, and Verida's DC provider page describes its DC network as serving HSCSN members.

These are the rules HSCSN and Verida give members, and they set the shape of your day:

| Rule | HSCSN and Verida, September 2026 |
|---|---|
| Booking | At least 24 hours ahead, not counting Saturday and Sunday, and up to 30 business days ahead |
| Same-day urgent trips | Called in at least 3 hours before the appointment. EPSDT and urgent visits can be booked the day before. |
| Call center | 866-991-5433, 6 a.m. to 6 p.m. Eastern, Monday to Friday. Urgent trips 24 hours a day. |
| Driver wait | 10 minutes past the pickup time |
| Return rides | A driver should arrive within one hour of the member's call |
| Riders | Members tell Verida at booking how many people ride and what car seats, mobility equipment, or medical equipment they need |
| Vehicles | Passenger vehicles, wheelchair vans, non-emergency ambulances, and rideshare when providers are available |
| Distance | Rides within 50 miles. Trips more than 50 miles from DC are set up through the member's HSCSN Care Manager, at least two weeks ahead. |

HSCSN covers more than doctor visits. Its ride brochure (May 2021) lists therapy visits, day programs, discharges from the emergency department or inpatient care, caregiver visits to an enrollee in the hospital, and HSCSN events. Recurring appointments become [standing orders](https://nemtguide.com/guides/nemt-standing-orders/) through the member's Care Manager, and the September 2025 enrollee handbook warns that changes made less than 24 hours ahead may not be possible.

Every HSCSN enrollee is under 21, and the enrollee handbook asks that a grown-up ride with any child under 18 and stay through the visit, so plan a seat for that adult. Ask Verida which car seats and wheelchair types it is short on before you add a vehicle. See [how to carry child passengers](https://nemtguide.com/guides/children-in-nemt/). Facilities can book through Verida's facility portal at facility.verida.com and request standing orders through a Special Services Representative.

## How to join Verida's network in DC

Start with WMATC. A paid trip with both ends in WMATC's Metropolitan District needs a WMATC certificate of authority, even a trip from one DC address to another, apart from a few exemptions such as taxicabs. The [state guide](https://nemtguide.com/states/district-of-columbia/) walks through the application, fees, and for-hire tags.

Then, as of September 2026, Verida's DC provider page sets these steps:

1. **Fill out the Request for Qualifications.** Choose "Washington DC" under "Select Your State Here" and send your driver list and vehicle list with it.
2. **Wait for the need review.** Verida checks whether the area where you are located needs another provider. If it does, it calls you for an interview.
3. **Send your documents.** Have six things ready: your business license, proof of liability coverage, each driver's credentials, a current criminal background check and motor vehicle report for each driver, and a current drug screen for each owner and each driver. The [credentialing checklist](https://nemtguide.com/templates/nemt-credentialing-checklist/) helps you gather them.

Verida's DC insurance review checks these items:

- Carriers rated A- or better, with your company's correct name and address.
- General liability with $1 million in sexual abuse and molestation coverage and a $2 million aggregate.
- Auto liability covering all owned, hired, and non-owned vehicles, with every vehicle listed on the policy.
- Verida and HSCSN named as additional insureds on both policies, each primary and non-contributory, with 30 days notice of cancellation or non-renewal.
- Workers' compensation.

Verida tells providers to get the full limits from their provider relations manager, so ask for DC's limits in writing before you buy. The WMATC limit your insurer must file is in the state guide, and [NEMT insurance requirements](https://nemtguide.com/guides/nemt-insurance-requirements/) compares other brokers.

## What the fee-for-service contract asks of providers

If Verida's contract goes ahead, it spells out how Verida builds its fee-for-service network. Verida must:

1. **Recruit providers licensed and certified by WMATC.**
2. **Sign agreements with companies already enrolled as active in DC Medicaid's NEMT program.** The contract lists them in an attachment and calls for Washington-area companies to cover return trips when a member goes outside DC for care. Enroll with DC Medicaid at dcpdms.com, as the billing manual directs.
3. **Choose through a written Transportation Provider Selection Plan** that DHCF approves and that is open to the full pool of active providers. Each company's response covers general requirements, its technical approach, and its price.
4. **Check each company before signing** its Transportation Provider Service Agreement (TPSA): no exclusion from federal or District programs, no fraud conviction or open investigation, and current licenses and background checks.
5. **Hold an orientation** for every company with a TPSA 30 days before operations start. It covers prior authorization, which members are covered, ride modes, scheduling, denials, vehicle and insurance rules, driver conduct, pickup standards, the provider manual, and the reports you send.

