# Modivcare in Maine: Regions, Contract Rules, and How to Join (2027)

Canonical URL: https://nemtguide.com/brokers/modivcare/maine/ · Updated 2026-09-30

Modivcare arranges MaineCare rides in six of Maine's eight regions from its South Portland office, and on August 4, 2026 the state's high court upheld its award for the two regions Penquis runs. To get its trips, send its provider form, pass its inspection, and sign its service agreement. Maine's 2023 bid also requires an audio and video camera and at least $400,000 of auto coverage in each vehicle.

- Modivcare runs MaineCare rides everywhere but Kennebec, Somerset, Piscataquis, and most of Penobscot County, and it holds the court-upheld award for those four as well.
- Maine's 2023 bid sets rate floors of $0.48 a mile for transportation companies and $1.54 a mile for wheelchair vans. Everything above that is negotiated.
- Maine's 2023 bid requires an audio and video camera and at least $400,000 of auto coverage in every vehicle, more than state law asks of a sedan or minivan.
- Aroostook and Downeast Maine ran on a handful of companies in 2023, while York County drew the most rider complaints in spring 2026.
- Clinics can ask Modivcare for your company by name, and standing orders for dialysis and treatment are the steadiest work.

## Modivcare in Maine at a glance

| Fact | Details |
| --- | --- |
| Regions it runs | Regions 1, 2, 5, 6, 7, and 8 on the state's July 1, 2026 list: Aroostook, Washington, Hancock, Waldo, Knox, Lincoln, Sagadahoc, Cumberland, Androscoggin, Franklin, Oxford, and York counties, plus Patten |
| Still with Penquis | Kennebec, Somerset, Piscataquis, and Penobscot outside Patten, under agreements extended through December 31, 2026. The court upheld Modivcare's award for them on August 4, 2026. |
| Maine office | 500 Southborough Drive, Suite LL6, South Portland, ME 04106. Office line 1-866-356-8101, on its MaineCare no-show policy updated March 2026. |
| Facility line | 1-877-659-1305 for clinics, dialysis units, and hospitals in every region, fax 1-877-637-9091 |
| What Maine pays it | A set amount per member each month, set by an independent actuary. Its five regions came to $42,918,549 from July 1, 2025 to June 30, 2026. |
| Rate floor for you | Maine's 2023 bid sets the least a broker may pay: $0.48 a mile for a transportation company and $1.54 a mile for a wheelchair van |
| Vehicle rules | Under Maine's 2023 bid: an audio and video camera, at least $400,000 combined single limit auto coverage, a safety kit, and the broker's own yearly inspection on top of the state sticker |
| Results, April to June 2026 | 101,657 trips a month, 92.54% on time against an 85% standard, and 0.25% missed trips, in the state's quarterly report |
| Next rebid | State filings from July 2026 plan the next contract to start July 1, 2036 |

Modivcare Solutions, LLC, formerly LogistiCare, has arranged MaineCare rides since 2013, when it opened its first Maine office in Kennebunk for Region 8. It now works from South Portland, where it books rides, checks each one against MaineCare's covered services, and sends it to a transportation company or taxi, a rideshare, a bus pass, or a family driver paid by the mile. Company setup, for-hire registration, insurance minimums, and the Section 113 driver rules are in the [Maine guide](https://nemtguide.com/states/maine/), and Modivcare's other states are in our [Modivcare guide](https://nemtguide.com/brokers/modivcare/).

