# MTM Health in Arizona: AHCCCS Plan Rides Through MTM, MTBA, and Veyo (2027)

Canonical URL: https://nemtguide.com/brokers/mtm-health/arizona/ · Updated 2026-10-02

Most AHCCCS plan members in Arizona get their rides through MTM Health. Arizona Complete Health, UnitedHealthcare Community Plan, Health Choice, and Molina Complete Care name MTM, its MTBA unit, or MTM/Veyo as their ride vendor, and Banner sends clinics to MTM's ride portal. To drive these trips, register with AHCCCS as provider type 28, then apply to MTM's network and finish any plan credentialing.

- Five of Arizona's six AHCCCS Complete Care plans point members or clinics to MTM, so MTM's network is the way to most plan members' rides.
- In the five northern counties, both acute care plans name MTM, and all three acute plans in southern Arizona point members or clinics to it.
- Through MTBA and Veyo, MTM brings its own vehicles, a Phoenix and Tucson taxi company, and VeyoRide drivers to Arizona.
- AHCCCS registration as provider type 28 comes before any MTM or plan contract.
- Arizona Complete Health requires its subcontracted ride companies to be credentialed with both the plan and MTM.

## MTM Health in Arizona at a glance

| Fact | Details |
| --- | --- |
| Plans that point to MTM | Arizona Complete Health, UnitedHealthcare Community Plan, Blue Cross Blue Shield of Arizona Health Choice, and Molina Complete Care name MTM in their manuals or member pages. Banner University Family Care sends clinics to MTM's portal. |
| Members in those plans | 1,069,747 in September 2026, about three in four AHCCCS acute care plan members |
| Other members | Mercy Care names no broker and contracts ride companies through its own Network Management team. AHCCCS pays fee-for-service trips, such as American Indian Health Program rides, directly. |
| MTM's Arizona brands | MTBA, bought July 1, 2023, with its AAA Cab taxis in Phoenix and Tucson, Veyo, bought in August 2022, and VeyoRide independent drivers |
| First step | Register with AHCCCS as provider type 28: a high risk type with a site visit, fingerprints, and a $750 enrollment fee in 2026 |
| How to join MTM | Apply on MTM's Join Our Network page. MTM calls back where it needs providers and keeps your file where it does not. |
| Booking notice | From October 1, 2026, a plan may require no more than three calendar days of notice, with exceptions such as dialysis and discharges |
| On-time target | Under Arizona Complete Health's AHCCCS contract, 95 percent of pickups and drop-offs on time each quarter, no arrival over an hour early, and no wait over an hour after treatment |
| Plan contracts | AHCCCS Complete Care contracts run through September 30, 2027, and a 2025 state law extends them through September 30, 2028. |

Arizona has no statewide Medicaid ride broker. Each AHCCCS health plan buys rides its own way, and most of them now point to MTM Health, which owns two companies that held Arizona plan contracts before it: Veyo and Medical Transportation Brokerage of Arizona (MTBA). Provider type 28 registration, the ADOT Vehicle for Hire permit, the fee schedule, and the trip report rules are in the [Arizona state guide](https://nemtguide.com/states/arizona/), and MTM's other states and its general network rules are on the [MTM Health page](https://nemtguide.com/brokers/mtm-health/). This page sorts out which Arizona plans run through MTM, under which name, and what that means for a company that wants their trips.

## Which Arizona plans send rides to MTM

AHCCCS has six AHCCCS Complete Care (ACC) plans for acute care. As of 2026, five of them point members or clinics to MTM, or a company MTM owns, in their own manuals, member pages, or provider sites. AHCCCS's count for September 2026 shows how many members each one has:

| Health plan | Members, September 2026 | How members book a ride |
|---|---|---|
| Arizona Complete Health | 339,950 | Member Services, 1-888-788-4408, transportation option |
| UnitedHealthcare Community Plan | 309,518 | MTM, 1-888-889-0358 |
| Banner University Family Care | 209,736 | Customer Care, 800-582-8686, transportation option |
| Health Choice | 176,252 | MTM, 602-386-2447 or 800-322-8670 |
| Molina Complete Care | 34,291 | MTM/Veyo, 833-474-5060 |

Together the five have 1,069,747 members, about three in four of the 1,404,311 people in AHCCCS acute care plans. Each plan describes its link to MTM in its own words:

