# MTM Health in Mississippi: MississippiCAN Plan Rides (2027)

Canonical URL: https://nemtguide.com/brokers/mtm-health/mississippi/ · Updated 2026-09-30

MTM Health books non-emergency rides for members of all three MississippiCAN health plans, Magnolia Health, Molina Healthcare, and TrueCare, whose state contracts run from August 12, 2024 to August 11, 2028. It lost fee-for-service rides to Modivcare on June 8, 2024. Transportation companies sign with MTM, and its 2025 application asks for no Mississippi credential before you apply, though the Department of Health permit law still applies.

- MTM books rides for all three MississippiCAN plans, the larger side of Mississippi Medicaid, while Modivcare books fee-for-service rides.
- The plan contracts measure wait times as monthly averages for each transportation company, so your own numbers are reported to the state.
- Since July 1, 2026, rideshare can carry plan members who walk and need minimal help, while wheelchair and stretcher trips still need an enhanced vehicle.
- The MTM trip log on its Mississippi page is an old gas mileage form for fee-for-service trips through June 7, 2024.
- MTM's 2025 application names no Mississippi credential, but ask the Department of Health whether you need a permit or a registration for plan rides.

## MTM Health in Mississippi at a glance

| Fact | Details |
| --- | --- |
| Plans MTM serves | Magnolia Health, Molina Healthcare of Mississippi, and TrueCare, the three MississippiCAN plans, as of September 2026 |
| Plan contracts | August 12, 2024 to August 11, 2028. Amendment 4, effective July 1, 2026, restated all three and is listed as pending CMS approval. |
| Member ride lines | Magnolia 888-889-0605, Molina 888-597-1206, TrueCare 833-230-2050. Clinics and plan case managers use 888-597-1203. |
| Who is left out | CHIP members, nursing home and ICF/IID residents, and hospital-to-hospital ambulance transfers |
| Scheduling rule | Each plan must schedule 98% of routine requests within three business days and all of them within 10, or face damages of up to $10,000 a month |
| Driver file checks | The plan inspects your company's driver records at least every six months |
| Trip logs | Daily logs with odometer miles and scheduled and actual times, ready for the plan or DOM within five business days |
| Rideshare | Since July 1, 2026, rideshare rides for ambulatory members who need minimal help count as basic vehicle trips |
| Extra plan rides | TrueCare adds 5 trips a month to grocery stores, food banks, and Medicaid and WIC visits (2026 comparison chart) |
| Medicare work | MTM also books routine rides for UHC Dual Complete MS-V001, Wellcare Medicare, and HealthSpring members in Mississippi |

MTM Health is the ride vendor for all three MississippiCAN health plans, the managed care side of Mississippi Medicaid. Members of Magnolia Health, Molina Healthcare, and TrueCare book their rides through MTM, and MTM sends those trips to the transportation companies in its network. Members in traditional fee-for-service Medicaid ride with Modivcare instead, as [Modivcare in Mississippi](https://nemtguide.com/brokers/modivcare/mississippi/) explains. Company setup, insurance minimums, and the state's vehicle and driver rules are in the [Mississippi guide](https://nemtguide.com/states/mississippi/), and the [MTM Health guide](https://nemtguide.com/brokers/mtm-health/) covers the company in its other states.

## Which Mississippi members MTM books rides for

The Division of Medicaid (DOM) contracts with three coordinated care organizations, and each plan hires its own ride vendor. DOM's covered services page lists MTM for all three as of September 2026:

| Plan | Member ride line (booking and late rides) | Transportation complaints | Extra rides in the 2026 comparison chart |
|---|---|---|---|
| Magnolia Health | 888-889-0605 | 866-912-6285 | None listed. Its rewards card can help pay for transportation. |
| Molina Healthcare of Mississippi | 888-597-1206 | 844-809-8438 | Lists unlimited rides to medical appointments among its extras |
| TrueCare | 833-230-2050, for all rides and concerns | 833-230-2050 | 5 trips a month to grocery stores, food banks, Medicaid and WIC visits, and community events |

Plan members far outnumber the fee-for-service members who can use rides. The state's PEER Committee counted an average of 412,143 MississippiCAN members a month in fiscal 2024, when the fee-for-service ride program had 141,254 eligible members in April 2024. The plans have changed since: UnitedHealthcare Community Plan ran fiscal 2025 on an emergency contract and is not one of the three plans members can pick in the 2026 open enrollment.