## Which Maine regions Modivcare covers

The state's broker list, updated July 1, 2026, names Modivcare for 12 of Maine's 16 counties plus the town of Patten. Modivcare's own Maine pages sort them into six regions, each with a ride line and a Ride Assist line for late rides and [will-call](https://nemtguide.com/glossary/will-call-trip/) returns:

| Region | Area | Ride line | Ride Assist |
|---|---|---|---|
| 1 | Aroostook County, plus Patten and Danforth | 1-855-608-5174 | 1-855-608-5175 |
| 2 | Washington and Hancock counties, except Danforth | 1-855-608-5176 | 1-855-608-5177 |
| 5 | Waldo, Knox, Lincoln, and Sagadahoc counties, plus Brunswick and Harpswell | 1-877-659-1308 | 1-877-659-1308 |
| 6 | Cumberland County, except Brunswick and Harpswell | 1-855-608-5178 | 1-855-608-5179 |
| 7 | Androscoggin, Franklin, and most of Oxford County | 1-855-608-5180 | 1-855-608-5181 |
| 8 | York County, plus Brownfield, Denmark, Fryeburg, Hiram, Lovell, Porter, Stoneham, Stow, and Sweden | 1-877-659-1302 | 1-877-659-1303 |

Modivcare's 2023 MaineCare member brochure lists the Ride Assist lines, and its June 2026 guide for Region 5 facilities gives 1-877-659-1308 for delayed rides there. Clinics, dialysis units, and hospitals in every region book on one facility line, 1-877-659-1305, or fax trip forms to 1-877-637-9091. Region 5 is the newest: [Modivcare took over the midcoast on July 1, 2026](https://nemtguide.com/news/maine-midcoast-modivcare/).

### The four counties still with Penquis

On the same list, Penquis CAP still arranges rides in Kennebec, Somerset, Piscataquis, and Penobscot County outside Patten. Maine awarded those two regions, 3 and 4, to Modivcare in 2023, and the state's high court upheld the awards and lifted its stay on August 4, 2026 (2026 ME 79). The state had extended Penquis's agreements through December 31, 2026 while the case was pending, and its provider bulletins had named no switch date by late September 2026.

In the midcoast, the state's bulletin came on June 24, one week before the switch. If you drive in the Penquis counties, keep running Penquis trips and apply to Modivcare now. See [the court ruling](https://nemtguide.com/news/maine-court-upholds-modivcare/), our Penquis guide, and [how to get through a broker change](https://nemtguide.com/guides/nemt-broker-transition/).

## What Maine pays Modivcare, and the least it can pay you

Maine pays Modivcare a set amount for each member each month, a [capitation](https://nemtguide.com/glossary/capitation/) rate that an independent actuary sets under federal rules, Deloitte as of September 2025. Every ride, mileage check, meal, and hotel night comes out of that money, and Modivcare keeps or loses the difference. DHHS said in its 2023 bid answers that rates come out in late April or early May for the fiscal year starting July 1, and that a broker cannot propose or change them.

The state's agreements for July 1, 2025 to June 30, 2026 are numbered by region, and they show how much money each region carries:

| Region | Broker that year | Agreement amount |
|---|---|---|
| 1 | Modivcare | $7,424,026 |
| 2 | Modivcare | $6,579,861 |
| 3 | Penquis | $13,239,361 |
| 4 | Penquis | $13,798,405 |
| 5 | Waldo CAP | $11,373,471 |
| 6 | Modivcare | $8,018,251 |
| 7 | Modivcare | $13,027,253 |
| 8 | Modivcare | $7,869,158 |

Modivcare's five regions came to $42,918,549 that year. It added Region 5 on July 1, 2026, and it holds the awards for Regions 3 and 4.

### The rate floor in Maine's bid

Maine's 2023 bid, RFP 202303047, which Modivcare won in all eight regions, sets the least a broker may pay per mile:

| Who drives | Minimum per mile |
|---|---|
| A transportation company (agency transporter) | $0.48 |
| A wheelchair van | $1.54 |
| Members, family, and friends | $0.45 |
| Volunteer drivers | $0.45 |

Above the floor, the broker negotiates each company's rate, by competitive bidding or other means, and must keep rates high enough that its network can serve every member. In its 2023 proposal, as the state's evaluators recorded it, Modivcare said it pays above these floors to reward high-performing companies. Section 113 leaves your rate and payment terms to your service agreement. Get the rate for each service level, the per-mile and per-trip parts, and the payment schedule in writing, and see [how to negotiate broker rates](https://nemtguide.com/guides/negotiate-nemt-broker-rates/).