- **Arizona Complete Health.** It made MTBA its only NEMT vendor on October 1, 2021, dropping Veyo, before MTM owned either. Its prior authorization pages now say transportation is handled by "MTM (formerly MTBA)." It is the only ACC plan in all 15 counties, and its own rules are on the [Arizona Complete Health page](https://nemtguide.com/brokers/arizona-complete-health/).
- **UnitedHealthcare Community Plan.** Its care provider manual for 2027, issued in September 2026, covers ACC members, ALTCS members who are elderly or physically disabled, and members with developmental disabilities. It sends all of them to MTM at 1-888-889-0358, asks for three calendar days of notice, lists MTM's scheduling hours as weekdays from 6 a.m. to 7 p.m. Arizona time, and lets clinics book in MTM's portal.
- **Health Choice.** Blue Cross Blue Shield of Arizona Health Choice names MTM as its NEMT broker in section 3.13 of its provider manual, revised March 13, 2026, with member lines 602-386-2447 and 800-322-8670 (option 2, then option 1). Rides to behavioral health visits may be set up by the member's behavioral health home instead.
- **Molina Complete Care.** Its member page, as of May 2026, says Molina partners with "MTM/Veyo." Members book weekdays from 8 a.m. to 6 p.m., three business days ahead, for trips in the current or next month. Urgent trips such as discharges, dialysis, cancer treatment, and surgery are handled the same day within a one-hour window, and members under 18 ride with an adult 21 or older.
- **Banner University Family Care.** Members book through Banner's Customer Care Center at least 72 hours ahead. Banner's provider site sends clinics to MTM Link to request, change, and cancel their patients' rides and see where the driver is, with a guide dated August 2024. Banner's 2027 member handbook and July 2026 provider manual name no vendor, so ask Banner which one carries its members. Banner also credentials NEMT vendors and transportation companies itself, which its manual says can take up to 90 days.

Mercy Care, the sixth ACC plan, with 285,876 members, does not name its broker. An AHCCCS letter of September 2025 refers only to "the NEMT broker" behind its ride line, and Mercy Care contracts transportation companies through its own Network Management team; see [Mercy Care transportation](https://nemtguide.com/health-plans/mercy-care-arizona/). Fee-for-service members, including the 92,629 people in the American Indian Health Program in September 2026, sit outside the plans altogether. AHCCCS pays registered companies directly for their trips and requires prior authorization for trips over 100 miles.

## Where MTM's plans cover

The plan map in AHCCCS's list revised June 30, 2026 shows why MTM matters most outside the Phoenix area:

- **North: Apache, Coconino, Mohave, Navajo, and Yavapai counties.** Both acute care plans there, Arizona Complete Health and Health Choice, name MTM. UnitedHealthcare, also an MTM plan, covers the area's ALTCS members who are elderly or physically disabled.
- **South: Cochise, Graham, Greenlee, La Paz, Pima, Santa Cruz, and Yuma counties, plus Pinal ZIP codes 85542, 85192, and 85550.** The acute care plans are Arizona Complete Health, Banner, and, in Pima County, UnitedHealthcare, and all three point members or clinics to MTM.
- **Central: Maricopa, Gila, and the rest of Pinal County.** All six plans compete here, so a Phoenix company that wants Mercy Care members as well needs a second contract.

AHCCCS pays its own fee-for-service trips that start outside the Phoenix and Tucson metro areas at separate rural rates, billed with the TN modifier, but MTM pays what your agreement says. See [Arizona's rural mileage rate](https://nemtguide.com/news/arizona-rural-nemt-mileage-rate/) for the current fee schedule figure. Any trip that picks up or drops off on a reservation also needs that tribe's business license on file with AHCCCS, which the [state guide](https://nemtguide.com/states/arizona/) explains.

## What MTM already runs in Arizona

MTM is not only a broker here. When it bought MTBA, the purchase closing July 1, 2023, MTBA had been running since 1987 and carried about one million trips a year with more than 600 vehicles and 700 drivers. It also ran taxis in Phoenix and Tucson through AAA Cab Services, and MTBA's leader stayed on as general manager.