Some riders never reach MTM through a plan. The plan contracts leave out CHIP members, residents of nursing facilities and ICF/IID homes, and hospital-to-hospital ambulance transfers. Family Planning Waiver, QMB, SLMB, QWDI, and QI-1 members are not eligible for rides.

MTM has a long history in the state. It ran the fee-for-service program from July 2014 until Modivcare took over on June 8, 2024, and in 2018 it described a Jackson business office, 48 transportation providers, and about 750 vehicles. The plan work is the part it kept.

## What the plan contracts require of MTM and your company

DOM's contracts with Magnolia Health (8200074450), Molina Healthcare (8200074439), and TrueCare (8200074451) run from August 12, 2024 to August 11, 2028. Amendment 4, effective July 1, 2026, restated each one in full, and DOM's contract page lists it as pending CMS approval. Exhibit E of each contract sets the ride rules, and it opens by requiring every plan to follow Part 201, the same Medicaid rule the fee-for-service program uses.

The plan answers to DOM, so these rules flow down to MTM and to you:

- **Booking and scheduling.** Members call at least three business days ahead. The plan must authorize and schedule 98% of routine requests within three business days and all of them within 10, or it faces damages of up to $10,000 a month for each standard missed.
- **Your notice.** The plan tells you about a trip at least two business days ahead when it can, and one business day at minimum, except for urgent and high-risk trips.
- **High-risk trips.** Mental health, cardiac, pulmonary, chemotherapy or radiation, diabetic complications, dialysis, a parent or caregiver visiting an inpatient critical care unit, high-risk pregnancy, newborn and prenatal visits, transplant care, life-sustaining wound care, and vision-threatening eye injuries get their own handling.
- **Missing paperwork.** If a member's information is not in by the plan's deadline, the ride is denied, except for chemotherapy, dialysis, and high-risk pregnancy, which run as single trips while the standing order is set up. Standing orders are rechecked with the doctor at least every 90 days.
- **Riders on board.** One adult attendant may ride along. A member who is the only caregiver of minor children can bring them, but the plan supplies no car seats, and no child rides without a needed one.
- **Rides home after an emergency.** When a member reaches the hospital by emergency ambulance and can go home in an ambulatory or wheelchair vehicle, the plan arranges that one-way ride, with up to one attendant.

The wait standards are averages per company. Each month, the plan reports average waits for each transportation company: no more than 15 minutes at home, 30 minutes for a scheduled return, 60 minutes for a [will-call](https://nemtguide.com/glossary/will-call-trip/), and three hours after a [hospital discharge](https://nemtguide.com/guides/hospital-discharge-transportation/). Your own averages are what the state sees.

Magnolia's 2025 member handbook adds what members are told to expect from you. Members can book up to two months ahead, and the transportation company calls the member with the pickup time and its phone number. Members are told to be ready 60 minutes before pickup, and the driver may come to the door but not into the home.

### Your paperwork under the plan contracts

The plan checks you directly, not only through MTM:

| Check | What the contracts require |
|---|---|
| Driver files | The plan inspects your driver records at least every six months |
| Trip logs | Daily logs with date, driver name and signature, member name and signature, VIN or other ID on file, trip number, mode, scheduled and actual times in military time, odometer miles, and destination. Produce them within five business days of a request. |
| Validation calls | At least 6% of ride requests a month get a call to the clinic, 3% before the ride and 3% after, and failures are reported to DOM by company |
| Network notice | A plan that turns your company down must say why in writing, and DOM gets 15 days' notice before a plan ends a company's contract |

Your agreement follows a model contract DOM approves. It must cover your pay, service area, trip standards, and an appeal and dispute process. If the plan defaults without curing it and your agreement ends, the agreement passes to DOM or its agent at the same rates. The plans must also line up bariatric capacity in each area, so tell MTM if you can carry heavier riders (see [bariatric transportation](https://nemtguide.com/guides/bariatric-transportation/)).