The bid also backs your invoices. Modivcare must post a payment bond in each region worth at least 10 percent of what it expects to pay transportation companies there in a year, and the bond covers late payments to them if it cannot pay. A late invoice from Modivcare to the state does not excuse it from paying you.

## Vehicle and insurance rules in Modivcare's Maine network

Maine's 2023 bid puts these rules on every vehicle a company runs under a service agreement with the broker, on top of the state registration and inspection:

| Item | What the bid requires |
|---|---|
| Auto insurance | At least $400,000 combined single limit per vehicle |
| Camera | Audio and video, at least 3 days of storage, footage stored securely at least 30 days, and a sign that a camera is in use |
| Communication | A two-way system to your base, a two-way radio where cell service fails, and hands-free devices for drivers' phones |
| Safety gear | Two seat belt extensions, a seat belt cutter, fire extinguishers of at least 2.5 pounds each and 5 pounds in all, three reflective triangles (no flares), an OSHA first aid kit, and a spill kit |
| Boarding | A retractable step or a four-legged step stool when the first step is over 8.5 inches high. A milk crate is never allowed. |
| Child seats | For children up to 4 feet 9 inches tall and 80 pounds |
| Navigation | GPS or detailed street maps, plus paper maps in rural areas |
| Inside | Your company name and vehicle number, no-smoking and seat belt signs, and a handout with your and the broker's phone numbers |
| Outside | No "MaineCare," "Medicaid," or other words showing that members ride in it |
| On board | Registration, insurance card, and accident procedures and forms |

The insurance line costs small fleets the most. State law asks only $125,000 for a vehicle with up to 3 seats behind the driver and $300,000 for 4 to 7, so a sedan or minivan needs a bigger policy for Modivcare's trips than the Bureau of Motor Vehicles requires. Volunteers need $125,000. See [NEMT insurance requirements](https://nemtguide.com/guides/nemt-insurance-requirements/) and [vehicle signage](https://nemtguide.com/guides/nemt-vehicle-signage/).

### Cameras in every vehicle

DHHS confirmed in its June 2023 bid answers that the camera rule already applied, and that volunteers, members or family who drive, ambulances, public transit, and tribal vehicles are exempt. It does not collect the footage. It also said cameras are not a separate part of rate setting, so build their cost into the rate you ask for. See [dash cameras for NEMT](https://nemtguide.com/guides/nemt-dash-cameras/).

### Modivcare's own inspection

Modivcare's 2023 proposal says it inspects each vehicle before it signs a company and at least once a year after, and that it checks cameras in both its random and yearly inspections. As the state's evaluators summed it up, the proposal describes a green sticker for a pass, yellow for a conditional pass, and red for a serious violation that keeps the vehicle off MaineCare trips. The bid also has the broker spot check at least two drivers from two different companies every month, and it keeps an unsafe vehicle out of service until the broker finds it fixed.

For drivers, Section 113's record and background rules apply, as the Maine guide explains. DHHS added two answers in 2023: brokers may use drivers who hold a valid license from a neighboring state, and a driver's first CPR course must be in person, while later renewals may be online.

## How to join Modivcare in Maine

1. **Check your county's broker** on the state's list. Outside the four Penquis counties, Modivcare is the broker today.
2. **Set up the Maine basics.** Form your company, register each vehicle for hire, and pass the state inspection, as the [Maine guide](https://nemtguide.com/states/maine/) explains.
3. **Price the Maine extras.** Get quotes for cameras, a $400,000 auto policy, and the safety kit before you buy or lease a vehicle.
4. **Send the Become a Transportation Provider form** on Modivcare's website.
5. **Get credentialed.** Modivcare's Maine facility presentation, last updated in 2014 under the LogistiCare name, lists three steps: a review of your finances and references, a review of your safety procedures and driver background checks, and a site visit to inspect vehicles and drivers. Have your operations manual, certificate of insurance, background check records, vehicle list with recent maintenance, and driver's and business licenses ready. Its 2023 proposal says companies and drivers upload documents by phone and get a warning before one expires.
6. **Sign the service agreement.** The bid has the broker send every company contract to DHHS for review and approval. DHHS said in 2023 that companies need no state-issued Medicaid ID for these trips.
7. **Attend orientation.** The bid requires an in-person or online session on the broker's short operations manual, vehicle rules, accidents and breakdowns, timeliness, driver qualifications, how trips are assigned, how you get paid, record keeping, and complaints.