MTM bought Veyo in August 2022, and Veyo recruits MTM's VeyoRide drivers: independent contractors who drive their own cars. MTM's April 1, 2026 update lists Arizona among the eight states where VeyoRide was serving Medicaid and Medicare members, and says MTM can send last-minute discharges, will-call returns, and surges in demand to those drivers with real-time incentives. AHCCCS Policy 310-BB lets transportation network companies serve members only through a broker.

That gives MTM its own vehicles, taxis in Phoenix and Tucson, and independent drivers alongside the companies it subcontracts. When you apply, ask MTM which counties and vehicle types it is short on, such as wheelchair and stretcher vans, and say plainly what you can cover. See [NEMT vs rideshare](https://nemtguide.com/guides/nemt-vs-rideshare/) for how rideshare drivers and NEMT companies split the work.

## How to get MTM trips in Arizona

1. **Register with AHCCCS first.** Every NEMT company, plan work or not, registers as provider type 28, a high risk type. That means the owner's state NEMT course, a site visit, fingerprints, and the $750 enrollment fee for calendar 2026. The [state guide](https://nemtguide.com/states/arizona/) walks through the portal.
2. **Apply to MTM.** Use the Join Our Network form on MTM's service providers page. MTM says that where it needs providers you hear back quickly, and where it does not, it keeps your information and calls when an opening comes up.
3. **Expect a plan to credential you too.** Arizona Complete Health's manual says any subcontracted transportation provider must be credentialed with both the plan and its broker, and Banner credentials transportation companies through the Arizona Association of Health Plans application. The insurance limits that application asks for are on the [Arizona Complete Health page](https://nemtguide.com/brokers/arizona-complete-health/).
4. **Bill MTM under your agreement.** Arizona Complete Health's manual has companies under a direct contract with its broker bill trips and loaded miles as that agreement sets out, with the AHCCCS Daily Trip Report and full pickup and drop-off addresses on every claim. See the AHCCCS daily trip report.

## The rules the plans hold MTM to

Each plan's AHCCCS contract sets the trip standard, and the plan audits its ride vendor against it, which in practice means auditing your trips. Arizona Complete Health's contract, as amended October 1, 2026, has members arrive no more than an hour early and wait no more than an hour after treatment, and it sets a target of 95 percent of pickups and drop-offs on time each quarter. The [Arizona Complete Health page](https://nemtguide.com/brokers/arizona-complete-health/) has the full list. Banner's and Health Choice's manuals set the same one-hour limits, and Molina's page gives MTM/Veyo up to 60 minutes from a member's call to pick up a will-call return. See [managing will-call trips](https://nemtguide.com/guides/managing-will-call-trips/).

Booking notice changed on October 1, 2026. Policy 310-BB now lets a plan require no more than three calendar days of notice, makes it try to fill shorter requests, and requires exceptions such as dialysis, chemotherapy, and hospital discharges. The plans still word it their own way: UnitedHealthcare asks for three calendar days, Arizona Complete Health for three days, Banner for 72 hours, and Molina's page in May 2026 for three business days. Check what each plan's call center asks for now.

## Contracts and changes to watch

The ACC contracts run through September 30, 2027, and Arizona's SB 1741 of 2025, Section 22, requires AHCCCS to extend every ACC and ACC-RBHA contract one more year, through September 30, 2028. A plan that changes its transportation vendor must submit the change to AHCCCS as a material change to business operations under that contract. Vendors have changed before: Arizona Complete Health swapped Veyo for MTBA in 2021. Plans change too. Care1st's northern members moved to Arizona Complete Health on October 1, 2024, and AHCCCS's September 2026 count shows Care1st with no members, so treat any old Care1st ride line as gone.

MTM also picked up Medicare work in 2026. HealthSpring moved its Medicare Advantage rides from Modivcare to MTM on March 1, 2026; [HealthSpring transportation](https://nemtguide.com/health-plans/healthspring-medicare-advantage/) lists which plans include rides.