## Rideshare now counts as a basic vehicle on plan trips

Amendment 4 added a clause that matters to sedan companies. From July 1, 2026, the basic vehicle mode in all three plan contracts includes transportation network company rides for members who are ambulatory and need minimal assistance. The rideshare driver may use a private car but must meet every other condition the contract sets for a basic vehicle driver and vehicle. Gas mileage reimbursement now expressly excludes those rides.

State law allows for it. Section 41-55-71, as amended effective July 1, 2025, exempts rides for members who walk and need minimal help from the section's permit rules when a licensed [transportation network company](https://nemtguide.com/glossary/transportation-network-company/), or a contract carrier permitted under Section 77-7-49 and working under contract, provides them.

What stays with van companies is the work rideshare cannot take: wheelchair and stretcher trips in an enhanced vehicle, and riders who need more than minimal help. If most of your plan trips are sedan runs for members who walk, ask MTM how it plans to use rideshare on your routes.

## The MTM trip log in Mississippi

The trip log on MTM's Mississippi page is for members, not companies: the gas mileage reimbursement log for trips under the old fee-for-service program dated June 7, 2024 or earlier. Those logs were due within 60 days of the trip, so the window has closed. Questions about old mileage claims still go to 888-513-0703, and complaints about rides dated June 7, 2024 or earlier go to 866-436-0457.

Plan members who drive themselves have a mileage program too, since every plan contract requires one, and Magnolia's handbook lists gas reimbursement among the ways MTM gets members to care. Your company's trip log is the daily log in the table above, with odometer miles on every trip. Our [trip log template](https://nemtguide.com/templates/nemt-trip-log-template/) covers those fields.

## How to join MTM for Mississippi plan trips

MTM's onboarding runs in six steps, each with a network representative: the application, an interview, contracting, credentialing, training, and your first trip. Its 2025 application requires a state credential up front in states such as Kansas, Illinois, Texas, and Virginia, and asks for none in Mississippi.

The Department of Health step still needs an answer. Section 41-55-71 counts rides by health plans that contract with DOM as NEMT service, and its permit exemption is written for a company under contract with a broker "providing NEMT services for the Division of Medicaid." Before your first plan trip, ask the department in writing whether MTM's certification covers you or you need a permit per vehicle (the [Mississippi guide](https://nemtguide.com/states/mississippi/) has its contacts and fees).

MTM's standard agreement terms for GPS, pay, filing limits, and insurance floors are in the [MTM Health guide](https://nemtguide.com/brokers/mtm-health/). Get the Mississippi insurance limits and your rate from your network representative before you buy a policy. For how plan contracting works in general, see [contracting with Medicaid health plans](https://nemtguide.com/guides/contract-with-medicaid-health-plans/).

## MTM's Medicare rides in Mississippi

Some Medicare Advantage plans sold in Mississippi also send their ride benefit through MTM:

| Plan | Ride benefit | MTM line |
|---|---|---|
| [UHC Dual Complete](https://nemtguide.com/health-plans/uhc-dual-complete/) MS-V001 (H5008-016) | 24 one-way routine trips a year in 2026, to approved places such as medical visits, gyms, and pharmacies | 844-525-2346 |
| [Wellcare](https://nemtguide.com/health-plans/wellcare-medicare-advantage/) Medicare, Mississippi | Transportation through MTM on the January 2026 provider guide | 888-889-0551 |
| [HealthSpring](https://nemtguide.com/health-plans/healthspring-medicare-advantage/) Medicare Advantage | MTM became the sole ride vendor on March 1, 2026 | 866-214-5126, the same booking line members used before the switch |

These trips follow each plan's own limits, not Medicaid's. See the [HealthSpring switch](https://nemtguide.com/news/healthspring-mtm-medicare-rides/) for how that move worked.