Modivcare's 2023 proposal also offered its own dispatch and vehicle tracking software to companies at no cost. For the paperwork in general, see [broker credentialing](https://nemtguide.com/guides/nemt-broker-credentialing/).

## How Modivcare hands out and checks Maine trips

### Getting trips

Modivcare's Maine facility presentation says trips go out by routing criteria that include each company's compliance record. A clinic may ask for a preferred company, and Modivcare notes the request and tries to honor it when that company is in its network, with no guarantee. So the clinics near your base are your best sales calls.

The steadiest work is a [standing order](https://nemtguide.com/guides/nemt-standing-orders/). Modivcare's Maine standing order form covers rides at least one day a week for at least 90 days. A treating provider or case manager fills it out and faxes it to 1-877-637-9091 at least 2 business days before the first ride. It lists dialysis, chemotherapy and radiation, day support, supported employment, physical rehabilitation, counseling, therapy, case management, and substance use treatment, and it records whether the rider can sign the driver's log and whether the rider can be left alone. See [dialysis transportation](https://nemtguide.com/guides/dialysis-transportation/).

Nursing homes are a different customer. Section 113 leaves out rides for nursing facility residents unless DHHS approves the facility's written request, and Modivcare's Maine presentation says skilled nursing facilities must provide their residents' transportation. See [facility contracts](https://nemtguide.com/guides/how-to-get-nemt-facility-contracts/).

### Scorecards and trips you give back

Modivcare's 2023 proposal describes online scorecards graded A+ to F on no-shows, complaints, on-time percentage, and trips sent back to Modivcare. Low performers get weekly meetings, then a performance improvement plan, then a [corrective action plan](https://nemtguide.com/glossary/corrective-action-plan/). If you cannot run an assigned trip, the facility presentation asks you to tell Modivcare 48 hours before the date of service. See [broker scorecards](https://nemtguide.com/guides/nemt-broker-scorecards/).

Report every rider no-show, as the bid requires. Under Modivcare's MaineCare no-show policy, updated March 2026, a rider who refuses the ride, is not ready and did not call, or cancels less than 24 hours ahead can be marked a no-show. Three in 60 days limit that rider to mileage or bus passes for 90 days.

### Modivcare's own vans

Modivcare drives some Maine riders itself. Its 2014 presentation called Maine the only state where it kept a small fleet of recovery vehicles. In 2022 its employees and vehicles covered 9,000 trips after transportation companies failed to show, and its 2023 proposal said it had bought 15 vehicles and would hire drivers for long trips and recovery trips.

The bid limits trips on the broker's own vehicles to 25 percent a month without DHHS approval, and it bars the broker from favoring itself when it assigns trips. In 2023, DHHS put the share in Modivcare's regions at 1.2 percent.

### A seat at the table

The bid requires a NET advisory committee in each region, meeting at least every six months, with at least one representative from every company under contract. Its 2023 proposal said it combined the meetings for Regions 1 and 2 and for Regions 6 and 8, while Region 7 had its own. If Modivcare ends your agreement, the bid requires it to tell you the reason in writing.