The contract adds its own insurance proof: a WMATC certificate of insurance kept valid for the whole TPSA term, a declarations page naming Verida as a secondary insured with at least $1.5 million in general liability, and a certificate of authority showing your insurer is registered with WMATC. Companies with two or more full-time employees also need workers' compensation.

Verida must keep these records on every company in its network, so build your files to match:

| For | What Verida keeps on file |
|---|---|
| Each vehicle | Make, model, and year. Registration, tag, and VIN. Active status in WMATC's database. Vehicle type and seating. Insurance declarations, registration permit, and vehicle stamp. Lifts and other equipment. The date, odometer reading, and result of each inspection. |
| Each driver and attendant | Full name, date of birth, Social Security number, and any alias. A DC, Maryland, or Virginia license. A three-year driving record from DC, Maryland, and Virginia police. Criminal background checks. First aid, CPR, and driver training certificates. Complaints, accidents, moving violations, and incidents. Criminal charges and parking or photo enforcement tickets once the contract starts. |

Track the driver items with the [driver file checklist](https://nemtguide.com/templates/nemt-driver-file-checklist/). The trip standards, late-trip limits, vehicle age limits, and removal rules every TPSA carries are in the state guide.

IDD waiver riders bring extra rules. The contract's safety section calls for a designated attendant on every IDD waiver ride, either from your company or chosen by the family or caregiver with the support team's approval. Under that same section, every vehicle used to carry eligible riders needs video cameras covering the driver and the passengers, with footage kept for 12 months. Drivers get added training under Department on Disability Services rules, and a DDS Service Coordinator certifies medical necessity. Verida must also accept a member's group provider as that member's only ride provider, paid through Verida. See [1915(c) waivers](https://nemtguide.com/glossary/1915c-waiver/).

Verida would pay you from its capitation under your TPSA, within 30 business days of an undisputed invoice if the TPSA sets no other terms. It must report to DHCF each month every liquidated damage it charges a provider, with the provider's name, the reason, the date, and the amount. It must also pay quarterly incentives to the providers and drivers with the best performance.

The contract keeps Verida close by. It must run a central business office inside the District, open 8 a.m. to 6 p.m. on weekdays, with at least 70 percent of its customer service staff working there during those hours. It meets with all its transportation providers at least once a quarter at a location in the District. Its DC advisory committee includes a transportation provider, a nursing home, a dialysis center, a hospital, and a member. Its call center must send you trip assignments at least 48 hours ahead when possible, and get a driver to a hospital or nursing home discharge within one hour of the call.

## What to do now

1. **Keep running MTM trips.** MTM's contract now runs through December 31, 2026. MTM's DC program manager, at its 55 M Street SE office, is at 202-263-4644 from 8 a.m. to 6 p.m. on weekdays.
2. **Call Verida's DC provider line** at 866-991-5433, or email the regional director. Ask where HSCSN needs capacity, which car seats and wheelchair types it lacks, and how it will select fee-for-service providers.
3. **Send the Request for Qualifications** with Washington DC selected and complete driver and vehicle lists.
4. **Finish WMATC and DC Medicaid enrollment.** The fee-for-service network draws from companies that hold both.
5. **Add Verida and HSCSN to your policies** as additional insureds, and ask your agent to quote $1.5 million in general liability.
6. **Build your vehicle and driver files** to match the table above, and run the [vehicle inspection checklist](https://nemtguide.com/templates/nemt-vehicle-inspection-checklist/) on each van.
7. **Watch the protest.** Check CA26-1002 and CA26-0885 on the Council's legislation site, and ask DHCF when fee-for-service rides move. If your company is DC-based, look at DSLBD certification: the contract requires Verida to subcontract 35 percent of its dollars to certified small businesses, as the state guide explains.