## Who to call for MTM work in Mississippi

| For | Contact |
|---|---|
| Joining the network | MTM's online provider application and your network representative |
| Magnolia Health member rides | 888-889-0605 |
| Molina Healthcare member rides | 888-597-1206 |
| TrueCare member rides | 833-230-2050 |
| Clinics, hospitals, and plan case managers | 888-597-1203 |
| TrueCare provider services | 833-230-2174 |
| Old fee-for-service complaints and mileage claims | 866-436-0457 and 888-513-0703 |
| Plan disputes that stall | MTM first, then the plan. DOM asks providers to finish the plan's review and appeal process before using its managed care provider inquiry form. |

## What to do first

1. **Apply to MTM** and ask which plans, counties, and vehicle types it needs most in your area.
2. **Ask the Department of Health** in writing whether plan trips need a permit for your vehicles or a registration.
3. **Build driver files** that pass a check every six months, and keep daily trip logs with odometer miles.
4. **Price your rate** around the distances in your area and the three-hour discharge standard before you sign.
5. **Add a wheelchair or stretcher vehicle** if you can, since rideshare now competes for ambulatory plan trips.
6. **Visit the dialysis centers and clinics** that book through 888-597-1203 (see [dialysis transportation](https://nemtguide.com/guides/dialysis-transportation/)).
7. **Sign with Modivcare too** if you want fee-for-service riders, since each broker covers a different group of members.

## Frequently asked questions

### What is MTM's phone number in Mississippi?

It depends on the plan. Magnolia Health members book and report late rides at 888-889-0605, Molina Healthcare members at 888-597-1206, and TrueCare members at 833-230-2050. Clinics, hospitals, and plan case managers use 888-597-1203. For rides dated June 7, 2024 or earlier under the old fee-for-service program, MTM takes complaints at 866-436-0457 and mileage questions at 888-513-0703.

### Does MTM still have the Mississippi Medicaid contract?

For health plan members, yes. MTM books rides for Magnolia Health, Molina Healthcare, and TrueCare, the three MississippiCAN plans, as of September 2026. It lost the separate fee-for-service contract, which it had run since July 2014, when Modivcare took over on June 8, 2024. Members in traditional Medicaid now book with Modivcare at 866-331-6004.

### What is the MTM trip log in Mississippi?

The trip log on MTM's Mississippi page is the gas mileage form for members who drove themselves under the old fee-for-service program, for trips on or before June 7, 2024. Those logs were due within 60 days of the trip, to payme@mtm-inc.net or fax 888-513-1610. A transportation company's record for plan trips is its daily trip log, which the plan contracts require for every ride.

### How do I become an MTM provider in Mississippi?

Apply on MTM's provider onboarding page. A network representative interviews you, then you sign MTM's agreement, send your credentials, complete training, and run a first trip. MTM's 2025 application lists no Mississippi credential you must hold first, unlike Kansas or Illinois. Your drivers and vehicles must still meet Mississippi's Part 201 rules, and the plan checks your driver files every six months.

### Can rideshare drivers take MTM plan trips in Mississippi?

Yes, for some members. Amendment 4 to each MississippiCAN contract, effective July 1, 2026 and listed as pending CMS approval, counts transportation network company rides as basic vehicle trips for members who can walk and need minimal help. The driver may use a private car but must meet every other basic vehicle rule. Wheelchair and stretcher members still need an enhanced vehicle.

### When do the Mississippi health plan contracts end?

The coordinated care contracts with Magnolia Health, Molina Healthcare, and TrueCare run from August 12, 2024 to August 11, 2028. MTM's own agreements are with the plans, so ask your network representative how its terms line up with those dates. Members can switch plans each year from October 1 to December 15, with changes starting January 1.

## Official resources

- [MTM Health: Apply to join the transportation provider network](https://www.mtm-inc.net/driverswanted/)
- [Mississippi Division of Medicaid: Covered services and plan ride lines](https://medicaid.ms.gov/medicaid-coverage/covered-services/)
- [Mississippi Division of Medicaid: MississippiCAN and CHIP contracts](https://medicaid.ms.gov/programs/managed-care/11081-2/)
- [Mississippi Division of Medicaid: 2026 MississippiCAN comparison chart (PDF)](https://medicaid.ms.gov/wp-content/uploads/2026/08/2026-MSCAN-Comparison-Chart.pdf)
- [Mississippi Division of Medicaid: Title 23, Part 201, Transportation Services](https://medicaid.ms.gov/wp-content/uploads/2026/07/Title-23-Part-201-Transporation-Services.eff-8.1.26.pdf)
- [Mississippi State Department of Health: NEMT permits and fees](https://msdh.ms.gov/page/47,0,435.html)