## Who to call

Member ride lines are in the plan table above. For your company, as of September 2026:

| For | Contact |
|---|---|
| Joining MTM's network | Join Our Network form on MTM's service providers page |
| MTM Link training for clinics | MTM community outreach, co-az@mtm-inc.net (Banner's August 2024 guide) |
| Arizona Complete Health claims and provider questions | Provider Engagement, 866-796-0542 |
| UnitedHealthcare Community Plan provider services | 1-800-445-1638 for ACC and DDD, 1-800-293-3740 for ALTCS EPD |

## What to do first

1. **Start AHCCCS registration** as provider type 28, since no plan or MTM contract can pay you without it.
2. **Pick your counties.** North and south, the acute care plans all point to MTM. In Maricopa, Gila, and most of Pinal, plan to approach Mercy Care as well.
3. **Apply to MTM** and name the vehicle types and counties you can cover.
4. **Prepare the plan application** that Arizona Complete Health and Banner use, with your vehicle maintenance schedule and car seat records.
5. **Set dispatch for the one-hour rules:** no arrival more than an hour early, and a ride home within an hour of the member's call.
6. **Mark September 30, 2028,** the end of the extended plan contracts, when the plan lineup, and with it the ride vendors, can change.

## Frequently asked questions

### Does MTM handle AHCCCS rides in Arizona?

For most plan members, yes. In their 2026 manuals and pages, Arizona Complete Health, UnitedHealthcare Community Plan, Health Choice, and Molina Complete Care name MTM, or MTM/Veyo, as their ride vendor, and Banner's provider site sends clinics to MTM Link to book and track rides. Mercy Care does not name its broker and contracts companies through its own Network Management team. AHCCCS pays registered companies directly for fee-for-service members.

### What is MTM's phone number in Arizona?

It depends on the plan. UnitedHealthcare Community Plan members call MTM at 1-888-889-0358, Molina Complete Care members call MTM/Veyo at 833-474-5060, and Health Choice members call 602-386-2447 or 800-322-8670, option 2, then option 1. Arizona Complete Health members call 1-888-788-4408 and Banner University Family Care members call 800-582-8686, choosing the transportation option.

### Is MTBA part of MTM Health?

Yes. MTM Health closed its purchase of Medical Transportation Brokerage of Arizona (MTBA) on July 1, 2023. MTBA, founded in 1987, ran about one million trips a year with more than 600 vehicles and 700 drivers, plus AAA Cab Services taxis in Phoenix and Tucson. Arizona Complete Health's provider pages now say its transportation is handled by MTM, formerly MTBA.

### Is Veyo the same as MTM in Arizona?

Veyo has been part of MTM Health since August 2022. Molina Complete Care's member page calls its ride vendor MTM/Veyo. MTM also recruits VeyoRide drivers, independent contractors with their own cars, through Veyo, and its April 2026 update lists Arizona among the eight states where VeyoRide was serving members.

### How do I become an MTM provider in Arizona?

Register with AHCCCS as provider type 28 first: the owner takes the state NEMT course, and the company pays the $750 enrollment fee for 2026 and passes a site visit and fingerprint checks. Then apply on MTM's Join Our Network page. Expect plan credentialing too, since Arizona Complete Health requires subcontracted ride companies to be credentialed with both the plan and MTM.

### How far ahead do Arizona members book MTM rides?

Under AHCCCS Policy 310-BB as revised for October 1, 2026, a plan may require no more than three calendar days of notice, must try to fill shorter requests, and must make exceptions for dialysis, chemotherapy and radiation, discharges, prenatal care, and other urgent visits. UnitedHealthcare asks for three calendar days and Banner for 72 hours. Molina's member page in May 2026 asked for three business days and took bookings for the current or next month.

## Official resources

- [MTM Health: Join the transportation provider network](https://www.mtm-inc.net/service-providers/)
- [AHCCCS: Provider type 28 registration packet (PEP-111.28)](https://www.azahcccs.gov/PlansProviders/Downloads/ProviderRegistration/Non-EmergencyTransportationProvider.pdf)
- [AHCCCS: Available health plans by county](https://www.azahcccs.gov/Members/Downloads/Resources/ENGLISH_HealthPlanList.pdf)
- [AHCCCS: Policy 310-BB, Transportation](https://www.azahcccs.gov/shared/Downloads/MedicalPolicyManual/300/310-BB.pdf)
- [Banner Health Plans: MTM Link for clinics](https://www.bannerhealth.com/bhpprovider/resources/mtm-link)
- [Arizona Complete Health: Become a provider](https://www.azcompletehealth.com/providers/become-a-provider/potential-provider-application.html)