## Where Modivcare's Maine network is thin

The state's evaluators recorded these network figures and plans from Modivcare's 2023 proposal:

| Area | What Modivcare's 2023 proposal said |
|---|---|
| Statewide | About 400 vehicles in its Maine network, roughly 70 of them wheelchair capable, and 78 vehicles bought or leased to Maine companies since 2013 |
| Region 1, Aroostook | 57 agency vehicles from 5 companies, plus 3 vehicles it bought, 2 with four-wheel drive for winter |
| Region 2, Washington and Hancock | 31 agency vehicles from 2 main companies, plus 3 vehicles it bought and 3 drivers it hired |
| Regions 6 and 7 | Plans in each for 5 of its own employees and 5 company vehicles, 2 of them wheelchair vans, with rideshare when no one else can take a trip |
| Region 8 | Plans for 7 of its own employees and 7 company vehicles |

A handful of companies carrying all of Aroostook or Downeast Maine leaves room for a new wheelchair or ambulatory company there. The long empty miles make pricing the first thing to work out, so read [rural NEMT](https://nemtguide.com/guides/rural-nemt/) before you quote a rate. Ask Modivcare whether it still buys or leases vehicles for Maine companies, and compare that with [leasing or buying on your own](https://nemtguide.com/guides/lease-or-buy-nemt-vehicles/).

Modivcare also pays the Houlton Band of Maliseets and the Passamaquoddy an enhanced mileage rate to drive their own members, which had covered more than 9,000 trips and $50,000 by 2023. The bid requires the broker to sign any federally recognized tribe in its region that wants to give rides and meets the rules.

## How Modivcare's Maine regions performed in 2026

The state's quarterly report shows Modivcare's monthly averages against its contract:

| Measure, monthly average | January to March 2026 | April to June 2026 | Standard |
|---|---|---|---|
| Trips | 94,335 | 101,657 | None |
| On time | 93.06% | 92.54% | 85% or better |
| Missed trips | 0.19% | 0.25% | 1% at most |
| Calls answered in 60 seconds | 93.22% | 95.63% | 90% |
| Calls abandoned | 1.45% | 1.58% | 5% at most |
| Complaint rate | 0.07% | 0.07% | 1% at most |

Complaints by region, April to June 2026:

| Modivcare region | All complaints | Late trips | About drivers | Missed trips | Complaint rate |
|---|---|---|---|---|---|
| 1, Aroostook | 13 | 3 | 5 | 1 | 0.02% |
| 2, Washington and Hancock | 31 | 3 | 15 | 3 | 0.04% |
| 6, Cumberland | 117 | 48 | 26 | 25 | 0.07% |
| 7, Androscoggin, Franklin, and Oxford | 109 | 33 | 50 | 17 | 0.06% |
| 8, York | 177 | 89 | 65 | 15 | 0.14% |

Complaints about drivers rose from 4 to 50 in Region 7 and from 15 to 65 in York County between the two quarters. Riders complain to Modivcare first, at 1-877-659-1303, and can then take a complaint about the broker to MaineCare Member Services at 1-800-977-6740. On-time pickups and courteous drivers move you up a scorecard, so [train drivers](https://nemtguide.com/guides/nemt-driver-training/) before their first trip.

## Modivcare's Maine contacts

| For | Contact |
|---|---|
| Maine business office | 500 Southborough Drive, Suite LL6, South Portland, ME 04106, office line 1-866-356-8101 |
| Facilities: dialysis, hospitals, clinics | 1-877-659-1305, fax 1-877-637-9091 |
| Standing order paperwork | MEdocument.review@modivcare.com |
| Member services | 1-877-659-1301 |
| Rider complaints | 1-877-659-1303 |
| Ride lines and Ride Assist | By region, in the table above |
| Becoming a transportation company in its network | Become a Transportation Provider form at modivcare.com |
| Complaints about the broker | MaineCare Member Services, 1-800-977-6740 |

## What to do first

1. **Call the South Portland office at 1-866-356-8101.** Ask which regions and service levels need companies most, and whether the Penquis counties are hiring ahead of the switch.
2. **Price the camera and the $400,000 policy** for each vehicle before you commit to one.
3. **Send the provider form,** then gather your operations manual, insurance certificate, and driver files for the site visit.
4. **Visit dialysis centers, day programs, and treatment clinics** near your base, since their standing order requests can name your company.
5. **Put every expiration date on a [compliance calendar](https://nemtguide.com/templates/nemt-compliance-calendar/),** so a lapsed document never stops your trips.