## Who to call about Verida in DC

As of September 2026:

| For | Contact |
|---|---|
| Verida DC provider service line | 866-991-5433 |
| Verida claims | 678-510-4600, press 2 |
| Washington DC regional director | Jennifer Adkins, jadkins@verida.com, 404-357-6485 |
| Quality assurance | 866-991-5433, option 2 |
| Facility bookings | facility.verida.com |
| HSCSN Customer Care | 202-467-2737 or 866-937-4549 |
| Fee-for-service rides until the switch | MTM Health DC program manager, 202-263-4644. Members book at 866-796-0601. |
| Verida main office | 843 Dallas Highway, Villa Rica, Georgia 30180, 678-510-4600 |

Before you call, have your WMATC certificate number, your insurance certificate, and your vehicle and driver counts ready. Ask whether Verida is adding HSCSN providers now and which ride types it needs most.

## Frequently asked questions

### Is Verida the Medicaid transportation broker in DC?

For HSCSN members, yes. For fee-for-service and IDD waiver members, not yet. The District signed contract CW135340 with Verida on July 7, 2026, then issued a stop-work order on August 6, 2026, the day after MTM Health protested the award. MTM's contract is extended through December 31, 2026. Members of DC's other managed care plans get rides through their own plans.

### When will Verida take over DC fee-for-service rides from MTM?

That depends on the Contract Appeals Board's decision on MTM's protest, P-1231, and on DHCF's readiness review. In its September 16, 2026 filing, the District said it expected no decision for at least two months. Verida's contract bars it from running trips until readiness testing is 100 percent complete and DHCF finds it ready, and it must hold its provider orientation 30 days before operations start.

### What is the Verida DC phone number?

As of September 2026, Verida's DC provider service line is 866-991-5433. HSCSN members book rides on the same number, 6 a.m. to 6 p.m. Eastern on weekdays, with option 9 for Spanish and option 2 for quality assurance. Claims questions go to 678-510-4600, press 2. The Washington DC regional director is Jennifer Adkins at jadkins@verida.com.

### How do I become a Verida provider in Washington, DC?

Get your WMATC certificate of authority first. Then fill out Verida's Request for Qualifications, choose Washington DC as your state, and send a driver list and a vehicle list. If Verida needs providers in your area, it interviews you and asks for your license, insurance, and driver checks. For fee-for-service work under the new contract, also enroll with DC Medicaid at dcpdms.com.

### What insurance does Verida require in DC?

Verida's DC page asks for insurers rated A- or better, general liability with $1 million sexual abuse and molestation coverage and a $2 million aggregate, auto liability for all owned, hired, and non-owned vehicles, and workers' compensation. Verida and HSCSN must be additional insureds on both policies, primary and non-contributory, with 30 days notice of cancellation or non-renewal. The fee-for-service contract adds $1.5 million in general liability.

### How much does Verida pay NEMT providers in DC?

Your rate is set in your agreement with Verida. DC Medicaid's billing manual has transportation providers contract with the broker directly, and Verida's fee-for-service contract sets no per-trip rate for van rides. Under the fee-for-service contract, Verida pays you from its monthly per-member payments, and within 30 business days of an undisputed invoice if your agreement names no other terms.

## Official resources

- [Verida: Washington, DC transportation providers](https://verida.com/washington-dc-providers/)
- [Verida: Request for Qualifications form](https://verida.com/provider-request-for-qualifications-form/)
- [HSCSN: Transportation services](https://hscsnhealthplan.org/enrollees/transportation-services)
- [DC Council: Verida contract record, CA26-0885](https://lims.dccouncil.gov/Legislation/CA26-0885)
- [DC Council: MTM extension record, CA26-1002](https://lims.dccouncil.gov/Legislation/CA26-1002)
- [DC Medicaid: Provider enrollment (Provider Data Management System)](https://www.dcpdms.com/)
- [WMATC: Forms (application, insurance endorsement, tariffs, vehicle list)](https://www.wmatc.gov/forms)
- [MTM Health: Washington, DC transportation](https://www.mtm-inc.net/washington-dc/)