## Frequently asked questions

### What is Modivcare's phone number in Maine?

Each region has its own ride line: 1-855-608-5174 for Region 1, 1-855-608-5176 for Region 2, 1-877-659-1308 for Region 5, 1-855-608-5178 for Region 6, 1-855-608-5180 for Region 7, and 1-877-659-1302 for Region 8. Facilities book at 1-877-659-1305. The South Portland office line is 1-866-356-8101, and member services is 1-877-659-1301.

### Where is Modivcare's office in Maine?

Its Maine business office is at 500 Southborough Drive, Suite LL6, South Portland, ME 04106, the address on its MaineCare forms updated in March 2026. Its 2023 proposal placed its Maine call center there too. Maine's 2023 bid also requires the broker's after-hours call service to be located in the state.

### Which Maine counties does Modivcare cover?

On the state's broker list updated July 1, 2026: Aroostook, Washington, Hancock, Waldo, Knox, Lincoln, Sagadahoc, Cumberland, Androscoggin, Franklin, Oxford, and York counties, plus the town of Patten. Penquis still arranges rides in Kennebec, Somerset, Piscataquis, and the rest of Penobscot County, although Modivcare holds the award there after the August 4, 2026 court ruling.

### How do I become a Modivcare provider in Maine?

Set up your company, register and inspect each vehicle for hire, and fit it with the camera and insurance Maine's 2023 broker bid requires. Then send the Become a Transportation Provider form on Modivcare's website, pass its credentialing and vehicle inspection, and sign its service agreement, which it sends to DHHS for review. You do not need a state-issued Medicaid ID.

### How much does Modivcare pay in Maine?

The state sets only a floor. Maine's 2023 bid requires at least $0.48 a mile for a transportation company, $1.54 a mile for a wheelchair van, and $0.45 a mile for volunteers and family drivers. Modivcare negotiates each company's rate above that, and its 2023 proposal said it pays above the floors to reward strong performers. Get your rates and payment schedule in writing.

### Do vehicles need cameras for Modivcare trips in Maine?

Yes. Maine's 2023 broker bid requires an audio and video camera in every transportation company vehicle, with at least three days of storage, footage kept securely for at least 30 days, and a sign telling riders a camera is in use. Volunteers, family drivers, ambulances, public transit, and tribal vehicles are exempt. DHHS does not collect the footage.

### Where do I find Modivcare's Maine forms?

Modivcare's Maine facility page lists the Standing Order Request Form, Single Trip Request Form, Medical Necessity Form, Child Consent Form, EDI form, the MaineCare no-show policy, and the mileage reimbursement logs. Facilities fax trip forms to 1-877-637-9091. Transportation companies apply through the Become a Transportation Provider form instead.

## Official resources

- [Modivcare: Become a Transportation Provider](https://www.modivcare.com/transportation-providers-contact-us/)
- [Modivcare: Maine facility resources and forms](https://www.modivcare.com/facilities/me/)
- [Maine DHHS: Which broker serves each county](https://www.maine.gov/dhhs/sites/maine.gov.dhhs/files/inline-files/Transportation-Document-A-Brokers.pdf)
- [Maine DHHS: Quarterly NET broker reports](https://www.maine.gov/dhhs/oms/member-resources/transportation)
- [Maine DHHS: RFP 202303047, the broker contract rules (2023)](https://www.maine.gov/tools/whatsnew/attach.php?id=10992428&an=1)
- [MaineCare Benefits Manual, Chapter II, Section 113 (NET rule)](https://www.maine.gov/sos/sites/maine.gov.sos/files/inline-files/c2s113%20LUP%2004.05.2015%20%28ACK%29.docx)